LogRhythm Network Monitor Customer Service and Technical Support

Director81bb
Director Of Infrastructure at a government with 10,001+ employees
We haven't used them. We went with the partner that sold it to us. View full review »
SeniorIne76c
Senior Info Security Specialist at a hospitality company
We've never had any problems. We have a few different platforms we run, for vulnerability management and the like. LogRhythm's support is always, compared to the other vendors that we use, it's always same-day, next-day. Whereas other vendors, after a week, two weeks, you have to follow up. LogRhythm support has really been "Johnny on the spot." I write to the other guys who manage the other systems and I'll say, "I put the ticket in today and it was solved the next day," and he's been waiting two weeks and following up with them and really hounding them. I've never had to do that. Very good support. View full review »
Datasec4574
Data Security Architect at a comms service provider with 1,001-5,000 employees
Their technical support isn't so great. View full review »

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