Lync Server Competitors and Alternatives

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Jun 13 2018

What do you think of 3CX?

Improvements to My Organization It helps with business productivity and reduces the cost of communications. • Valuable Features The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security. • Room for Improvement It could be better in terms of providing more options for call recording. • Use of Solution One to three years. • Stability Issues I would rate it 100 percent. It has very good stability. • Scalability Issues Scalability is very good. It is very easy to increase anything we want with this system. • Initial Setup The setup is okay for us but we are a technical team, so it is easy for us to implement the initial setup. • Other Solutions Considered We are just trying to...
Real User
IT Security Analyst at a tech services company with 1,001-5,000 employees
Nov 21 2016

What is most valuable?

The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company. This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of... more»

How has it helped my organization?

We now have the possibility to be hands-free by communicating with other people in the company. It has integration with LDAP and I do not have to pick up the phone to call someone. I can access my directory list to choose a person and make a direct phone call from my personal computer which can also be done by video. It also enables me to join meetings without... more»
Real User
Technical Lead with 51-200 employees
Aug 01 2018

What is most valuable?

From my perspective as an integrator, the most valuable features are call recording, call logging, and the stability. Where we've installed call centers, it is used for customer experience improvement. And call the call logging can help with... more»

How has it helped my organization?

With Asterisk-based systems, we can even offer Cisco phones, unlike other IP systems, since there is a wide variety of IP phones that are compatible with Asterisk. That is an advantage of the Asterisk solution.

What needs improvement?

CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers.

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