ManageEngine ServiceDesk Plus Primary Use Case

Bhavani Prasad Paragi
General Manager at Qwikcilver
Our primary use case for this product is providing technical support for our platform. This solution allows us to create the support tickets and forward them to different technical groups for resolution. View full review »
Deena Khattab
MIS Manager at a media company with 201-500 employees
We use the solution for asset management and for ticketing. We use it as a support solution. View full review »
Gamal Elsabbagh
IT Engineer at arkas egypt
Our primary use case for ManageEngine ServiceDesk Plus is to service our internal employees with in our company. We're continually optimizing this solution. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
397,408 professionals have used our research since 2012.
Mohsin Ghani
Account Manager at a tech services company with 201-500 employees
We have a toll free number for our company, customers call us and ask about their problem. We issue the ticket to the customer as well as our local internal team. Then after the team tickets the number and the particular client coded up. We resolve the issue and after the issue is resolved we close the ticket. This is our main mode of operation. When we go through the audit, the company requires that all of these tickets require the solution. That's why we use this application. Mainly for auditing purposes for this application. View full review »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
ServiceDesk Plus is good to support internal IT help desk systems, external customer support systems, and request management within the company. View full review »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
We install and implement ServiceDesk Plus for various industries, starting from common enterprises up to IT companies running data center services. They are happy to use SDP, even the standard version, with Service Catalog add-ons. View full review »
Altin Kona
Financial & IT Deputy Group Head with 1,001-5,000 employees
We use this solution for our help desk, and for change management. View full review »
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: January 2020.
397,408 professionals have used our research since 2012.