On a scale from one to ten where one is the worst and ten is the best, I would rate ManageEngine on the whole as a seven. You can not really beat the price. Once it is developed, it is reliable and it is scalable. It is everything you need it to be once it is developed. You have just got to develop it correctly and it is not easy to do.  

The advice that I would give to others looking into developing ManageEngine for themselves is either to educate yourself before you initiate taking on the solution or give yourself plenty of leeway time if you have to promise deadlines. In our experience, there were lots of surprises, and that is a part of the development you can depend on.  

Know what you were want to do with it. ManageEngine has two or three solutions similar to SupportCenter. Therefore you must know your workflows and what you want to achieve. That's the most important advice I would give to someone considering this solution. 

I would rate it an eight out of ten. An eight because there is always room for improvement. 

In the next release, I would like to see more templates so customers who don't have the money to go to a consultant can start utilizing it immediately. They should have more templates and more ready-made situations that can be deployed immediately.

I would rate ManageEngine SupportCenter Plus an eight out of ten. I would recommend this product very highly.

I would rate this solution an eight out of ten.