When using it predominantly for a help desk solution, it seems like an absolutely fine product. We really put it to the test. In eight months, we probably have processed 80,000 tickets. We are killing it with volume. We use it for everything where we require a help desk solution. We have separate instances for a few different things. The IT ops instance spans several departments. So we have IT ops interaction as well as support for end-users. One thing we do not have is an issue with stability.  

It is stable but it's software, it's written by people and it's bound to have bugs. There's a support team there to deal with them.

ManageEngine SupportCenter Plus is a very stable product.

This is a very stable product.