The product scales up effortlessly and you can easily add users.

The product is scalable. We can easily add new features and licenses to it.

ServiceDesk is scalable. We have about 200 users. 

The solution is scalable and we've never had any issues. The solution is mostly for medium-sized or enterprise-level companies. You can easily scale from 100 users to 1,000+ users. The licensing makes scaling easy. 

The scalability is rated a nine out of ten. 

The solution can be scaled.

Scalability depends on how you want to deploy it on-premise, on a small or large scale, because my experience is completely on-premises. It is very fast, you can copy-paste the entire application to another server, and the application starts working. It's very easy to increase RAM size or anything else. It's way easier than any other ITSM tool that I have used. I have used BMC Remedy and ServiceNow before. Based on that, ManageEngine ServiceDesk is a piece of cake.

We have 60 technicians working with this solution in our current company, and in my previous organization, we have more than 120 technicians.

We have plans to increase the usage of the solution in the current company.

I rate the solution a ten out of ten for scalability.

I haven't had any scalability issues.  

Currently, around ten users are evaluating it. It should meet the needs of around 2,500 users. From my point of view, it seems suitable for our needs.

The solution is scalable, we have around 30 licensed users.

The solution scales well. Even on-premises, it can scale; however, the cost would be a bit higher. It's easier to scale on the cloud. 

There were around 30 users using this solution in total. I would rate the scalability an eight out of ten. It is a scalable product.

The solution is scalable, and you can start from five users and expand to any amount of your choosing. I rate the scalability of the solution ten out of ten.

The solution is scalable. So far, we've scaled up to 500 users, and we plan to scale up even more over time. 

ManageEngine ServiceDesk Plus is a scalable solution, so my company was able to add more users and utilize its features.

The solution is scalable. It can adapt based on your business, on workflow.

In our company, across all the IT teams, and we're talking about a three-tier system with network and onsite support, we have almost 50 to 60 people.

We may scale another ManageEngine solution in the future.

ManageEngine ServiceDesk Plus is scalable. 

More than 100 users use the solution daily in our organization.

I rate the solution an eight out of ten for scalability.

ManageEngine ServiceDesk Plus is a scalable solution.

We have 200 users using the solution in the free edition.

It is scalable.

It's a scalable solution. It scales well with other software products, which is something that is very useful in the IT department.

I've used the product across multiple countries, several plants, and corporate offices for a Fortune 1000 company with no issues. I would say scalability is good.

ManageEngine ServiceDesk Plus is very scalable.

We have 40 users in our company.

The scalability of this solution is good.

The only thing I would change regarding the scalability would have to be the capacity. We need to use a different database to manage more than 1,000 employees.

We had no scalability issues as we grew with the tool from zero cases to reaching almost 1000 cases in a relatively short period time. Our experience with this product is good.

ManageEngine ServiceDesk Plus is scalable.

There have been no scalability issues.

Growing with the tool from zero cases to reach almost 1000 cases in a relatively short time, having no issues, reflects our good experience with this product.

The scalability is good.

We have approximately 200 to 500 users using this solution.

I think it could be more scalable.

It is a scalable solution. I rate the scalability a seven out of ten. 

The scalability is good and it upgrades easily. 

It is very scalable. We have added a lot of additional modules after getting it installed. It didn't take time to add these features. There was also no change in overall features. Therefore, it is scalable. We have added more licenses and users to it, and it is working as expected. I have 4,000 users and 250 technicians.

We are looking at options; whether to procure the new versions of ManageEngine or to look at other products like System Center Service Manager or ServiceNow and the rest. We haven't been able to scale to the newer versions. We've been using just the same version for so many years. 

We are now looking at testing and reviewing other products out there before we actually do the procurement.

Our workforce is more than five thousand (5000+).

As I said earlier, it is the vendor that manages the infrastructure and we are trying to change that. Going forward, the deployment as well as the infrastructure would be championed by our organization.

This is a product that will scale up to, a mid-sized organization. I would say one with less than around three or four thousand items, but not more than that.

In terms of the entire architecture, I find it not so robust. It starts misbehaving after approximately five or six hundred concurrent connections. In particular, it demands a huge amount of CPU usage, as well as the other resources.

If I need to scale up, I need to look at other products. This tool is good for small and medium-sized organizations. If I'm growing the customer bases that I have and if I want to link them to the contracts that we have with other service providers to measure SLAs and other things, this is not the tool for it.

We have rolled it out to about 300 people in our organization. About 100 people use it on a daily basis.

From an IT perspective, we have probably close to 50 people using it - regular help desk users.

It does have ongoing maintenance. Our database administrator is responsible for maintaining it.

It is being used on a daily basis, 24/7, you can't really increase the usage.

I can't speak to the scaling aspect of the solution. I've never tried to scale it.

We have about 50 users on the solution.

We have 20 to 25 technicians using this system. 

It is scalable, but sometimes there are performance issues.

Ours is a small setup with just three technicians, so scalability is not much of an issue.

It is scalable. It is just the license. You just have to apply the license, and you are ready to go.

We handle a lot of users, and it's still stable

No issues.

No issues encountered.

The solution has been scalable. If a company needs to expand it, it can do so easily.

We did not encounter any issues with scalability.