ManageEngine ServiceDesk Plus Previous Solutions

Deena Khattab
MIS Manager at a media company with 201-500 employees
We did not previously use a different solution. We used to use an excel spreadsheet to manually track issues. View full review »
Gamal Elsabbagh
IT Engineer at arkas egypt
We didn't have a previous solution. Before this, we used traditional email messaging and placing phone calls. When our user base increased significantly we started to think about investing in ticketing, or a service desk management solution. View full review »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
We used open source ticketing, with limitation and need to enhance, so we migrate to servicedesk plus View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
397,082 professionals have used our research since 2012.
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
Some customer used LANDESK solutions, but since the reporting function was too complicated, they switched to ServiceDesk Plus. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
397,082 professionals have used our research since 2012.