ManageEngine OpManager Reviews

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Vasan Naidu
Real User
IT Support Manager at a financial services firm with 1,001-5,000 employees
Jun 16 2019

What is most valuable?

The most valuable feature so far is the net-flow analyzer, which works exceptionally well. We have only just started playing around with the apps monitoring portion, but this seems like it will… more»

How has it helped my organization?

OpManager allows us to customize the views better than previous solutions that we were using. This helps us target exactly what information gets to the people who need to know it.

What needs improvement?

The for the areas that can use improvement, I would say furthering the abilities of dashboard customization and enabling workflows into other systems. I think we could get much more out of the… more»

What's my experience with pricing, setup cost, and licensing?

As far as cost, it was around six hundred thousand rands ($40,500) for the year, for the renewals. That's the total cost for a four thousand node system including support and maintenance. If there is… more»

Which solution did I use previously and why did I switch?

We previously used the Microsoft SCOM platform. The product was not very easy to configure. It is tedious and you need a lot of experience to get it done. That difficulty was the reason we moved away… more»

What other advice do I have?

I would rate the product an eight out of ten. The reason for that is that it is an exceptional value for the money. It may not be the absolute best, but it is certainly better than most solutions and… more»
Syed Mohammed Wasi
Consultant
Technical Consultant at Ministry of Finance - Saudi Customs
Sep 23 2019

What is most valuable?

The most valuable feature is the network-related reporting. This solution generates daily reports for network statistics, such as router uptime and events.

What needs improvement?

The dashboard has some limitations and should be more user-friendly. Other solutions, such as SolarWinds, have much better dashboards. This solution is difficult to use for non-technical users. Having an option to call the help desk, like in other solutions, would be very useful for some problems… more»

Which solution did I use previously and why did I switch?

Prior to this solution, we were using SolarWinds. It is a better product than the offering by ManageEngine, and I prefer it. This product was recommended by our manager so we implemented a POC and found that it can mostly fulfill our requirements. We switched because we are running other… more»

What other advice do I have?

We are using another product from the same vendor that's called Device Control. This product is for working on remote sites, and it is necessary because OpManager cannot fulfill our requirements. In Device Control you have the ability to troubleshoot, remote control, and you have inventory… more»
Find out what your peers are saying about ManageEngine, SolarWinds, Paessler AG and others in Network Monitoring Software. Updated: February 2020.
398,567 professionals have used our research since 2012.
Fredrick-Massawe
Real User
System Administrator at Bakhresa Group of companies
Nov 27 2019

What is most valuable?

The application monitoring is the solution's most valuable feature.

What needs improvement?

The licensing model is confusing. For example, when we add a storage device on the OpManager, we don't know how it is calculating those which are added into the server. It's unclear how is it calculating the licensing model for the storage… more»

Which solution did I use previously and why did I switch?

Our company has tried a variety of solutions but not in any significant manner.

What other advice do I have?

We use the on-premises deployment model. I'd recommend the solution. I'd rate it eight out of ten.

Which other solutions did I evaluate?

Before choosing the solution, I did look at other solutions. Some had complicated setups or licensing models. This solution is very easy because the pricing was not that high and the set up wasn't complicated. It was very good for our… more»
Rigoberto Mora
Real User
Product Manager at a tech services company with 501-1,000 employees
May 22 2018

What is most valuable?

* All the automation capabilities * Reporting

How has it helped my organization?

It provides us a way to quickly check any issue that could affect one of our network devices. We have alerts, we have reports, and we have automation. Everything together gives us an extremely fast… more»

What needs improvement?

It would be great if there were some sort of artificial intelligence feature which would help us make improvements in the network once we find an issue, and do it automatically.

Which solution did I use previously and why did I switch?

We used a freeware tool but it lacked reports and automation. Once we knew OpManager had these features we went for it. Our most important criteria when selecting a vendor are that have a tool or… more»

What other advice do I have?

It would be a 10 out of 10 if they had artificial intelligence features such that, besides monitoring and sending alerts, it would solve the problems in specific nodes that are causing issues. It… more»

Which other solutions did I evaluate?

The other two vendors on our short list were Nagios, which is a great tool, and SolarWinds. The way that SolarWinds does licensing is very confusing and we didn't like it.
Fredrick-Massawe
Real User
System Administrator at Bakhresa Group of companies
Sep 23 2019

What is most valuable?

The most valuable feature of this solution is the server monitoring tool.

How has it helped my organization?

We wanted a solution to monitor our service, which is why we decided to go with OpManager. It helps us a lot for monitoring our servers in one console, instead of going to individual servers.

What needs improvement?

The licensing for this solution is not straightforward and should be improved. The dashboard is not that easy to manage for the layman. It requires some tricks, and if you don't know them then you… more»

What's my experience with pricing, setup cost, and licensing?

The licensing costs depend on the number of devices and accounts that are being monitored by the solution. It is a little bit tricky. For example, if it is monitoring storage then it will count the… more»

What other advice do I have?

I would rate this solution a nine out of ten.

Which other solutions did I evaluate?

I evaluated SolarWinds using the trial version, and I found this solution to be easier to deploy and easier to manage. It also requires less processing than SolarWinds.
Real User
IT Administrator at a maritime company with 10,001+ employees
Sep 23 2019

What is most valuable?

The most valuable feature is the monitoring alerts. The administrators are immediately notified and can do the required action immediately. This is the feature we value and use the most.

What needs improvement?

The storage level monitoring needs improvement. It needs storage level monitoring on the server itself. That feature is lacking right now. I already communicated with them and they are saying that this will be in a future release. The developers are working on it. This feature is really lacking but… more»

Which solution did I use previously and why did I switch?

We have only used this solution of its kind.

What other advice do I have?

It's a very good tool and I would definitely recommend it to someone considering it. I would rate it an eight out of ten. Not a ten because there is room for improvement and because it needs storage.
Krishna Krishna
Real User
System Administrator at Computer Network Systems
Oct 16 2019

What is most valuable?

The solution's network device monitoring is the most valuable feature. The solution offers very good integration capabilities.

What needs improvement?

The pricing of the solution is high. They should work to adjust the pricing model to see if they can help reduce costs. They could add more support on devices and maybe make more versions of devices in order to offer better monitoring.

What's my experience with pricing, setup cost, and licensing?

The solution is costly. SolarWinds, a competitor, is even more expensive than this, however. Still, they should reduce pricing to make it more affordable for a lot of clients.

What other advice do I have?

We use the on-premises deployment model. In terms of advice I'd give to others, I'd say they have to create proper maps and ensure proper connectivity. They have to map the switch ports properly so that they will know exactly which port is down and which devices will be affected. They also have to… more»
Real User
CIO at a venture capital & private equity firm with 11-50 employees
Dec 15 2019

What is most valuable?

The solution is easy to deploy. It's also easy to manage and monitor the environment. Instead of being reactive, it's proactive.

What needs improvement?

The support offered after deployment needs improvement. The solution is a bit difficult to configure. There are quite a number of configurations and plugins that you must handle early in the process. The solution should offer richer… more»

What's my experience with pricing, setup cost, and licensing?

You just have to pay for licensing; there aren't any costs over and above that.

Which solution did I use previously and why did I switch?

We also use SolarWinds. We use many similar products, not just ManageEngine.

What other advice do I have?

We use the on-premises deployment model. We have about four people using the solution. I'd recommend the solution. I'd rate it nine out of ten.
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Find out what your peers are saying about ManageEngine, SolarWinds, Paessler AG and others in Network Monitoring Software. Updated: February 2020.
398,567 professionals have used our research since 2012.

ManageEngine OpManager Questions

What is ManageEngine OpManager?

ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
Also known as
OpManager
ManageEngine OpManager customers
Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC