Magic xpa Application Platform Customer Service and Technical Support

Todd Baremore
Owner at a legal firm with 1-10 employees
Tech support has become more responsive over the years. In most cases, they want an example of your code, which is reasonable, but not always practical. I wish they would be more willing to remote in and take a look at the problem. Magic offers free training classes at their South California office. It would be helpful if they expanded the training of locations to the Mid-West, Northeast, and Southeast. Additional training facilities would encourage more developers to try it if they could get three days of free training. The best place for newcomers seeking advice or help is the Magic Users Group. View full review »
Freddy Dewulf
Director at Softica bvba
We have a contract with their technical support but we don't always use it. The users' group in my opinion is better. With technical support when you have a problem, you have to say the problem, give examples, and sources. It's too much overlay. Users groups try to solve the problem, and most of all, you get the answer there for the problem. View full review »
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