ManageEngine ServiceDesk Plus Customer Service and Technical Support

Deena Khattab
MIS Manager at a media company with 201-500 employees
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us. View full review »
Gamal Elsabbagh
IT Engineer at arkas egypt
Technical support has been very good. They respond on the same day, and if the issue persists they are agile and responsive in their dealings concerning ongoing support. For example, they offer remote assistance; they can debug the issue remotely. View full review »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
easy to contact View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
398,050 professionals have used our research since 2012.
PradeepKumar12
Team Lead at a comms service provider with 1,001-5,000 employees
Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
398,050 professionals have used our research since 2012.