ManageEngine ServiceDesk Plus Other Advice

Bhavani Prasad Paragi
General Manager at Qwikcilver
This is a cost-effective product that meets all of the required, basic needs for the company. The workflow for the ticketing system and the service management systems work well. Apart from that, more customizable workflows, better integration, increased robustness of the knowledge base, and more flexible integration gateways would improve the product. I would rate this solution six out of ten. View full review »
Deena Khattab
MIS Manager at a media company with 201-500 employees
I would advise those adopting the solution document their configuration because it makes it easier. I would rate the solution 8.5 out of ten. With a simpler configuration, I would rate it a bit higher. View full review »
Gamal Elsabbagh
IT Engineer at arkas egypt
I rate this solution a solid 7.5 out of ten since the tool comes with different modules. Albeit some of these modules, including exit management module, need some improvements. But regarding the ticketing as a stand-alone, it's pretty good. But the other modules need improvement. I recommend this tool for anyone thinking of implementing enterprise IT management software for their service management, operations management, active directory, and security needs. The tool offers the ability to manage different employee groups along with the option of providing other services for different company structures. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
398,259 professionals have used our research since 2012.
Mohsin Ghani
Account Manager at a tech services company with 201-500 employees
I would rate this solution a nine out of ten. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
398,259 professionals have used our research since 2012.