McAfee Complete Data Protection Customer Service and Technical Support

Ilan Amir
Global IT Manager at a pharma/biotech company with 501-1,000 employees
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I was fine with this product. Intensity, the partner, implemented the product, and they were working with customer support of the product. Customer support is very good, because we didn't run into any issues that weren't resolved. The implementation ran very smoothly on Oracle Database. So I would evaluate support as very good. View full review »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very prompt. View full review »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly come across situations that require us to contact McAfee, because we've been trained to do the support ourselves. The support for McAfee is okay, but we do support for our clients in-house. If we come across a problem, we always look to their knowledge base first. McAfee has a big, vast knowledge base where you get answers without having to go through technical support most of the time. View full review »
Find out what your peers are saying about McAfee, Microsoft, Symantec and others in Endpoint Encryption. Updated: September 2019.
371,639 professionals have used our research since 2012.
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to help. In my opinion, they do not have a qualified support team. View full review »
Find out what your peers are saying about McAfee, Microsoft, Symantec and others in Endpoint Encryption. Updated: September 2019.
371,639 professionals have used our research since 2012.
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