LogMeIn Rescue Room for Improvement

Art Ochoa
Director of IT at a retailer with 11-50 employees
My biggest complaint was iPhone, which they're steadily working on making better, which is great. As I said, I haven't had a chance to test it, but I'm really excited about it. Looks good. The iPhone support has been the Achilles heel for the longest time, because all of my users are on iPhones. The only other issue that I occasionally have, and it's not necessarily LogMeIn's problem, is that if the end user is using Mozilla Firefox, instead of Internet Explorer or Chrome, they have to go to logmein123.com, they have to put in their code, then they download. Both Chrome and IE will go through the process of doing the little install app, whereas if the user is using Mozilla, it doesn't necessarily go as smoothly. You have to have them go find the download, and then manually launch it from their download bucket. View full review »
Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved. View full review »
Andrew Abrams
Co-Founder
I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system. I would like it to have an iPad client, like their LogMeIn Pro has. Therefore, I can get into clients computers from my iPad. At the moment, I do not have that capability for providing IT support from an iPad. It is been that way for a long time. I do not know if it is not a capability of their system, or if they just do not want to invest in it. View full review »
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353,345 professionals have used our research since 2012.
RubenM
IT Manager at a retailer with 51-200 employees
I would think it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device, if that were possible. The other thing I'd like to see, because we are also a LogMeIn client, would be that at some time the two would integrate so I don't have two different platforms to manage. View full review »
Tsm4a73
TSM at a manufacturing company with 5,001-10,000 employees
When we try to remote into an iPhone, it is not as easy as an Android or a computer. The iPhone remote: It needs some improvement. When do you log in, it maybe how the iOS deals with it. You cannot actually take control, you can only see. You can only pretty much read. If you need to go to another screen, you get disconnected if you did not do it right. If the user has to interact with you on it, then it becomes a little difficult. You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost. View full review »
Owner2abd
Owner
As a whole. I am still a little disappointed with the mobile side of it. Unfortunately, we just can't take over and manage a phone like we can a computer, and that would be really helpful. The other thing is it would really be nice to be able to use the rescue console on an iPad or an iPhone, and I can't do that. You have to pay for it and we buy it. However, it is not as functional as the app that we use for desktops and servers. Just being able to chat with somebody on a cell phone is not all that helpful. I can call them and chat with them. Stop and think about it. When I was reading the deal, it looked like we were going to be able to manage mobile devices or at least take them over and fix a problem, set up a mail account, or do something like that. Just being able to do a text chat with somebody, I can do that without the app. View full review »
it_user71904
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
It used to be cheaper: LogMeIn used to be free and LogMeIn Rescue used to be cheaper. The ability to log into PCs, MACs, and iOS to do On-Demand support for our software and troubleshooting is the big feature, but the disadvantage is the price. View full review »
DataCent1066
Data Center Technician
Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control. View full review »
Paul Hayden
Technical Architect
How the accounts work is one thing that needs improving. The account people always recommend one thing and and something different happens. I was in a monthly commitment, paying them monthly. My credit card got changed at the point in time LogMeIn was trying to run the payment and it didn't go through. I gave the new credit card to LogMeIn, they processed the payment. A week after that, I got a call from my bank saying they want to charge me for the next year. I told my bank to stop the payment because I am paying a monthly cost, I have a budget. You cannot ask me for a year commitment at the moment. I have a year commitment to the program, we have signed the contract, but the agreement was to pay monthly. Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem. View full review »
NetAdmin33bb
Net Admin at a translation and localization position with 51-200 employees
Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product? Also, they need to improve their technical support. View full review »
Associatb7cc
Associate Director of IT Assets & Procurement
They need to combine computer and mobile end-user support to be a more streamlined experience. View full review »
WebServi8c5c
Web Services Administrator at a healthcare company with 501-1,000 employees
The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement. View full review »
SeniorTe14b0
Senior Technology Director
I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use. View full review »
Ilan Baicher
Chief Information Officer
Lessen the cost of it. View full review »
ITInfrasb516
IT Infrastructure Lead at a energy/utilities company with 51-200 employees
The pricing, is a little on the high end but it's proven itself to be worth it for sure. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: July 2019.
353,345 professionals have used our research since 2012.
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