Initial setup is not that bad. There are other tools out there that are easier to set up but ServiceNow is probably middle of the road for initial setup. It's the ITOM side of it instead of ITSM, where you have assets discovery and service mapping that is hard to set up, but the actual tool, as far as ITSM goes, isn't too bad. Service partners are almost essential for this kind of thing.

For me, the initial setup of Loom Systems was easy. I'm unsure of how long it took to deploy because I wasn't involved in deploying the solution.

The initial setup is quite complex. Normally, a company will need to have a unique desk specialist with ServiceNow skills.

The initial setup is very straightforward to implement. We didn't run into any complexities.