ManageEngine Desktop Central Reviews

ManageEngine Desktop Central is the #1 ranked solution of our top Client Desktop Management tools. It's rated 4.4 out of 5 stars, and is most commonly compared to Microsoft Intune - ManageEngine Desktop Central vs Microsoft Intune

Filter by:
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Abbasi Poonawala
Real User
Vice President Derivatives Ops IT at Jp Morgan
Aug 10 2020

What is most valuable?

From my hands-on experience, the features I have found the most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire… more »

How has it helped my organization?

It has greatly simplified updating and patching within our systems.

What needs improvement?

The product has several places where there is room for improvement. Although it is on the cloud, sometimes the performance is slower than it should be. One of the reasons… more »

What's my experience with pricing, setup cost, and licensing?

Desktop Central can be less expensive than other solutions like VMware for managing DevSecOps. You have to pay per asset with Desktop Central and the final cost depends on… more »

Which solution did I use previously and why did I switch?

VMware was our solution at first. It was a PaaS (Platform as a Service) offering with built-in security and a part of vCloud Air. Workspace ONE was on the top of that. It… more »

What other advice do I have?

My advice to people looking into this solution is that if you want to improve on the patching processes as a part of a DevSecOps pipeline, Desktop Central can help you do… more »

Which other solutions did I evaluate?

This is the only product I have in mind for this type of solution currently, although we have not evaluated Sophos yet. After that, there is only Citrix and VM Workspace… more »
Reseller
Product Manager - Solution Architect at iOCO
Jul 26 2020

What is most valuable?

The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software… more »

How has it helped my organization?

Basic tasks like setting up USB locks on specific departments can be done in as little as three minutes. We have used DesktopCentral to run scripts that enable BitLocker… more »

What needs improvement?

I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or… more »

What's my experience with pricing, setup cost, and licensing?

Setup costs are very little, pricing is reasonable and licensing can get complicated but it isn't rocket science.

Which solution did I use previously and why did I switch?

Yes, the solution didn't offer enough options for the complexity of our environment.

What other advice do I have?

I recommend trying it for 30 days, you will be surprised.

Which other solutions did I evaluate?

Yes, Kasaya and SolarWinds.
Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
442,141 professionals have used our research since 2012.
Real User
Systems Administrator at a manufacturing company with 501-1,000 employees
Aug 03 2020

What is most valuable?

Although there are many great features within Desktop Central, my most favorite has to be the OS Deployment. When we order new computers in large batches, having the OS… more »

How has it helped my organization?

ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help… more »

What needs improvement?

Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running… more »

What's my experience with pricing, setup cost, and licensing?

I would advise others to think about using Desktop Desktop for all their network, tickets, and assets needs. I personally have not used the network monitoring software… more »

Which solution did I use previously and why did I switch?

Before we moved over to Desktop Plus, we were using Spice Works, mainly because they were free. They had several applications that are similar to Desktop Central, but they… more »

What other advice do I have?

Some times, when adding new programs to Desktop Central, it can be somewhat costly. I say be prepared to be able to spend some money. We asked to pay for several years at… more »

Which other solutions did I evaluate?

No, there were no other applications we tried.
Real User
CISO & Head of IT Strategy, Architecture, Operations & Infrastructure at Lumber Liquidators
Jul 26 2020

What is most valuable?

This platform is powerful because of the following: 1. It combines many powerful functionalities into one user-friendly and intuitive interface. 2. The scope of the platform makes the platform worth… more »

How has it helped my organization?

Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating. Because… more »

What needs improvement?

Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do… more »

What's my experience with pricing, setup cost, and licensing?

Setup requires you to really roll up your sleeves and to dig in to connect the dots to get things up and running. Resources are not easy to find that are experts in deploying this platform and getting… more »

Which solution did I use previously and why did I switch?

Other tools were used and we switched because the other solutions were weak in some areas and support was unable to help when bugs were found, services were unreliable or when services stopped working… more »

Which other solutions did I evaluate?

Other options were evaluated and as the market evolves they continue to be evaluated.
Real User
IT Manager at The White Family Companies, Inc.
Aug 02 2020

What is most valuable?

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an… more »

How has it helped my organization?

It has become a single pane of glass for a majority of client support and administration. It has enabled my team to quickly identify machines, who is using it, what applications are installed, and a… more »

What needs improvement?

I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent… more »

What's my experience with pricing, setup cost, and licensing?

Go with what you can afford. Every part of the application is going to save time and money and a very worthwhile investment.

Which solution did I use previously and why did I switch?

We did not use a different solution. We did a trial Desktop central and immediately fell in love with it and have not regretted the decision.

Which other solutions did I evaluate?

We did not evaluate competing products. Everything we were looking for was there and worked well and was easy to use.
Real User
IT Systems Manager at Algorythma
Sep 22 2020

What is most valuable?

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with… more »

How has it helped my organization?

Having one single portal for all of our patch management, application management, mobile device management, and remote support has greatly improved our IT capabilities… more »

What needs improvement?

There is a slight delay in customer support, which is something that can be improved. We would like to see more integration on the macOS side, much as it is with Windows… more »

What's my experience with pricing, setup cost, and licensing?

It's relatively cheap if you take the overall product. Choose wisely between the Professional and Enterprise editions, based on your needs.

Which solution did I use previously and why did I switch?

We did not use another similar product before this one.

What other advice do I have?

Overall, given the capabilities of Desktop Central, it is one of the best endpoint management solutions and it can cater to most of the operating systems in a client's… more »

Which other solutions did I evaluate?

We evaluated TeamViewer for remote support, as well as Microsoft System Center.
Dario Podhorski
Real User
System Administrator at Vodovod Osijek
Jul 28 2020

What is most valuable?

Patch management is an excellent tool because we deploy patches with ease and also decline patches. Asset management and scan are also very useful because we have an overview of all our endpoints and… more »

How has it helped my organization?

Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map… more »

What needs improvement?

We would like to see options for deploying Microsoft 365 accounts into Outlook. For now, we only can use it to deploy exchange accounts. Also, we would like to see an option do decline Windows 7 ESU… more »

What's my experience with pricing, setup cost, and licensing?

The licensing is very easy to understand and pricing is right for what you get.

Which solution did I use previously and why did I switch?

We did not use a different solution.

Which other solutions did I evaluate?

We didn't.
Louis Chung
Real User
IT Projects Manager at a energy/utilities company with 51-200 employees
Feb 13 2019

How has it helped my organization?

ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth.

What needs improvement?

We haven't used all the features. The parts that we're using are pretty good. I would like to see them include the ability to find out the network usage but I believe that might be a feature of it already.

What other advice do I have?

It's a very good product and I would suggest it to someone considering it. It's been working very well. Since it's been running I don't think we've ever had any issues with it. I would rate it a ten out of ten.
See 1 More ManageEngine Desktop Central Reviews

What is ManageEngine Desktop Central?

A web-based windows desktop management software that helps in managing 1000s of desktops from a central location. It can manage desktops both in LAN and across WAN. It automates regular desktop management activities like installing software, patches, and service packs, standardize the desktops by applying uniform configurations such as wallpapers, shortcuts, printer, etc. In simple terms, it helps administrators to automate, standardize, secure, and audit their windows network.

Also known as
Desktop Central, ManageEngine Desktop Management MSP
ManageEngine Desktop Central customers

Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises

Read Archived Reviews