The solution is absolutely scalable. There is no limitation in terms of scalability. We have achieved one billion active connections recently, and there's no scalability issue.

In India, we have more than 2,000 customers using this solution.

The scalability looks really good. In fact, we're going to keep on adding seats. I love the way they bundle it. I have people in every time zone, so I actually can have shifts and if I want to switch to a 24-hour shift, the same seat can be rotated between three people, eight hours each.

If I had 45 people working eight hours shifts, that would be 15 people on at the time. I'd only need 15 licenses because I wouldn't have to buy 45 seats. I'd just have to have the same one for the first eight-hour shift and that works for the guy who relieves him and the guy that relieves him. It's nice.

The staff that use it use it two or three times a day and likely for anywhere from 15 to 45 minutes in each session. If we're going to get in for a longer connection, then we'll install the full LogMeIn product because that's not just a Rescue situation and putting out a fire type thing. That's ongoing maintenance of the system.

We would use Central at that point. There's some product overlap there. We're a little different. If I'm contracting IT support, my need to get into that system once a week or even once a month may not exist as much. For us, we're getting in there on a regular basis once or twice a month, sometimes more, especially during startup and upgrade projects and stuff.

For us, LogMeIn is the key product for that but I could see other IT companies just using Rescue differently than we do because we have a little bit different use cases and using it as just an ongoing thing. If I was just IT for hire, I probably would only use Rescue and not Central. Rescue is just so easy to get people connected, that we'll go in there, get connected, and then install LogMeIn Central for ongoing maintenance and such.

It's very scalable, both vertically and horizontally.

Our four users are technical support and trainers.

No issues. 

Our customers are mostly medium and enterprise businesses.

I rate LogMeIn Rescue ten out of ten for scalability.

No issues with scalability.

I have a small IT shop, I've no real need for the IT side, so to speak, to grow. 

And then for the deployment footprint, it's really not all that big. I'm sure it's scalable, but I was supporting up to 300 computers with it, with only three technician licenses, at one point.

It's just very manageable. It's great to be able to do a handoff from one technician to another in the middle of a session, or bring someone in to help you out. In my opinion it's fine.

It is a remote, so its one-to-one. It takes what it takes. Again, going back to the bandwidth, if you get a customer that has a pretty bad bandwidth, you can always scale it down to grayscale, reduce the screen, or the refresh. It really adapts to the conditions you have.

I think we have the top license, so there is no room for upgrading.

No issues.

No issues. You subscribe to however many technician seats that you want. I think we have seven or eight. Oftentimes, we are collaborating with multiple technicians on the same support call, so that is what really comes in handy, is that scalability of being able to invite another technician to pop in on the session, or to pass it over to a technician when want to hand it off to somebody else. So that is another great feature set that we use.

We routinely have four to six sessions going, so no scalability issues. 

No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login. It is a pretty easy process to get done.

No scalability issues to date.

Only the login issue mentioned previously.

Because we only support about 100 users, but we never get many concurrent calls, whatever it offers now is perfect for us. It's not limited in its capabilities.

The more technicians I deploy, the more expensive it is.

Scalability is okay.

It is not limitless. It does exactly what we paid for. We could scale it if we wanted to pay more. So, I guess, it is upgradeable.

We really only use one user at a time. No, haven't had any problems there.