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Leonardo Moraes
IT Manager at a tech services company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Scalable with excellent performance and an easy initial setup

Pros and Cons

  • "The initial setup is pretty straightforward."
  • "The solution should be better at integrating with other solutions."

What is our primary use case?

We primarily use the solution to run on all the desktops in our company. We have unique requirements, and this was the only solution that really met them.

What is most valuable?

The easy application deployment allows you to use the solution directly.

The solution works very well. It offers excellent performance.

The initial setup is pretty straightforward.

We find the solution to be pretty stable.

The product can scale well if you need it to.

What needs improvement?

The pricing of the solution could be better.

The solution should be better at integrating with other solutions. Right now, it's not the best.

For how long have I used the solution?

I've been using the solution for 12 months. It's been about a year at this point.

What do I think about the stability of the solution?

The stability is excellent. We haven't experienced any bugs or glitches. It doesn't crash or freeze. It's quite good.

What do I think about the scalability of the solution?

The solution can scale quite well. We haven't had issues. If a company wants to expand, it can do so with relative ease.

We have about 15 individuals using the solution.

Although we don't have current plans to increase usage, we might do so in the future.

How are customer service and technical support?

I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful, however, it could be a bit better.

Which solution did I use previously and why did I switch?

We used to use a local solution provided by us, however, it was too expensive to maintain. That is the reason we switched to this product.

How was the initial setup?

We did not find the initial implementation to be complex. It was straightforward and simple. If a company needs to implement it themselves, they shouldn't have any problems doing so.

For our organization, the implementation took about three weeks.

You only need one person to handle maintenance. In my organization, that is me.

What about the implementation team?

We did not use an implementor or reseller to help us with the implementation process. We handled the entire setup in-house ourselves.

What's my experience with pricing, setup cost, and licensing?

I'd rate the cost at a seven out of ten. It's okay. It could be a bit more affordable, however, it's not too expensive.

We pay about $250 a year for our license.

Which other solutions did I evaluate?

We did not evaluate other solutions before settling on this product. It was the only one we considered and looked at.

What other advice do I have?

We are just a customer and end-user. We don't have a business relationship with the product.

We are using the latest version of the solution. I'm not sure which version number we have.

In general, I would recommend the solution. I'd rate it nine out of ten overall, however, I hope that in the future, they improve their integration capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CL
Network Administrator at a maritime company with 10,001+ employees
Real User
Top 5Leaderboard
Quick to set up, provides a helpful chat feature, and the dashboard is very good

Pros and Cons

  • "What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature."
  • "I would like to have the option to install the agent remotely."

What is our primary use case?

We primarily use this product to monitor PCs, perform updates, and as a remote desktop.

How has it helped my organization?

This solution has helped me in several aspects. It has helped to identify outdated PCs, as well as to assist with remote control and software monitoring. I can see what users have installed on PCs, which is especially helpful for laptops.

What is most valuable?

Feature-wise, this solution is okay.

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

The dashboard is very good. It saves me a lot of time when it comes to finding the Windows calibration software that is installed on the PCs.

What needs improvement?

I would like to have the option to install the agent remotely. When we change a PC, we have to uninstall the agent and then re-install it on the new one, and it is a difficult procedure.

Sometimes the performance is not very good, which is something that can be improved.

For how long have I used the solution?

I have been using ManageEngine Desktop Central for approximately one year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We have 25 users, which is the limit for the free version. I don't know how scalable it is beyond this point. Whether I increase my usage depends on whether I stay with this product and purchase a license, or instead try another solution.

How are customer service and technical support?

I have not had any issues, so I have not needed to contact technical support.

How was the initial setup?

The initial setup is straightforward and fast. It definitely takes less than a day to deploy.

What's my experience with pricing, setup cost, and licensing?

I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product.

Which other solutions did I evaluate?

This is the product that was recommended to me, so I did not evaluate other options before implementing it.

What other advice do I have?

My advice is that if they don't have a product to control the software that users have installed on their PCs, then this is a very good tool. However, beyond a certain number of users, they have to buy it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JK
Senior IT Support Analyst at a healthcare company with 51-200 employees
Real User
Top 5Leaderboard
Unreliable technical support, not very stable, and has a complicated initial setup

Pros and Cons

  • "The patch management aspect of the solution is the most valuable part for us."
  • "The solution isn't fully stable, and, when it goes down, it's hard to get it up and running."

What is our primary use case?

With that solution, we can push patches out. We can deploy software, and it tracks our inventory. We can do OS deployment with it. That's about all that we use it for right now.

What is most valuable?

The patch management aspect of the solution is the most valuable part for us.

What needs improvement?

Overall, our experience has not been good.

In terms of the software itself, it's just kind of hit or miss as to whether or not it works. I've had to spend a lot of time with their port trying to get to work.

Technical support is not reliable. 

The solution isn't fully stable, and, when it goes down, it's hard to get it up and running.

The initial setup is complicated.

For how long have I used the solution?

I've been using the solution for five or so years. It's been a while. 

What do I think about the stability of the solution?

I wouldn't say that it's stable. We've just had problems. Due to the fact that it's pretty complicated, to me anyway, and then when it does go down, it takes a while to get it working again.

How are customer service and technical support?

The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We would prefer it if they were more reliable. We're not satisfied with the level of service we get.

How was the initial setup?

The initial setup is rather complex. It's not really straightforward. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to their exact pricing. I don't have any information on that.

What other advice do I have?

We are customers and end-users.

From Manage Engine, we're using just the Desktop Central and the Log 360. Desktop Central does not happen to be the MSP.

We are using version 10.1.2119.

I wouldn't necessarily recommend the solution to others. I would advise users to keep looking into other options.

I'd rate the solution at a four out of ten. We haven't been very happy overall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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