ManageEngine SupportCenter Plus OverviewUNIXBusinessApplication

ManageEngine SupportCenter Plus is the #20 ranked solution in our list of top Help Desk Software. It is most often compared to ManageEngine ServiceDesk Plus: ManageEngine SupportCenter Plus vs ManageEngine ServiceDesk Plus

What is ManageEngine SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Buyer's Guide

Download the Help Desk Software Buyer's Guide including reviews and more. Updated: September 2021

ManageEngine SupportCenter Plus Customers

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

ManageEngine SupportCenter Plus Video

Pricing Advice

What users are saying about ManageEngine SupportCenter Plus pricing:
  • "ManageEngine products will always be the lowest cost in category as that is part of their business model."
  • "The licensing fees depend on different criteria, including options and sizing."

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IT Support Engineer at a tech services company with 201-500 employees
Real User
A product that is everything you need once it is developed but it is extremely difficult to work with

What is our primary use case?

We use ManageEngine for our help desk. I believe ManageEngine has the ability to do mobile management, but it is underdeveloped in that area. There is no GUI. We were a bit interested in the potential to go down that path later on. It was cheaper than other solutions and we would already be using ManageEngine for the help desk. It did not end up panning out for use as a mobile management solution. Configuring the product is a lot of work and we spent a lot of money on training our own people to get it done. Sometimes we would even hire contractors to make it work the way we wanted. We ended up… more »

Pros and Cons

  • "The product is very scalable and stable when used as a help desk once it is built out."
  • "The product is very difficult to use and configure and requires specialists."
  • "The business model for the company is to sell low and charge for customization, education or expertise."
  • "The tech support is terrible and that seems to be a part of their business plan."

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate ManageEngine on the whole as a seven. You can not really beat the price. Once it is developed, it is reliable and it is scalable. It is everything you need it to be once it is developed. You have just got to develop it correctly and it is not easy to do. The advice that I would give to others looking into developing ManageEngine for themselves is either to educate yourself before you initiate taking on the solution or give yourself plenty of leeway time if you have to promise deadlines. In our experience, there…
Alexia Christofi
Managing Director at CYSOFT
Real User
Top 20
They take care of all of their customers and are quick to implement any improvements

Pros and Cons

  • "The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
  • "They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

What other advice do I have?

Know what you were want to do with it. ManageEngine has two or three solutions similar to SupportCenter. Therefore you must know your workflows and what you want to achieve. That's the most important advice I would give to someone considering this solution. I would rate it an eight out of ten. An eight because there is always room for improvement. In the next release, I would like to see more templates so customers who don't have the money to go to a consultant can start utilizing it immediately. They should have more templates and more ready-made situations that can be deployed immediately.
Find out what your peers are saying about ManageEngine, ServiceNow, Atlassian and others in Help Desk Software. Updated: September 2021.
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Pre-Sales Engineer at a tech services company with 11-50 employees
Real User
ITIL compliant and records detailed billing-related information for tickets

What is our primary use case?

Our clients use this solution to implement their helpdesk and customer service.

Pros and Cons

  • "The most valuable features are the ITIL compliance and billing."
  • "There is no cloud-based version and it would be helpful if it were available."

What other advice do I have?

I would rate this solution an eight out of ten.
Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees
Real User
Has an easy configuration and useful reporting features

What is our primary use case?

We are currently using the 2014 version of the product. We use ManageEngine SupportCenter Plus to handle issues, incident management, and demand management.

What is most valuable?

We have found the reporting in this product to be very useful. Also, the configuration is very easy.

What needs improvement?

I would like to see some kind of project management or portfolio management in a future version.

For how long have I used the solution?

We have been using ManageEngine Support Center Plus for about five years.

What do I think about the stability of the solution?

ManageEngine SupportCenter Plus is a very stable product.

How are customer service and technical support?

Their technical support has been very helpful and is very good.

How was