ManageEngine ADSelfService Plus Customer Service and Technical Support

Bill Lamon
Information Technology Manager at B&I Contractors
The technical support is hit-or-miss. Sometimes you get somebody who really knows what they are doing and can solve your problem in five minutes. At other times, you get somebody and you can't even understand what they are saying. In cases like this, it takes two or three weeks to resolve the problem. It is like this with most support systems, so it is not really a surprise. I have resigned myself to using the chat feature for support. It takes a little bit longer but I can typically get a better answer and a more comprehensive response because I don't have to ask people to repeat themselves. It has worked out better for me, regardless of the increase in the time it takes. Overall, I have had more resolved using chat than with phone calls. View full review »
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