I have used the cloud version which limits the need for the on-premise version. The cloud version is much easier to use because there is no maintenance required. The only thing you need to do is to set up the active directory sync, which updates your users automatically. It is the only thing you need to worry about, and it's done automatically.

I have implemented the product myself.

We used an integrator to deploy ServiceDesk, but it was fast and painless. 

We implement and manage the solution for customers. 

The implementation was completed through a vendor.

We deployed the solution ourselves.

We deployed ManageEngine ServiceDesk Plus in-house. 

The application was installed by the local IT team at the company.

This was managed by our Colombia headquarters, but I can tell by the communication we received that deployment was through a third party: the reseller.

We used an in-house team for the implementation.

I did the implementation with a colleague in my team.

We use five services and technical support workers that support the solution, including maintenance. 

We implemented through a vendor.

Level of expertise rating:

On a scale of 1 to 10 (with 10 being excellent), I would rate them 7. 

It's not my team or my department who set it up. It's set up by the IT service department.

The implementation was done in-house. 

We implemented and customized it in-house.

inhouse team

Just downloaded from manageengine.com, implemented, and configured myself.

We can implement the solution for our clients.