The endpoint management is great. They wouldn't be able to do everything that Intune can do, or even AirWatch, et cetera; however, it can manage the Windows 10 endpoints very well. 

It's very good for managing cloud endpoints in particular. Our machines are Azure AD joined, which means they're 100% cloud-based, and under that current situation, Intune can't do everything, and Desktop Central complements Intune.

The setup is straightforward. 

Support is very helpful and responsive. 

It's stable. 

The solution can scale. 

ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security.

Some of the great features include DMZ deployments and Unified Endpoint Protection.

Not a product feature per se, but the support team across the different products is very helpful. We have had good interactions with them.

Since this is a suite of products, I do not depend on any single point on any one product.

In the Cloud platform, I very much like the alarms and how they easily centralize management.

In the Network and Server Management service, the remote capabilities of OpManager simplify management and it's a tool that our system administrator really relied on during covid restrictions, both for us and our clients.

Inventory Management is a challenge everywhere and the ITAM tool (Asset Explorer) is a fantastic tool.

There are great webinars and support training for partners and end-users.

This product's most valuable feature is batch management. This feature looks after threats and abilities, making sure the environment is safe. It has additional features like scanning vulnerabilities and making sure all the updates are implemented. What makes Desktop Central better than its competitors is the simplicity of its UI, which means you can build a huge enterprise in four to five days. You can also cover Microsoft and third-party in updates and management.

The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date. It also identifies any sort of misconfigurations and zero day updates and if there is a fix, we can easily update it. Even if there is no fix, if there is some sort of manual resolution that is available based on certain vendors' updates, that is also available and quite handy. So engineers don't have to spend a lot of time identifying a resolution for a certain vulnerability. That is quite handy.

Another important element is the cool features with the repository. We use quite a lot of script. So the application comes with configuration management. So by default it has quite a lot of templates which make the job much easier. On top of that, if we need any custom scripts, we can put it all in a single repository and access them when we need it to use them.

The tool is pretty intuitive and it's not too cumbersome. It's not too complicated. Anyone with a basic knowledge can easily get on with it and get their hands dirty.

The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system.

You can't go straight to the system and do whatever you want. You must first receive authorization from the user before connecting to the system.

The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.

The solution is able to install updates and manage them, such as when to deploy the patches to the operating system. The patches were used for the servers and the colleague's computers.