We have absolutely seen ROI. For us, labor is 75% of our expenses. The more I can keep somebody and move on to something else, the more we lower those expenses.

They have a technician console and they have a management console. I tend to use the management console quite a bit. There are a ton of add-on tools out here. Everything we've ever wanted to use this for has always been out there, but we may not be fully utilizing it that way. We really just use it for putting out fires.

We don't really use it for its functionality beyond remote control, not much more than just the remote control, the training, being able to point at something on the screen, live training types of things. 

Reliability provides us with some peace of mind. They're really a big company, they've made acquisitions of the GoToMeeting suite and continue to grow. The management there seems to have a quality growth track in mind, not just quantity. They're not like a Zoom or something that I'm worried about becoming the next Facebook and compromising privacy or whatever.

I've been doing this for a long time and we've abandoned other companies because their business path didn't seem in line with ours. That goes way back to when companies like Norton offered their pcAnywhere product. The corporation bothered us with some of the stuff they were doing. They would increase prices without increasing functionality to us.

We save two to two and a half times the labor that we would incur otherwise without Rescue.

We have see ROI with LogMeIn Rescue. Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent.

I don't have to hire as many employees for support and I have happier customers who say they get good support. That helps in selling to other potential customers. That's a major point of what we do in our business: client retention and client satisfaction. This product specifically helps us in those areas.

The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it. And, at the most, we've had minimal issues associated with the clients themselves using it.

It will save you money and time. That is really what everything is about.

That's relative.