LogMeIn Rescue Room for Improvement

Art Ochoa
Director of IT at a retailer with 11-50 employees
My biggest complaint was iPhone, which they're steadily working on making better, which is great. As I said, I haven't had a chance to test it, but I'm really excited about it. Looks good. The iPhone support has been the Achilles heel for the longest time, because all of my users are on iPhones. The only other issue that I occasionally have, and it's not necessarily LogMeIn's problem, is that if the end user is using Mozilla Firefox, instead of Internet Explorer or Chrome, they have to go to logmein123.com, they have to put in their code, then they download. Both Chrome and IE will go through the process of doing the little install app, whereas if the user is using Mozilla, it doesn't necessarily go as smoothly. You have to have them go find the download, and then manually launch it from their download bucket. View full review »
Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved. View full review »
IT Manager at a retailer with 51-200 employees
I would think it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device, if that were possible. The other thing I'd like to see, because we are also a LogMeIn client, would be that at some time the two would integrate so I don't have two different platforms to manage. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: November 2019.
382,745 professionals have used our research since 2012.
TSM at a manufacturing company with 5,001-10,000 employees
When we try to remote into an iPhone, it is not as easy as an Android or a computer. The iPhone remote: It needs some improvement. When do you log in, it maybe how the iOS deals with it. You cannot actually take control, you can only see. You can only pretty much read. If you need to go to another screen, you get disconnected if you did not do it right. If the user has to interact with you on it, then it becomes a little difficult. You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost. View full review »
Data Center Technician
Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control. View full review »
Paul Hayden
Technical Architect
How the accounts work is one thing that needs improving. The account people always recommend one thing and and something different happens. I was in a monthly commitment, paying them monthly. My credit card got changed at the point in time LogMeIn was trying to run the payment and it didn't go through. I gave the new credit card to LogMeIn, they processed the payment. A week after that, I got a call from my bank saying they want to charge me for the next year. I told my bank to stop the payment because I am paying a monthly cost, I have a budget. You cannot ask me for a year commitment at the moment. I have a year commitment to the program, we have signed the contract, but the agreement was to pay monthly. Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem. View full review »
Net Admin at a translation and localization position with 51-200 employees
Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product? Also, they need to improve their technical support. View full review »
Associate Director of IT Assets & Procurement
They need to combine computer and mobile end-user support to be a more streamlined experience. View full review »
Web Services Administrator at a healthcare company with 501-1,000 employees
The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement. View full review »
Senior Technology Director
I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use. View full review »
IT Infrastructure Lead at a energy/utilities company with 51-200 employees
The pricing, is a little on the high end but it's proven itself to be worth it for sure. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: November 2019.
382,745 professionals have used our research since 2012.
Sign Up with Email