I would rate the product nine out of ten. The only issue I have is with the asset piece, which could be improved.

I have integrated ServiceDesk Plus with various tools such as Azure and Outlook. However, I faced challenges with integrating it with a few phone systems.

The reporting and analytics functionality in ServiceDesk Plus has been excellent for decision-making.

I recommend the product and rate it a nine out of ten.

I rate ServiceDesk 10 out of 10. 

I rate the solution a nine out of ten. 

I give the solution a three out of ten.

We have 53 technicians who work on the tickets on a daily basis and over 500 customers who raise tickets for us to serve them.

We are not performing maintenance on this solution. We are deciding to cancel this product and move to Jira because Jira is a much better solution. No one in our organization has maintained the solution since the initial setup.

I do not recommend ManageEngine Servicedesk Plus. I would recommend Jira Service Management which is much better.

The solution has all the features, but it is not clear. The UI and UX need to be improved because it is not easy to configure on the go.

We are not using the cloud-based version of the solution, but the service provider version. It is an old version, laggy, and the reporting is not good in the ManageEngine ServiceDesk.

If you want a standalone system to work for a longer period, always consider ManageEngine ServiceDesk Plus. It's easy to use, and you don't need to be a real system analyst to work on the application or generate workflow. You just need a basic understanding of the technology and workflow; someone with knowledge of ITSM can handle the process.

Overall, I rate the solution nine and a half out of ten.

If you're in a mid-range environment, this product is quite good despite its limitations. Because of the drawbacks, I rate this solution seven out of 10. 

I would rate ManageEngine ServiceDesk Plus an eight out of ten.

In the future, we're going to see some hybrid platforms in the cloud and also in the application. Because of that, I think the solution needs to be more integratable so customers can interact easily with other platforms. 

I rate this solution nine out of 10. 

I was an end-user.

I am not using the latest version of the solution. I moved to another company recently. The last engagement I had with the solution was to upgrade the ServiceDesk to the latest version. 

I'd rate the solution nine out of ten. 

Overall, I would rate the solution a seven out of ten. I would like to see a clearer distinction between ManageEngine Cloud, ServiceDesk Plus, and ManageEngine Enterprise. That way, choosing the best one is better informed. Initially, I struggled to understand the difference, but I figured it out later.

I rate the solution a ten out of ten. The solution is good, but the next release can include a more automated approach to integration with other ManageEngine products and third-party products.

I would advise those adopting the solution document their configuration because it makes it easier.

I would rate the solution 8.5 out of ten. With a simpler configuration, I would rate it a bit higher.

My company uses ManageEngine ServiceDesk Plus and Desktop Central.

In the company, roughly two thousand plus people use ManageEngine ServiceDesk Plus, with less than twenty admins in charge of the maintenance.

My advice if you're planning to implement ManageEngine ServiceDesk Plus is to define the processes for which you want to use it. Next, you must have a dedicated person who will map your processes against the system's capability so that you can leverage or maximize the features offered by ManageEngine ServiceDesk Plus.

My rating for ManageEngine ServiceDesk Plus is eight out of ten. If it was easy to customize, I could give it a ten.

My company is a ManageEngine ServiceDesk Plus customer.

I'm using the current version of the solution. 

I would recommend users design the product very well at the outset. They have to make sure that the database is installed correctly, and the Windows server and the Windows server for SQL both should be on the current version and matched to avoid any troubles. This is very important.

I'd rate the solution seven out of ten.

I would rate the solution a nine out of ten. There's no problem with the software. I'm happy with what we can do with the system. I think the biggest concern for my industry is really a case of integrations between outside parties.

I rate the tool a seven out of ten. 

My advice to somebody looking to implement this solution is to first figure out how large your organization is and whether you can dedicate a team to it or if you will need to outsource the deployment. If the latter is the case, you need to look into the cost of that. The best case scenario is dedicating an in-house team to the deployment because the training that ManageEngine ServiceDesk Plus provides is very good. This means you will save money. 

Integrating with other products is simple. We recently integrated with Azure Sentinel and were able to quickly collect logs connected to use cases and analyze them. ManageEngine ServiceDesk Plus offers lots of connectors, which means you do not have to build them. Also, the configuration is not very difficult. For example, if you are running it in your environment, it will automatically discover all your systems and you can pick and choose which ones you want to manage and drop the rest. Then, you can start emulating and putting up SLAs, configuring them, and consequently using them. 

ManageEngine ServiceDesk Plus is a very good tool that has improved our IT support workflow. I rate the solution a six out of ten for the customization and scalability of our business needs.

Overall, I rate ManageEngine ServiceDesk Plus a seven out of ten.

I recommend this solution to others. It is important to know the port number they will be using before they proceed.

I rate ManageEngine ServiceDesk Plus an eight out of ten.

It's a good product. It serves the end need of the customer and I rate it a seven out of ten. We haven't completed a comparative analysis for deliverability, availability or usability, but ManageEngine ServiceDesk Plus is good. 

Regarding advice, there are so many variables involved. I would recommend it to anybody at any time especially foe the support level for the end users. It's scalable, it's user-friendly and easy to understand. You can configure it to suit your specific needs.

I would rate ManageEngine ServiceDesk Plus a nine out of 10. It is perfect, but there is always room for improvement.

Before implementing or deciding to implement any new software, you must understand the results you will achieve. From that, you will choose the right product.

I would rate ManageEngine ServiceDesk Plus an eight out of ten.

Since my last review I have spent much more time with this product. Although it is an all in one solution for many technologies they do not flow very well together nor is it an Enterprise solution. It does help desk and inventory very well. Other modules such as Change Management and Service Catalog are there but lack good customization to fit your enterprise needs.

Overall, I would rate the solution an eight out of ten. 

Consider it seriously, because I know we looked at ServiceNow, and ServiceNow was significantly more expensive. However, I do not believe the price is justified for our size organization. I believe it is one of those tools that provide excellent value for money.

I would rate ManageEngine ServiceDesk Plus a nine out of ten.

We deployed this solution on the cloud.

For pricing, I'm not on the negotiation team. We only received the product. Our headquarters in Colombia bought all the licenses. I can't tell you whether it's cheap, or whether it's expensive, or the cost-benefit. I have no information about that.

I can't tell you an area or room for improvement, though it's a good question because we only use one or two in asset management and operations management. We haven't tried it in other departments or areas. For example, I don't know if it works well for managing and monitoring service-level agreements. I can't tell you exactly based on my experience with this solution.

Deployment of this solution took no longer than two days.

The number of people using this solution, for our technical operators it's a group of 10, while the users in our database are more than 150. I was only thinking about the number of users in my country, here in Peru, but the total number of users is approximately 400 users, because we use it in Chile and Colombia, aside from Peru. In all of the three countries, all of our users use the same solution. In terms of increasing the usage, maybe in some other models, but in-licenses, I'm sure because we are covering all the users in the three countries.

My advice to people thinking of implementing this product: It's a good product. We found good experiences and reviews about it on the internet, in terms of how easy it is to use and its quality. I will tell people that it's a good product to try. I have also tried other tools, but this product makes a difference. It's a good one. It's the best one for me.

My rating for this solution is a nine out of ten.

I rate this solution a solid 7.5 out of ten since the tool comes with different modules. Albeit some of these modules, including exit management module, need some improvements. But regarding the ticketing as a stand-alone, it's pretty good. But the other modules need improvement.

I recommend this tool for anyone thinking of implementing enterprise IT management software for their service management, operations management, active directory, and security needs. The tool offers the ability to manage different employee groups along with the option of providing other services for different company structures.

Give them the chance to implement a demo and put in a short amount of time for practice to see how easy and effective the solution is.

I would recommend this product, but this is not a 100% recommendation. I would advise potential users to compare it with other products. We compared this product to others about a year ago, and maybe we have new products now which are more advanced.

On a scale from one to ten, I would give ManageEngine ServiceDesk Plus an eight.

Go through the features and functionalities offered in this product. Prepare a roadmap for the implementation. "BIG BANG" will not work. You will have to roll-out the solution in phases.

Give them the chance to implement a demo and put in a short practice and you will see how easy and effective the solution is.

I would recommend ManageEngine ServiceDesk Plus for anyone needing a technical ticketing system. It's a powerful solution.

I rate ManageEngine ServiceDesk Plus an eight out of ten.

I would ask those who are considering ManageEngine ServiceDesk Plus to test it to see if it will suit their environment because there are some limitations with regard to custom forms. You can link custom forms, but you cannot build whatever you want because of this issue. 

Also, the workflow can take two or three steps at maximum. It's not like an approval workflow with four or five steps.

On a scale from one to ten, I would rate ManageEngine ServiceDesk Plus at eight.

I would recommend it to others, and rate it a seven out of ten overall.

I would very much recommend this solution. Everybody can go for it. It is a very easy tool. It is easy for the technicians as well as for end users. It is the best solution. 

I would rate ManageEngine ServiceDesk Plus a nine out of ten because there is still room for improvement.

Because I haven't been fortunate to see the upgrades of ManageEngine, I can only speak to what I already know, and that is, if there is any ITSM tool that I would want to use for any IT company I would definitely recommend ManageEngine, but that is what I'm used to.

Even though I haven't been able to test other products and I've used a very old version of ManageEngine, I still think it met our requirements and that it has everything that we need to work as an IT department. I'd definitely recommend ManageEngine ServiceDesk Plus.

On a scale of one to ten, I would give ManageEngine ServiceDesk Plus an eight.

This is a cost-effective product that meets all of the required, basic needs for the company. The workflow for the ticketing system and the service management systems work well. Apart from that, more customizable workflows, better integration, increased robustness of the knowledge base, and more flexible integration gateways would improve the product.

I would rate this solution six out of ten.

Overall, I would rate it a six out of ten.

On a scale of one to ten, I would give ManageEngine ServiceDesk Plus probably about a seven.

Overall, I can recommend it because it is a very strong tool on the ITS. However, I would also recommend some other tools. For example, Service Now, or other commercial TMS tools.

On a scale from one to 10, I would rate Service Desk Plus a seven.

We're customers. We don't have a business relationship with Manage Engine.

We use the latest version of the solution.

I'd recommend the solution to other organizations.

Overall, I would rate the solution a six out of ten. If the pricing and reporting were better, I would rate it a bit higher.

I would rate this solution an eight out of ten. 

I would highly recommend customers to go with ManageEngine ServiceDesk Plus. However, it depends upon the end-user requirement. If the requirement is for more graphic designing or customized dashboards, or they want to build a big customized login screen GUI, it might not be the solution. If the requirement is focused on ideal processes, like a ticketing solution, they can go with Service Desk Plus.

I would rate ManageEngine ServiceDesk Plus a seven out of ten.

SD+ is definitely a good and flexible ServiceDesk tool which can even be broadly used in larger organizations.

I'm a reseller and a solution integrator.

I do plan to continue to use this solution.

For others considering this solution, I would advise them to look for tools that are easy to use and implement. It's a good idea to do a POC so you can try things out, and make some mistakes, and learn a bit about what is being implemented before taking anything live.

In general, I would rate the solution at an eight out of ten.

I would rate this solution a nine out of ten. 

In summary, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

Be prepared with your processes first, then implement the product.