ManageEngine ServiceDesk Plus Pricing

CarlosPerez7 - PeerSpot reviewer
Director of IT at Health Choice Network, Inc.

I would rate the pricing ten out of ten. It's the best bang for your buck. When I compared it with a similar product, ManageEngine ServiceDesk Plus was $2,000 cheaper for seven agents and the same number of assets.

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CarlosPerez5 - PeerSpot reviewer
IT Director at Banyan Health Systems, Inc.

The platform has good pricing. I rate it a four or five.

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Sigal Svilim - PeerSpot reviewer
Chief Information Officer at Supergas

We pay for an annual license charged per technician, not end-user. If I remember correctly, it's $1,000 or $2,000 a year for seven technicians. 

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Buyer's Guide
ManageEngine ServiceDesk Plus
March 2024
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Ela Antonio - PeerSpot reviewer
Service Delivery Manager at MDS Call Solutions, Inc.

The pricing of the product is okay. We find it to be less expensive than ServiceNow. 

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Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees

The price is much better than other products so pricing is rated an eight out of ten. 

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Isaac Al Wahaibi - PeerSpot reviewer
Senior Application Support Specialist at Oman Data Park

The licensing is around $10,000 per year.

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Mohamed  Najeem - PeerSpot reviewer
System Administrator at HRA

The solution's price is not high. It's moderately priced, because of which it is a tool that anyone could easily choose. ManageEngine ServiceDesk Plus is a reasonably priced product.

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Sampath Gunawardena - PeerSpot reviewer
Head Of Customer Support at NCinga

Licensing costs are on the expensive side. We use the enterprise solution and pay around $700 per account. We're trying to keep costs down by putting only the L1 people onto the portal. The same goes for project management where we have a lot of challenges with the number of accounts ranging between 100-150. We have 60 users who need to work on the product day in and day out and we try to manage costs by having a limited number of accounts. Perhaps they could consider a licensing model for limited feature IDs, for example, where users only have access to specific features. The enterprise license includes the whole stack but not everybody needs everything. 

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NS
Head of Global IT Delivery at Acino Pharma AG

For 90 service agents and our need for a cloud solution with incident management and service request management, it annually costs around 12,000. If you need additional development or deployment support from the vendor, there might be an additional cost.

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EJ
Global Chief Information Officer/ Chief Technology Officer at Kidzania

The solution is reasonably priced. 

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SM
IT Officer at Burn Manufacturing

I would rate the pricing a six out of ten, with ten being expensive. It is above average. But it is neither cheap nor expensive.

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AC
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece

The solution is free for up to five users, making it a good starting point for many organizations, especially now that people are cash-strapped. The licensing costs for over 500 users start from $500 upwards, depending on their choice and if assets are attached to it. So an average license would be up to 10,000 per year for subscription on average. Subscription licensing includes technical support and all the features at no additional cost, and Perpetual licensing requires annual maintenance of about 15% of the initial cost.

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DK
MIS Manager at Misr Glass Manufacturing

We are on a yearly subscription and use the on-premises deployment model of the solution.

For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.

We don't pay any costs beyond the standard licensing fee. You might add on if you have more assets, for example, an operation number. They do have features where you might need to add extra fees above your standard cost.

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AT
AVP - ICT IT Operations at Maxicare Healthcare Corporation

ManageEngine ServiceDesk Plus has reasonable pricing because my colleagues mentioned that the solution is more cost-effective than the previous one the company used.

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Hussein Taha - PeerSpot reviewer
IT Enterprise System Administrator at Misr Technology Services

I can't speak to the exact cost of the solution. 

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Fredric Tarcelo - PeerSpot reviewer
Delivery Executive at Infopro Busineness Solutions Inc.

ManageEngine ServiceDesk Plus' pricing is reasonable. 

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AR
Vice President Delivery & Operations at Rezilyens

ManageEngine ServiceDesk Plus is much cheaper than many of its competitors. We pay about nine dollars per agent and one dollar per device. There are no hidden costs. 

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Mohamed Wanas - PeerSpot reviewer
NOC Service Desk Team Lead at MORO

The solution's pricing is good compared to other products.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

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ArunKumar1 - PeerSpot reviewer
IT Administrator at a healthcare company with 51-200 employees

I am using the free edition of ManageEngine ServiceDesk Plus. There are different versions available, such as professional. 

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LR
Systems Analyst at Bismarck

As compared to a lot of systems out there, it is more affordable.

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MK
It distribution manager at Megatrade

It is cheaper than the competitors.

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BM
Senior Manager, Customer Services and Operational Support at a tech services company with 201-500 employees

Pricing can always be improved and made more affordable.

I'm not involved in the pricing.

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it_user628692 - PeerSpot reviewer
Senior ICT Consultant

It is cost effective and well-balanced in benefits.

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SP
Manager IT at a energy/utilities company with 1,001-5,000 employees

ManageEngine ServiceDesk Plus' price is very reasonable. 

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SA
IT Director at DAR AL ARKAN

Do a cost-benefit analysis of the on-premise, perpetual license and subscription and finalize it.

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it_user685383 - PeerSpot reviewer
Senior ICT Consultant

It is cost effective and well balanced in terms of benefit.

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Yassin Hassan - PeerSpot reviewer
Senior Technical Support Engineer at a agriculture with 1,001-5,000 employees

The price of the solution is low. However, it still could be less expensive.

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NH
IT Manager at cmc

We use the cloud model, which is subscription-based, and each year, the subscription fees seem to go up, making it a more expensive solution.

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QV
Technical Consultant at FPT Telecom

It is not an expensive solution.

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AK
Global Service Delivery Manager at a computer software company with 10,001+ employees

Its price is very lucrative. It would be great if the price can come down, but overall, its price is great. It is half or maybe one-third of the price of other market leaders.

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BP
General Manager at Qwikcilver

The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc.

An annual maintenance contract is available for an extra cost. There are also consulting services available.  

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NG
Quality Assurance Project Engeneer at a tech services company with 1,001-5,000 employees

In terms of cost and pricing, I'm not the person who pays for the tool, and I don't know if the price for the tool is fair or unfair. I have no idea about that. But I'm aware that it's quite expensive.

The price could be reduced,

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MW
Quality Management at a financial services firm with 201-500 employees

There's a yearly cost that's based on the number of licenses and the modules that you've purchased. The pricing is a bit high.

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WA
ITSM Engineer at a tech services company with 11-50 employees

I'm not involved in the licensing of the solution. I have no idea how much the cost is. I couldn't say if it's reasonable or more on the expensive side.

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FM
IT Support Specialist at a transportation company with 201-500 employees

We have an annual license which we renew each year. 

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FC
Director at Daya Cipta Mandiri Solusi, PT

we implement the on premise servicedesk plus because it's affordable

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FC
Director at Daya Cipta Mandiri Solusi, PT

The prices are attractive. Customer can use a subscription if they do not have enough budget.

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it_user483660 - PeerSpot reviewer
National IT Support Head at a construction company with 11-50 employees

Pricing and licensing of this product are more convenient than other products.

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Buyer's Guide
ManageEngine ServiceDesk Plus
March 2024
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.