The reason why the mobile management component of ManageEngine is so cheap compared to its competitors is that you kind of need to have an expert on staff or pay ManageEngine to do it for you. That is where they make up their money. In the end, we are now kind of a mixed bag of different assets because ManageEngine was difficult to work with. Instead of feeling it out, our company has been expanding Microsoft 365 usage since COVID hit. Going toward 365 was one of those "easy button" solutions. It is a little bit extra money, but it gives us everything we need and we know it is enterprise-ready. That coupled with Microsoft's compliance center, or their blueprint center, basically everything is done for you. You just need somebody to walk through the steps depending on the direction you want to go. The Microsoft API has worked with everything. They make it easy for you and we love it.  

There is reporting built-in with the compliance center, too. Everything is automated. You just need somebody to develop it once and it just goes out to the right people. It is fantastic. I have been using Microsoft 365 for years before I was in this position. When you are dealing with small businesses, your job is to pretty much work yourself out of business via automation. That is what I did with Microsoft 365. In all the small businesses I serviced, I ended up putting in the Office 365 solution. Then we went from on-prem stuff to where we did not need it anymore and got everything on the cloud. Microsoft does everything for us.  

So we evaluated the advantages of ManageEngine and Microsoft for device management and made the decision that made the most sense for us to get up and running without a lot of trouble. We still use ManageEngine, we just do not see the point of using it for everything it is capable of.   

I evaluated Freshservice and I found ManageEngine to be better for customers who want a simpler interface.