ManageEngine ServiceDesk Plus Benefits

Bhavani Prasad Paragi
General Manager at Qwikcilver
This product helps us with tracking customer queries, and managing the issues effectively. The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things. Automatic tracking of the SLAs has also helped us become more efficient. View full review »
Deena Khattab
MIS Manager at a media company with 201-500 employees
The solution allows you to solve certain problems by categorizing the technicality of the problem and to prioritize critical issues. The solution can provide an overview to show which issues are cropping up the most in order to ensure the most important issues are dealt with expediently. It's saved us a lot of time and effort. View full review »
Gamal Elsabbagh
IT Engineer at arkas egypt
This solution has helped a lot by freeing up valuable time, allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
397,408 professionals have used our research since 2012.
Mohsin Ghani
Account Manager at a tech services company with 201-500 employees
The main benefit we see is in the performance appraisals. This is a benefit for our engineers and our team. We then take up a particular engine to see how long they take. The performance is what the solution provides. We improve day by day with this solution. Initially, mistakes took four hours time, now they can be completed in one to two hours. This is an improvement. We look at the performance, how long tickets will be opened for, after that how long it takes to close the tickets. This is the main focus for how we are working to provide the best services to our clients. This is the main feature of this application. View full review »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but also users' requests. We started by using the free version (limited technicians), and now we use the professional edition with the asset management functions. View full review »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
ServiceDesk Plus with Service Catalog and Project Management add-ons are a good place to start for companies wanting to use it. View full review »
Altin Kona
Financial & IT Deputy Group Head with 1,001-5,000 employees
This solution has provided a way to manage request tracking and resolution. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
397,408 professionals have used our research since 2012.