ManageEngine SupportCenter Plus Valuable Features

reviewer1384470

IT Support Engineer at a tech services company with 201-500 employees

So far, we have only really been using it for a help desk. There are some other things that it can be used for but at this point, we have not deployed additional functionality. View full review »

Alexia Christofi

Managing Director at CYSOFT

The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like. They take care of each and every customer. View full review »

reviewer1145613

Pre-Sales Engineer at a tech services company with 11-50 employees

The most valuable features are the ITIL compliance and billing. You can record the hourly rate and how much time is spent on each ticket, along with the technician that worked on it. All of the ManageEngine products have mobile applications. View full review »

Download Free Report

Find out what your peers are saying about ManageEngine, ServiceNow, Ivanti and others in Help Desk Software. Updated: December 2020.

Download now

454,950 professionals have used our research since 2012.

reviewer1282941

Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees

We have found the reporting in this product to be very useful. Also, the configuration is very easy. View full review »

Download Free Report

Find out what your peers are saying about ManageEngine, ServiceNow, Ivanti and others in Help Desk Software. Updated: December 2020.

Download now

454,950 professionals have used our research since 2012.