ManageEngine OpManager Reviews

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Vasan Naidu
Real User
IT Support Manager at a financial services firm with 1,001-5,000 employees
Jun 16 2019

What is most valuable?

The most valuable feature so far is the net-flow analyzer, which works exceptionally well. We have only just started playing around with the apps monitoring portion, but this seems like it will… more»

How has it helped my organization?

OpManager allows us to customize the views better than previous solutions that we were using. This helps us target exactly what information gets to the people who need to know it.

What needs improvement?

The for the areas that can use improvement, I would say furthering the abilities of dashboard customization and enabling workflows into other systems. I think we could get much more out of the… more»

What's my experience with pricing, setup cost, and licensing?

As far as cost, it was around six hundred thousand rands ($40,500) for the year, for the renewals. That's the total cost for a four thousand node system including support and maintenance. If there is… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously used the Microsoft SCOM platform. The product was not very easy to configure. It is tedious and you need a lot of experience to get it done. That difficulty was the reason we moved away… more»

What other advice do I have?

I would rate the product an eight out of ten. The reason for that is that it is an exceptional value for the money. It may not be the absolute best, but it is certainly better than most solutions and… more»
Consultant
Technical Sales Consultant at a healthcare company with 10,001+ employees
Aug 28 2017

What is most valuable?

The most valuable features of this product would be the ability to define thresholds, monitor, and alarm. Having the ability to set multiple severities per monitor allows… more»

How has it helped my organization?

OpManager was able to provide graphs associating trending for disk growth and other hardware/network utilization.

What needs improvement?

The new user interface of 12.x is a major change from the legacy UI of 11.x and Fluid UI. The UI changes look nice and 12.x is geared towards mobility, but finding its… more»

What's my experience with pricing, setup cost, and licensing?

Pricing can be a bit high, but if you take advantage of the expertise of the developers and support like I did, it'll pay for itself. Also, if you have other ManageEngine… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used Nagios, Cacti, Zabbix, OpenNMS, and PRTG. I worked for a company which had an instance of OpManager (9.x). It just worked and I fell in love with the workflow… more»

What other advice do I have?

Start out with the latest version and keep the product up-to-date. Most of my issues have stemmed from starting as a 10.x install and slowly upgrading to the latest… more»

Which other solutions did I evaluate?

I did evaluate Nagios and Cacti (the combination), but being the only Linux guru at the time, no one was really on board with the maintenance and support for the Open… more»
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Rigoberto Mora
Real User
Product Manager at a tech services company with 501-1,000 employees
May 22 2018

What is most valuable?

* All the automation capabilities * Reporting

How has it helped my organization?

It provides us a way to quickly check any issue that could affect one of our network devices. We have alerts, we have reports, and we have automation. Everything together gives us an extremely fast… more»

What needs improvement?

It would be great if there were some sort of artificial intelligence feature which would help us make improvements in the network once we find an issue, and do it automatically.

If you previously used a different solution, which one did you use and why did you switch?

We used a freeware tool but it lacked reports and automation. Once we knew OpManager had these features we went for it. Our most important criteria when selecting a vendor are that have a tool or… more»

What other advice do I have?

It would be a 10 out of 10 if they had artificial intelligence features such that, besides monitoring and sending alerts, it would solve the problems in specific nodes that are causing issues. It… more»

Which other solutions did I evaluate?

The other two vendors on our short list were Nagios, which is a great tool, and SolarWinds. The way that SolarWinds does licensing is very confusing and we didn't like it.
António-Soares
Real User
Diretor Sistemas de Informação (CIO/CTO)
Aug 20 2017

What is most valuable?

Device Monitoring, and especially Network Monitoring, Automation, Alerting, and Reporting. * Device Monitoring gives us an excellent view of servers and workstations, providing tools to leverage… more»

How has it helped my organization?

Reduced, substantially, our MTTR, kept our team small and focused, and led to a more controlled budget.

What needs improvement?

Stability regarding upgrades, sometimes impacting database issues. ManageEngine takes good care of its customers and responds quickly.

If you previously used a different solution, which one did you use and why did you switch?

Yes. Nagios Core. It was more difficult to deploy, needed agents to install on Windows, and lacked a pleasing visual representation of systems and dashboards.

What other advice do I have?

To have all purchased features available, a Windows base is necessary for product installation. Without that, monitoring and automation thru WMI for Windows will not be available. Works with MySQL or… more»

Which other solutions did I evaluate?

Yes, Spiceworks. Nice product, but lacked robust features for enterprise.
Michael Hoch
Consultant
Network Security Architect at a tech services company
May 23 2018

What is most valuable?

* Defining thresholds and other alerting criteria is fairly simple and would not require a lot of training. This is very useful if you are managing a large environment. * Device backups are smooth and managed centrally, with a nice dashboard, so you can quickly see the status.

How has it helped my organization?

I have only evaluated OpManager in a lab. I have not implemented it in a real environment. The product was fairly straightforward as far as setup is concerned. Although, the evaluation software provided did not include ISOs or OVAs. I am not certain whether this is just for the evaluation. This made it slightly more difficult to build a virtualized instance. Device onboarding is easy, and there is… more»

What needs improvement?

Needs an OVA, or more support for virtual deployments. Building a virtual instance of OpManager and OpManager Probe was a bit difficult because there was no OVA available.
PankajSoni
Consultant
Sr. Consultant at a tech services company with 10,001+ employees
Sep 12 2017

What do you think of ManageEngine OpManager?

What is most valuable?

Rich GUI tool to monitor infrastructure. Provides all types of monitoring in a single product.

What needs improvement?

Support is very bad. They should improve support and customer relationship.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

No issues in tools.

Which solutions did we use previously?

It depends on cost, the customer and architect.

How was the initial setup?

 It is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is fully depend on customer, on what he wants.

Which other solutions did I evaluate?

Yes, before choosing a product I evaluate it against all requirements. …

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What is ManageEngine OpManager?

ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
Also known as
OpManager
ManageEngine OpManager customers
Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC
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