LogRhythm NetMon Customer Service and Technical Support

Steve Huang
Product Technical Manager at JSLead
The technical support is excellent. You can find many pre-built rules, visualization dashboards, or the Kibana dashboard within the community portal. 90% of users can just use it right out of the box and use the many built-in deep packet analytics rules and dashboard or download from the community. If you like to build your own rules, it will require some learning on the rule syntax. Any more advanced integration with an external system can request to Logrhythm support. They will be willing to answer any questions you have. View full review »
Data Security Architect at a comms service provider with 1,001-5,000 employees
Their technical support isn't so great. View full review »
Monsur Ahmed
Software Management at Midland Bank
We have consulted with the technical support team on a couple of things. I would say that they are ok. View full review »
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