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Malwarebytes OverviewUNIXBusinessApplication

Malwarebytes is #21 ranked solution in endpoint security software. IT Central Station users give Malwarebytes an average rating of 8 out of 10. Malwarebytes is most commonly compared to Microsoft Defender for Endpoint:Malwarebytes vs Microsoft Defender for Endpoint. The top industry researching this solution are professionals from a comms service provider, accounting for 25% of all views.
What is Malwarebytes?

Malwarebytes Endpoint Protection is delivered via Malwarebytes cloud-based endpoint management platform, is an advanced threat prevention solution for endpoints that uses a layered approach with multiple detection techniques. Malwarebytes Endpoint Protection employs multiple techniques to identify and defend against attacks at all stages of the attack chain using a highly effective mix of signature-less and matching-technology layers working both pre- and post-execution. Malwarebytes Endpoint Protection leverages our Linking Engine technology to remove all traces of infections and related artifacts - not just the primary threat payload. Its Endpoint Protection technology reduces the vulnerability surface, making the endpoint more resilient.

Malwarebytes Buyer's Guide

Download the Malwarebytes Buyer's Guide including reviews and more. Updated: November 2021

Malwarebytes Customers

Knutson Construction

Malwarebytes Video

Pricing Advice

What users are saying about Malwarebytes pricing:
  • "It is really expensive. We've got between 30 and 40 licenses every year, and for the number of licenses that we have, we're finding that Malwarebytes on average costs between $900 and $1,000 more per year than comparable options. We're paying about $3,300 per year for these licenses. There are no additional costs beyond the standard licensing fee."
  • "Its cost is around $60 a machine. The cost of the total solution for 250 people is about $8,500 a year. If we add EDR to it, it will bring that cost up to about $15,000. The cost for Carbon Black is about $25,000, which is $10,000 more, but you get all AI functions with it."
  • "I would say that it's affordable. It costs much less than Sentinel One, CrowdStrike, or anything of that nature. But, at the same time, you are getting what you pay for. So I would say it's one of the best when you're comparing traditional NextGen AVs like Webroot that aren't the best in the bunch."
  • "The cost may be something in the ballpark of $20-25 a year per computer."

Malwarebytes Reviews

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DP
IT Support Specialist at a construction company with 11-50 employees
Real User
I can access it from anywhere and remediate quickly from the cloud console, but there should be a little more detail around detections and events and better pricing

Pros and Cons

  • "Being able to cloud manage it from just a cloud login is valuable. We can get to it from anywhere, which is really helpful. The fact that we can remediate from the cloud console is one of our favorite features."
  • "I would like to see a little more detail in the log. So, when an event occurs, I'd like to know not just when it happened and on what device, but what activity was taking place on the machine at the time so that we can drill down. If we get a false positive, we have to do a lot of research and go back and forth with our end-users to know why it was a false positive. So, having a little more detail around detections and events would probably be my most asked feature."

What is our primary use case?

It is for endpoint detection and protection. We primarily use it to protect our Windows machines. We've got endpoints that are out in the field. We're a construction company, so we've got mobile endpoints using Windows out in the field and in our two offices.

It is 100% on the cloud. In terms of the provider, we use Malwarebytes themselves.

How has it helped my organization?

We're only working with 30 or 40 endpoints at most, so we don't have a huge fleet. We have a small IT team, and being able to manage even a small fleet of devices that are out in the field and being able to respond and remediate really quickly from the cloud-based console has been really helpful for us. It saved us some time, for sure.

What is most valuable?

Being able to cloud manage it from just a cloud login is valuable. We can get to it from anywhere, which is really helpful. The fact that we can remediate from the cloud console is one of our favorite features.

What needs improvement?

I would like to see a little more detail in the log. So, when an event occurs, I'd like to know not just when it happened and on what device, but what activity was taking place on the machine at the time so that we can drill down. If we get a false positive, we have to do a lot of research and go back and forth with our end-users to know why it was a false positive. So, having a little more detail around detections and events would probably be my most asked feature.

Its price can also be improved. It is really expensive.

For how long have I used the solution?

We've been using Malwarebytes for about two and a half years.

What do I think about the stability of the solution?

It's really stable. It uses a lot of system resources, but it's really stable.

What do I think about the scalability of the solution?

For our purposes, we would never really run out of scale for it. These types of solutions are run to do thousands and thousands of systems. We're probably never going to hit even hundreds.

Currently, we've got at most 40 endpoints, and that's our entire organization. Its users range from owners to vice presidents to IT to final end-users.

We do not have plans to increase its usage. In fact, if anything, we have plans to either decrease usage or probably move away from it entirely based on the cost.

How are customer service and support?

I have only been here for about six to nine months. We didn't need to contact them during this time. In fact, I am fairly certain that the most amount of contact that we've had to do with them was just during the initial setup. After that, we've been able to handle everything ourselves.

Which solution did I use previously and why did I switch?

There was no solution used previously.

How was the initial setup?

Its initial setup was pretty easy. They gave us a login. We generated an application download and a few keys, and we were off and running.

Its deployment probably took about a week or two. We could have gotten it done a lot faster, but we were having to schedule one-on-one sessions with our end-users to make sure that we could remote into the system and download the appropriate software and get it set up. Realistically, we could have done a full implementation in two or three days, but just due to schedules and other things, it was lengthened out to about two weeks. The implementation, however, was pretty simple.

For its deployment and maintenance, one person is required.

What about the implementation team?

We used a reseller. I can't recall who at the moment, but our experience with them was pretty good. We had some initial questions right out the gate in terms of capabilities and launch and how we were going to launch it. They were pretty good about getting back to us. They were a little bit weird on offering prices though. As I recall, we really had to hound them for getting solid price information out of them.

What was our ROI?

ROI on the product at our scale is going to be how much management does it take, which is what we want low. We want a low amount of interaction with the product as possible and a really high and effective detection rate. It definitely has a really high detection rate. In fact, sometimes that rate is so high that we're getting annoyed by false positives, but we'd like to have the system self-remediate as much as possible because our IT department is basically one person.

What's my experience with pricing, setup cost, and licensing?

It is really expensive. We've got between 30 and 40 licenses every year, and for the number of licenses that we have, we're finding that Malwarebytes on average costs between $900 and $1,000 more per year than comparable options. We're paying about $3,300 per year for these licenses.

There are no additional costs beyond the standard licensing fee.

Which other solutions did I evaluate?

I believe that there were some other options evaluated at the time. I think Kaspersky and ESET were evaluated, but their implementation was going to be a little difficult from my understanding.

What other advice do I have?

Based on a lot of the research that we've done, especially for small to medium businesses, it seems like there are a lot of other solutions out there that have as good or slightly more features and are a lot cheaper.

I'd give it a solid seven out of 10. It is a very effective solution for us, and it meets a lot of our needs. It doesn't meet all of them, but it does meet a lot of our needs. Based on the ROI on cost and seeing other things out there that are a lot cheaper but equivalent or possibly a little better in terms of features, we most likely will be moving away from the product.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ER
Systems Administrator at a legal firm with 51-200 employees
Real User
Top 20
Intuitive, easy to use, and does a good job of catching and stopping things for the most part and has a unique rollback feature

Pros and Cons

  • "It is intuitive and easy to use. For the most part, it does a good job of catching things. It is good at stopping stuff. I did a couple of tests with a password cracker. I tried to load that on, and Malwarebytes didn't let me do that, which was pretty good. It has a rollback feature that I haven't seen with any other company. If one of your endpoints are hit with mass ransomware, you could actually roll it back. I watched a demo of them do that, and it was pretty sweet."
  • "The EPP solution lacks the sophisticated artificial intelligence required for automating reports and letting you know about things in real-time. It stops a suspicious activity in real-time, but it doesn't let you know in real-time. You have to look at a report, and then you find out that something is wrong. You have to manually kick off a scan. With the Advanced EDR solutions, Malwarebytes has the ability to alert you in real-time, but they still don't do automatic remediation or quarantining of devices. That is something that you still have to do manually. So, the endpoint protection piece, which is just like their basic endpoint protection, lacks AI. For the advanced detection and response piece, there is an add-on that comes with it, but it still doesn't go far enough in terms of automatic remediation of viruses. It won't separate that virus from your network if something happens. You have to manually go there and do it."

What is our primary use case?

We just needed something that was intuitive and easy to use. It had a good record for catching viruses in the wild and things like that.

We have the cloud endpoint solution, so it is cloud Malwarebytes or the cloud EPP.

What is most valuable?

It is intuitive and easy to use. For the most part, it does a good job of catching things. It is good at stopping stuff. I did a couple of tests with a password cracker. I tried to load that on, and Malwarebytes didn't let me do that, which was pretty good.

It has a rollback feature that I haven't seen with any other company. If one of your endpoints are hit with mass ransomware, you could actually roll it back. I watched a demo of them do that, and it was pretty sweet.

What needs improvement?

The EPP solution lacks the sophisticated artificial intelligence required for automating reports and letting you know about things in real-time. It stops a suspicious activity in real-time, but it doesn't let you know in real-time. You have to look at a report, and then you find out that something is wrong. You have to manually kick off a scan.

With the Advanced EDR solutions, Malwarebytes has the ability to alert you in real-time, but they still don't do automatic remediation or quarantining of devices. That is something that you still have to do manually. So, the endpoint protection piece, which is just like their basic endpoint protection, lacks AI. For the advanced detection and response piece, there is an add-on that comes with it, but it still doesn't go far enough in terms of automatic remediation of viruses. It won't separate that virus from your network if something happens. You have to manually go there and do it.

For how long have I used the solution?

I have been using this solution since 2016.

What do I think about the stability of the solution?

Its stability is fine. I haven't had any problems. The only thing is that it catches some of the programs as viruses. We have a program called Poll Everywhere that some of our staff members use, and Malwarebytes flagged it as a virus. Very often, we have to go in and update the hash on this particular software. Malwarebytes catches a lot of things like that. It is good I guess, but there are a lot of false positives.

What do I think about the scalability of the solution?

It is easy to scale, but it depends on what your organization is. If your organization has a lot of PII and you are a large company, then you might want to look at a different type of solution. One of the reports that we got back for Malwarebytes said that it is too commercial, and it is for big businesses like law firms and stuff like that, and we should probably use something else, but that was it. Malwarebytes also had a bad report in third-party testing. This company tests a product against all these viruses in the wild, and apparently, it did pretty poorly in that.

How are customer service and technical support?

Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff. 

Which solution did I use previously and why did I switch?

We switched to Malwarebytes from Sophos. Sophos provided good protection, but the customer support was just awful. We had to get away from them for that reason. Sophos also made it really difficult for even an admin to remove a product. Sometimes we had problems with the application, and we wanted to uninstall and re-install it, but it was just a nightmare trying to get that stuff off. It is a plus when you are trying to uninstall somebody's antivirus, but it is just hard for an admin who has a legitimate reason for going in there and removing it.

How was the initial setup?

The initial setup was straightforward. In terms of the implementation strategy, the only thing that we had to do was to create policies to turn off Windows Defender. It is recommended that you don't have two antiviruses running at the same time. We did that with a GTO, and then we pushed out the software through group policy. It was a big process because we had Sophos. We had to get Sophos off the machines and then deploy Malwarebytes.

What's my experience with pricing, setup cost, and licensing?

Its cost is around $60 a machine. The cost of the total solution for 250 people is about $8,500 a year. If we add EDR to it, it will bring that cost up to about $15,000. The cost for Carbon Black is about $25,000, which is $10,000 more, but you get all AI functions with it.

Which other solutions did I evaluate?

We evaluated Carbon Black and Trend Micro. We had a demo with Carbon Black. It is a really good solution, but it is expensive, and there is a learning curve associated with it,

We use a research company. We had a meeting with them, and they gave us an initial bad report with Malwarebytes. The researcher thought that we were this huge company, whereas we only have 150 employees. The same person wrote a report saying that Malwarebytes was good. The report they gave us at a meeting contradicted another report they gave us.

What other advice do I have?

If you're a small company with less than 500 people, the Malwarebytes EDR solution is a good fit. It is also a good solution if:

  • You don't have any DOD requirements for your data.
  • You don't have a lot of PPI.
  • You don't have a lot of confidential documents in your environment.

If you have strict DOD regulations or something like that, you might want to look at Carbon Black and Trend Micro.

I would rate Malwarebytes an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Malwarebytes. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,407 professionals have used our research since 2012.
AS
Cyber Security Engineer at a tech services company with 11-50 employees
Reseller
Top 20
This product does not provide what it needs to or what it says it does for proper Endpoint Detection and Response

Pros and Cons

  • "The dashboard actually is good and it is simple."
  • "The product has major problems in almost every facet of setup and use including setup, configuration, lack of functionality, lack of stability, false positives, questionable reporting, inability to protect from randsomeware and poor technical support and development."

What is our primary use case?

My job position is Cybersecurity Engineer. We use the solution as an EDR or endpoint detection response. As EDR is, it is not the primary endpoint protection as it can not control the risk. This product is working as behavior monitoring for the end users. These monitoring products are not controlling the endpoint. For controlling the endpoint, you can use EPP (Endpoint Protection) products like Symantec Endpoint Protection, Trend Micro Endpoint Protection, one that was called OfficeScan — now the updated one is called Apex One — or other strong endpoint protection solutions like Sophos Intercept X and so on. But Malwarebytes is just EDR. EDR is mainly for detecting usage behaviors. It is evaluation and it is not technically protection for the user environment.  

What is most valuable?

The interface is not so bad. The dashboard actually is good. It is simple. But it is not able to produce simulated attacks.  

What needs improvement?

I know of more than ten critical cases with clients which affect their use of the product adversely. We work with the Malwarebytes company a lot and have discussed the existing problems with the manager of Research and Development. He would not just say "You are right." But even though he knows that there are issues, there have been no changes in the results and improvements with the product even up until now.  

I want to help secure the environments of the clients I work for. I want to benefit a lot of people, a lot of clients and a lot of users. I have specific things, technical details for each feature and each use case that I have worked on. But the company is not making the broader changes they need to in the product to make it an effective solution.  

The most obvious problem is that basically the product comes up with a lot of false positives. This needs to be resolved.  

There are other particular pain points with the current solution which have to do with the reporting and the problems with difficulty of installation. But these are still not the biggest problems for people using the product.   

An additional feature I would like to see is a randsomeware roll back for 72 hours and for 100 GB of files. It is supposed to be a feature in the EDR to defend against randsomeware. But we cannot stop ransomware with EDR. We are supposed to be able to roll back the encrypted files. But it is a fact that, in production, we can not effectively roll back the ransomwares and encrypted files after this kind of attack. The company fails to say we can not go back. It is an important feature in these products and to the clients. But it is not effective.  

For how long have I used the solution?

I have been implementing this solution as a technical consultant in IT and I have implemented this solution more and more over time starting one year ago.  

What do I think about the stability of the solution?

The product is not stable. It is not broken all the time but the stability of this solution needs to be improved.  

How are customer service and technical support?

They have not been receptive to our suggestions about the product and have not resolved the issues that we have reported in great detail.  

Which solution did I use previously and why did I switch?

We are currently looking for a new solution because I am not satisfied with the product or the effort of the vendor to meet the needs of users. I have gone through the trouble of making a table for competition analysis between various vendors to see how they compare and that includes several vendors of EDR solutions including Malwarebyte, enSilo, CrowdStrike, Carbon Black and SentinelOne. I think we will end up working with Carbon Black or CloudStrike. But the current solution with malwarebytes does not perform well enough to properly protect our clients.   

How was the initial setup?

I find that the setup and configuration are complex and difficult.  

What about the implementation team?

We are the ones who do the installations and implementation.  

What other advice do I have?

I have a lot of baggage with this product because of problems I have with the customers, the implementation, the configuration, the settings — it is very, very troublesome. There are various players on the course now. Some solutions may perform better.  

I have had a bad experience with Malwarebyte in general. There are a lot of issues I have caught. I wrote these issues down to compile them and then I sent the information to Malwarebyte. Over some time, there was no improvement from the research and development or technical support from this vendor. I have only a few words about this product: It is not good yet. But they have also show almost no interest in improving it.  

The proxy setting is a very nice feature. But, with that, you can not remove the proxy settings for the clients who are going out of the office for travel. You have to go to each laptop and write a manual cmd (command line) script to remove the proxy settings. It should not be done this way. It is just another example. 

On a scale from one to ten with one being the worst and ten being the best, I would rate this product as a one-and-a-half. It is one of the worst products which I have ever used. If I have to choose a whole number it does not round up, it will round down to a one.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
DZ
Cyber Security Team Lead (Endpoint) at a manufacturing company with 10,001+ employees
Real User
They have some of the best signature writers out there

Pros and Cons

  • "When it comes to frontend protections, it has some of the best definitions. In addition, they do traditional signature and heuristic detection a lot better than Microsoft and some other players in that space."
  • "Malwarebytes is too simplistic. From a SOC IR perspective, it doesn't give you very much data around it. It doesn't tie things or provide SHA-1 and SHA-256 detection information, which makes it hard to do an additional investigation."

What is our primary use case?

Malwarebytes is more of an Endpoint Protection Platform inside a NextGen AV solution. We use it to do, it does real-time protections, but our primary use for that product is compliance scanning. So traditional threat monitoring plus daily scans, full scan, system scans, etc. And it covers the signature and heuristics gap for us.

How has it helped my organization?

The fact that the agent is SaaS-based is a major improvement. So with COVID and the new permitter being the endpoint itself out in the wild, Malwarebytes allowed for protection and communication 100 percent of the time. So if it has an internet connection, we're connected and protected. So that was one of the biggest benefits. We were running Windows Defender before, which if an asset wasn't on VPN or went off-network, it was essentially out in the wind. We didn't know what was happening to it from an AV perspective.

What is most valuable?

Malwarebytes is easy to use. There's not a lot I like about it, but I will say that they have some of the best signatures out there. As far as traditional AV technology and detection solutions go, that's probably what I'd like about them the most. They have some of the best signature writers out there.

What needs improvement?

Malwarebytes is too simplistic. From a SOC IR perspective, it doesn't give you very much data around it. It doesn't tie things or provide SHA-1 and SHA-256 detection information, which makes it hard to do an additional investigation. It should give you more hash information, IOC-based information, etc. It also gives a lot of false positives. That's one of our biggest beefs. 

For how long have I used the solution?

I've been using Malwarebytes for three years.

What do I think about the stability of the solution?

The Malwarebytes agent has a design flaw that impacts performance. They built it on top of ClamAV, which is okay, but they run into some problems excluding certain locations or dealing with high-performance impact solutions. If you exclude it, then it's excluded completely, and you lose telemetry on it entirely. Again, we have experienced some problems with their agents breaking in their own update processes.

What do I think about the scalability of the solution?

Scalability's fine. We never ran into any issues, and we're a large company with 17,000 users. So I think that Malwarebytes can scale just fine. But that's probably due to the solution's simple nature. The more data you're pulling back, the more complex it gets, which creates a greater load on the backend systems that they're hosting. However, Malwarebytes is pretty lean right now, so performance has never really been a problem from a console perspective.

How are customer service and support?

I'd say that Malwarebytes support is fine, but they lack maturity when it comes to enterprise-class security solutions. 

Which solution did I use previously and why did I switch?

We were running Windows Defender, but we switched to Malwarebytes because it is a cloud-hosted SaaS solution that is as effective on the cloud as it is on-prem.

How was the initial setup?

Straightforward. We're a very large environment, so it took us a couple of days, but technically, you could begin deployment almost immediately. As is the case with any AV product, you have to fine-tune it to deal with false positives and performance issues. Aside from that, the deployment itself can be done very quickly. You can use SECM, PDQ. They even have their own deployment tool that you can use. It's pretty easy to get it out there. 

We did the implementation ourselves. My security department partnered with our patch management and asset deployment team. We gave them the packages and the switching, then they began deployment from there. It doesn't need a lot of maintenance. About three people should do it. Whoever deployed the solution will occasionally need to redeploy or fix an agent. You also need one or two frontend security staff to operate it.

What's my experience with pricing, setup cost, and licensing?

I would say that it's affordable. It costs much less than Sentinel One, CrowdStrike, or anything of that nature. But, at the same time, you are getting what you pay for. So I would say it's one of the best when you're comparing traditional NextGen AVs like Webroot that aren't the best in the bunch. McAfee and some of those other ones bring a lot more different options to the table. But if it's just straight AV technology, I would put Malwarebytes at the top of the heap in terms of value for the money.

What other advice do I have?

I would rate Malwarebytes eight out of 10 if I'm judging it by the standards of traditional endpoint protection or NextGen AV solution. When it comes to frontend protections, it has some of the best definitions. In addition, they do traditional signature and heuristic detection a lot better than Microsoft and some other players in that space. But if you're lumping it in with other EDR solutions, it's a zero. 

If you plan to use Malwarebytes, I suggest utilizing its auto-patching mechanism as much as possible and aggressively keeping it up to date.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nir Frumer
CEO at Informática 010
Reseller
Top 20
Easy to configure and easy to use with reasonable pricing

Pros and Cons

  • "The pricing of the product is very good."
  • "The interface could be improved. Currently, you need to really dig around to find the elements you need."

What is our primary use case?

The solution is primarily used as a security feature that's very low-maintenance. We just put it in and leave it, and it actually defends us in a proper way. 

How has it helped my organization?

We don't really keep track of any metrics that indicate how it improves the way our organization functions. It just protects us.

What is most valuable?

So far, the solution has done a good job of protecting us from malicious items, such as ransomware, among other things.

The solution is pretty easy to use.

The pricing of the product is very good.

The product is very easy to configure and set up.

What needs improvement?

The interface could be improved. Currently, you need to really dig around to find the elements you need. It would be ideal if they could make it easier to navigate. The minimalistic design could be better.

Mainly from an enterprise point of view, they could probably get involved a little bit more with the firewall aspect. That said, Microsoft is doing quite a good job in this area. 

As long at they keep pace with the threats, we're pretty happy with them.

For how long have I used the solution?

We've been using the solution for about three years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is 100% stable. It'd very, very reliable. There aren't bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

There isn't too much scalability. It's got its console and you see all equipment within your organization on it. It does a little bit of network checking and that kind of stuff, however, actually, it is basically just an endpoint product.

We have a small company with about 25 users that are on it right now. That's it. Most of our clients are small to medium-sized companies.

How are customer service and technical support?

I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses online just to get to know the console a bit better and that's it.

Which solution did I use previously and why did I switch?

In the past, we've used Norton as a security solution. However, that's it. We haven't used anything else. We decided to switch to better protect our endpoints.

How was the initial setup?

The initial setup is not complex at all. It's quite straightforward, actually.

The deployments are pretty quick. It typically takes about five minutes per endpoint. However many endpoints you have will dictate how long it will ultimately take. 

You don't really need too many people for deployment and maintenance. If the client buys only the endpoint, the client usually implements it. If they need to, they may request a consult. We usually do the implementation remotely on the local server or whatever computer they dedicate for it. There is also a web solution that you can just add a console to. You always enter via browser, however, you can have it local or on the cloud.

What about the implementation team?

We did not use any integrator or consultant for the deployment. We were able to easily handle it ourselves in-house.

What's my experience with pricing, setup cost, and licensing?

We have found the pricing to be quite reasonable.

The cost may be something in the ballpark of $20-25 a year per computer. There are no costs above the main licensing cost.

Which other solutions did I evaluate?

We did look at other options. However, we found this solution to be light on the endpoint computer. It does a great job of protecting against malware and it's cheap, which is quite important to the kind of clients we're working with.

What other advice do I have?

We're resellers and customers. We use it in our organization and we also sell it. We sell the solution when we think it is the correct option for our client, and as long as a client doesn't come with a special request. Obviously, we sell what the clients want and what is in their best interest.

We're using the latest version of the solution. We're paying a subscription and therefore the updates are automatically added.

The product is great. It's straightforward and it does what we need it to do.

Overall, I would rate the product at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Veer Sharma
Branch Manager at Datec (Fiji) Limited
Real User
Top 20
Scalable with good technical support and a straightforward setup

Pros and Cons

  • "The solution is very good at scanning."
  • "We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine."

What is our primary use case?

One of the reasons we use the solution is to protect the endpoints. Plus we are also using the EDR facility to protect servers and for emergency response. As for Malwarebytes, they will be able to help us track how the malware activities happened, which can help us in the restoration process. We haven't come across anything where we had to use these services or use the tool to recover anything. We haven't come to that yet. 

How has it helped my organization?

Often, the customers had been compromised previously, and, due to that, we propose that solution to them. They like that tracking and restoration options are on the table if they get breached again.

What is most valuable?

The solution is very good at scanning. 

It's a good product. It does the job. 

It offers good protection. I haven't come across any issues so far, which I need to escalate.

The solution scales remarkably well.

We've had a good experience dealing with technical support.

What needs improvement?

We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine. Alternatively, sometimes when it's scanning the application fast, you find that your applications will be slow in response. If you compare it to, for example, Trend Micro, this slow down doesn't happen when you use that solution.  

Basically, this solution seems to have issues with CPU and Memory. If you have got a good, high spec machine, then you won't feel it. If you go running SSDs and other stuff, you won't feel that performance issues. We have got customers in Fiji who are using 5,400 RPM hard disks, so they feel the pinch.

The solution is a bit expensive.

For how long have I used the solution?

I've been using the solution for about two years at this point.

What do I think about the stability of the solution?

The stability is good. We haven't faced any issues so far.

What do I think about the scalability of the solution?

The solution has a lot of scalability potential. If a company needs to expand it, it won't have a problem at all.

How are customer service and technical support?

We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had some glitches where we were not able to deploy it on MacBooks. We hit a few walls dealing with iOS, and they were very good at helping us deploy the product. 

We were lucky in that we had a contact that had an account manager, and they were great on the support side. They really helped us out.

We've been satisfied with the level of service we've gotten

Which solution did I use previously and why did I switch?

We also work with Trend Micro, Symantec, and Kaspersky.

How was the initial setup?

The solution was not complex to set up. It was pretty straightforward for the most part. We found it to be rather easy.

What about the implementation team?

We typically connect with one of the techs and one of the account managers during deployments. The engineer we connected with was very knowledgeable about the product and made everything ever easy.

What's my experience with pricing, setup cost, and licensing?

The solution really needs to look around at the rest of the market. They're slightly more expensive and it would be ideal if they were more competitive.

What other advice do I have?

We're an official partner in Fiji.

We use both on-premises and cloud-based deployment models. 

I'd recommend the solution to others. That said, I always recommend a POC is done first to see if it will properly fulfill a company's needs.

Overall, I would rate the product at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AL
Executive Director at a tech services company with 11-50 employees
Real User
Provides complete visibility and ease of use; lacks some efficiency with regard to false positives

Pros and Cons

  • "Provides successful ransomware shut down operations."
  • "Requires increased efficiency in terms of detecting false positives."

What is our primary use case?

Our primary use case is as a tool that is effective protection for malware and includes automated remediation and ransomware rollback. I'm the executive director of the company and we are resellers. 

How has it helped my organization?

From a business perspective, using Malwarebytes means we now have very few disruptions which save the company a lot of time. We previously had a lot of false positives that halted some of the services that impact certain departments. Because the solution is based on cloud, we were able to reduce management issues and the business was enhanced by the automated remediations.

What is most valuable?

This solution has a strong industry reputation in terms of its successful ransomware shut down operations. I value the complete visibility it offers and the ease of use. From our experience, it provides 100% visibility and detects hundreds of infections. With other similar solutions, the remediation can take some time but with Malwarebytes, it's a lot quicker. As a result, it provides a good user experience in the sense that downtime is significantly reduced. We use the solution extensively. 

What needs improvement?

I'd like to see increased efficiency in terms of detecting false positives because we sometimes have cases where detections are repeated despite requests for them to be identified as false positives. It creates a problem for our security department and is annoying to deal with. Once you mark it as a false positive that should be it. 

It would be helpful if they were to introduce more flexibility in terms of cloud management because there are certain things that could be more granular or specific. It sometimes lumps three or four cases into one group. 

For how long have I used the solution?

I've been using this product for a year. 

What do I think about the stability of the solution?

We've been running the solution for over a year and it's quite stable. Performance is excellent. We haven't had any degradation or performance issues. We have a maximum of two network administrators dealing with maintenance. 

What do I think about the scalability of the solution?

We have close to 600 end clients, devices, and haven't had any issues with scalability. We'll extend use as needed. We were told that even with double the number of users there won't be any issues. 

How are customer service and support?

From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to McAfee and CrowdStrike, where we felt the support was not as forthcoming. 

Which solution did I use previously and why did I switch?

We still use CrowdStrike, although to a much lesser degree because it's less effective in resolving problems. Likewise with McAfee protection, where we had issues with service quality that interrupted our business.

How was the initial setup?

The initial setup was straightforward and transparent. It took just a few hours and was deployed by our in-house IT people. 

What other advice do I have?

It's worthwhile doing a case study and testing the solution in your environment and comparing results between different products. We have a lot of virus spyware exploit samples that we keep just for testing purposes, and we use the same consistent standard to test it. In our case, the result was that Malwarebytes came out on top of the others.

Malwarebytes isn't yet perfect for a lot of endpoint solutions. From a cloud-based management perspective, there are still issues with endpoint isolations and automated remediations. It requires some fine-tuning even though it comes out on top in terms of performance.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MR
Lead Cyber Engineer at a tech company with 1,001-5,000 employees
Real User
Easy to use, stable, and able to effectively detect unwanted programs

Pros and Cons

  • "I like the solution's ability to detect potentially unwanted programs. For some reason, it seems superior to other solutions, or at least in comparison to McAfee."
  • "If they want to compete with bigger players, they should consider adding items like threat detection and website warnings."

What is our primary use case?

I use Malwarebytes as a backup, an alternative antivirus if you like.

What is most valuable?

I like the solution's ability to detect potentially unwanted programs. For some reason, it seems superior to other solutions, or at least in comparison to McAfee. 

I kind of like what they've got. It's relatively easy to use. The console's pretty good. The reporting is pretty good as well. In fact, arguably the reporting is better than McAfee. 

What needs improvement?

The pricing could be improved.

In terms of general improvement, I can't think of any features that are lacking. It's a pretty solid solution.

If they want to compete with bigger players, they should consider adding items like threat detection and website warnings.

For how long have I used the solution?

I've been using the solution for two years now. It hasn't been too long.

What do I think about the stability of the solution?

The stability of the solution is quite good. I've never had issues with it in that regard. It doesn't seem to have bugs or glitches. It doesn't crash or freeze.

The only bug I've even noticed works in my favor. The updates work. However, the side-benefit to updating is whenever I do an update they actually give me another 30 days of the full license for trial as there seems to be a bug in their solution. That means that it doesn't recognize when you've already had it. It says, "Oh you've got an update. Oh, you get 30 days free trial again." That's fine. That's a nice bonus.

What do I think about the scalability of the solution?

The scalability of the solution is good. A company shouldn't have issues scaling it.

Which solution did I use previously and why did I switch?

I also use McAfee as well. I use them both and scan using both of them to compare results. I find that Malwarebytes typically picks up things McAfee misses.

McAfee tends to hide the details for me and when it detects something and so quarantines it, McAfee just points you to the website, and usually the links they point you to are wrong and don't actually tell you what's going on. Malwarebytes at least says "this is what this is and we got rid of it for you". It's very specific 

How was the initial setup?

The initial setup is very straightforward. It's not complex. You just install it and you are good to go.

There isn't too much maintenance needed on the solution.

What about the implementation team?

I've never had to contact technical support in the past. I can't speak to their responsiveness or general knowledge.

What other advice do I have?

I'm just a user and a customer. I don't have a professional relationship with the solution.

I'm using the latest version of the solution. I've lost the real-time scanning, so I use McAfee for that. I use Malwarebytes as a backup, an alternative antivirus. If I think my system's got something wrong with it, I'll scan it on McAfee, and then I'll scan it on Malwarebytes as well. There's a difference.

I commonly recommend Malwarebytes to people due to the fact that I find it quite reliable.

All things considered, I'd rate the solution eight out of ten. It's not like the big boys - the TrendMicros, Symantecs or CrowdStrikes. It doesn't necessarily compete well in those market areas.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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