ManageEngine ServiceDesk Plus Primary Use Case

Bhavani Prasad Paragi
General Manager at Qwikcilver
Our primary use case for this product is providing technical support for our platform. This solution allows us to create the support tickets and forward them to different technical groups for resolution. View full review »
Deena Khattab
MIS Manager at MGM
We use the solution for asset management and for ticketing. We use it as a support solution. View full review »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government with 5,001-10,000 employees
We have an application that we support. Any challenge that we find in the application we report in ManageEngine ServiceDesk Plus and then we get it resolved by escalating to the vendor where necessary (The vendor manages the system infrastructure.) View full review »
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,301 professionals have used our research since 2012.
Anand Khandelwal
Global Service Delivery Manager at a computer software company with 10,001+ employees
We are using it for logging all the cases. We use it to track all the efforts, ensure that all requirements are met, tickets are recorded, and the work is being done by the respective teams. View full review »
Munir Noor
System Security Engineer at a tech services company with 201-500 employees
We are a system integrator, and we have been dealing with all versions of this product. We have seen its development from the beginning when it was a plain ticketing solution. We have tried all the flavors of ManageEngine ServiceDesk Plus, and we have on-premises and cloud deployments of this solution. View full review »
ManishRajora
Project Engineer at I.T Solutions India Pvt Ltd
In our company, we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well, and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end-users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. View full review »
Gamal Elsabbagh
IT Engineer at arkas egypt
Our primary use case for ManageEngine ServiceDesk Plus is to service our internal employees with in our company. We're continually optimizing this solution. View full review »
reviewer1460481
Quality Management at a financial services firm with 201-500 employees
We primarily use the solution for service request management. View full review »
reviewer983697
Quality Assurance Project Engeneer at a tech services company with 1,001-5,000 employees
Our primary use case is a ticket management tool for the end user in my company. View full review »
Mohsin Ghani
Account Manager at a tech services company with 201-500 employees
We have a toll free number for our company, customers call us and ask about their problem. We issue the ticket to the customer as well as our local internal team. Then after the team tickets the number and the particular client coded up. We resolve the issue and after the issue is resolved we close the ticket. This is our main mode of operation. When we go through the audit, the company requires that all of these tickets require the solution. That's why we use this application. Mainly for auditing purposes for this application. View full review »
reviewer1268541
IT Security Officer at a mining and metals company with 501-1,000 employees
This product is our helpdesk solution and we use it for call logging and management. View full review »
Altin Kona
Financial & IT Deputy Group Head at Banka Komb√ętare Tregtare
We use this solution for our help desk, and for change management. View full review »
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,301 professionals have used our research since 2012.