LogMeIn Rescue Valuable Features

Art Ochoa
Director of IT at a retailer with 11-50 employees
The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively, at least as much as possible. Calling Card is nice. And I haven't used it yet but I'm really looking forward to using the iPhone feature. View full review »
Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%. It works with different operating systems, I can connect to a PC or Mac. The feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there. View full review »
Andrew Abrams
Co-Founder
* Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting. * We use "Unattended Access". View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: July 2019.
353,754 professionals have used our research since 2012.
RubenM
IT Manager at a retailer with 51-200 employees
The ability to remotely access the desktop, or remotely log in to the user's interface to see what they're doing and interact with them. View full review »
Tsm4a73
TSM at a manufacturing company with 5,001-10,000 employees
It has a client, but it is pretty quick loading the client on the users that we have to connect back. It is very light and quick. We have several machines that have the client always listening for us: servers and personless computers. We have a few of those installed. Also, when we have users who we will start working on them, and then they have to use the computers for something else, then we will leave it on for 24 hour to 48 hours. We will just wait for the email from them to let us know that we can have the computer, and we resume our session. View full review »
Owner2abd
Owner
The ability to either send a link or have a client that is not managed; essentially, to be able to access them remotely. View full review »
it_user71904
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
* It gives us the ability to connect to PCs through a firewall. * They provide a multi-operating system with multi-platform support. * We have never had any issues with it. View full review »
DataCent1066
Data Center Technician
* Availability to get users connected via link, email, or text * Being able to transfer files quickly and easily via the remote file manager * Ability to save a permanent remote connection, hold, and/or transfer The reason we like all of these is related to our being as efficient as possible in taking care of our clients. Our client experience is the most important thing to us. We strive to improve lives through technology, and making things as easy and as efficient as possible. This product is extremely important to achieving this goal. View full review »
Paul Hayden
Technical Architect
LogMeIn remote tool is a high priority for business, that's for sure. We require a remote tool. It's mainly for remotely doing business and doing jobs, so we don't have to go there. View full review »
NetAdmin33bb
Net Admin at a translation and localization position with 51-200 employees
It is very straightforward to set up, use, install, and transfer sessions. File transfer, screen capture, video replay. View full review »
Associatb7cc
Associate Director of IT Assets & Procurement
The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers. We're able to give the same live support experience, regardless of whether the end-user is on a smartphone or a computer. View full review »
WebServi8c5c
Web Services Administrator at a healthcare company with 501-1,000 employees
The ability to have an easy way to remote on to a remote computer without having prior access to it. View full review »
SeniorTe14b0
Senior Technology Director
The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly. View full review »
Ilan Baicher
Chief Information Officer
Ease of use: Ease of end parties being able to login into the software. View full review »
ITInfrasb516
IT Infrastructure Lead at a energy/utilities company with 51-200 employees
Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: July 2019.
353,754 professionals have used our research since 2012.
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