The solution has a problem with documentation. Luxul doesn't want to give the documentation to any Joe Bloggs, but even as a dealer going to the Luxul portal, there are no documents. I can always call technical support and ask them if I forget something and I'll get the support, but I shouldn't need to do that. Anything can be improved and unfortunately a good switch is not cheap but there's no choice if you need a special router. 

It's a hardwired solution so our customers do not have to use a mesh network — I really dislike that. It causes too much delay, etc.

As with any product, there is always room for improvement. A good router is not cheap. A good switch is not cheap. Let's say somebody develops a new frequency — 7GHz. Well, in that case, you'd need a special router. I have some customers who request Cat7 for their homes.

That's way too much. So I'd say, "What are you going to run over here? Let's just run fiber optics. Then the customer will respond, "Well, I read somewhere and other people have told me that if you're going to wire your house, go with Cat7." I'd say, "Sir, you're not going to even utilize Cat5e." I use Cat5e, and believe it or not, I can pump at 10 gigabits per second with Cat5e. 

The same was true with ePoE — now we have ePoE+. Some switches with ePoE cannot supply as much juice as the modern ePoE+, which requires much more power. The basic switch doesn't have the capacity to deal with that.

The documentation could be improved; it's quite basic. It pretty much just covers some basic IP information, defense, and how to change the administrator password — that's pretty much it. I am a dealer, I shouldn't have to contact support for basic answers. 

While the solution is good for the light commercial market or for the residential market, it's not ideal for the commercial market, for example, a big enterprise or data center. They are not useful. They are not good for that.

You do need to be an IT person in order to handle the initial setup. An AV person would struggle a bit.

The UI should be easy to use. With all of the features and functionalities, it's very important for the engineers and for the end-users that it's easier to navigate. It needs to be simplified.