I've chosen to implement this product for a project where the users' computers are on a workgroup but they need to use an AD username and password to access resources hosted in AWS. Manage Engine AD Self Service Plus allow users to use their service even if their computers are not part of any active directory domain.  

This solution has improved our security because our users can now change passwords on the fly.

We struggled with the end users because most don't have the required IT background. They needed password resets for emails and accounts in the active directory. This created an issue for the help desk, and the system and ManageEngine ADSelfService Plus gave us a QR solution for the end users. Once an account is set up, you scan the QR code through Google authentication, Microsoft authentication or any program that can authenticate with the QR. You'll automatically generate a code that gives the port to reset or unlock your account very easily.

Helped establish basic standard processes for service ticketing and request management.