I implemented a couple of ServiceNow implementations as a delivery manager. As a result, their ease of understanding, user-friendliness, and dashboarding provides a very comfortable view and comfortable customer satisfaction.

In ManageEngine, we must perform many more queries. We have to create a chart, but those charts are only available as bar charts or pie charts. Fundamentally there are limitations. 

I was fortunate to have worked as both an implementer and a user on both of these ticketing tools.

We also sell SolarWinds which is a better solution but is also much more expensive. They provide better support than ManageEngine, responding to us in an hour or two. We generally offer our clients both ManageEngine and SolarWinds, they are both good products. For an enterprise company, SolarWinds is usually the choice. For small to mid-range organizations, we go with ManageEngine.

We used an Android open-source solution for some time. But, it didn't have the deeper analysis that Applications Manager has.

No, there was nothing similar in place.

I haven't tried other solutions apart from ManageEngine Applications Manager.

Prior to using this solution, we were using Microsoft System Center Operations Manager (SCOM), and it was horrible.

I have experience with CA, Dynatrace, and AppDynamics.

We used another solution, but switched to this one due the ease-of-use and the competitive price.

Easy to use and competitive price.