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McAfee ePolicy Orchestrator OverviewUNIXBusinessApplication

McAfee ePolicy Orchestrator is the #5 ranked solution in our list of SOAR tools. It is most often compared to McAfee MVISION ePO: McAfee ePolicy Orchestrator vs McAfee MVISION ePO

What is McAfee ePolicy Orchestrator?
McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.

McAfee ePolicy Orchestrator is also known as McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator.

McAfee ePolicy Orchestrator Buyer's Guide

Download the McAfee ePolicy Orchestrator Buyer's Guide including reviews and more. Updated: October 2021

McAfee ePolicy Orchestrator Customers
Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
McAfee ePolicy Orchestrator Video

Archived McAfee ePolicy Orchestrator Reviews (more than two years old)

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Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
Reseller
A good interface that provides centralized control over our endpoints

Pros and Cons

  • "The most valuable features of this solution are the antivirus and the DLP."
  • "The Virtual Patching feature needs to be improved."

What is our primary use case?

We have been using this solution for almost seven years.

The primary use case for this solution is to protect our endpoints. We are using an on-premises deployment model.

How has it helped my organization?

This is a centralized solution, and we have very good control over the endpoints when using this product.

What is most valuable?

The most valuable features of this solution are the antivirus and the DLP.

The interface, dashboard, and reporting are all very good.

What needs improvement?

The Virtual Patching feature needs to be improved.

We would also like to have something in the cloud.

What do I think about the stability of the solution?

The stability of this solution is fine.

What do I think about the scalability of the solution?

This solution is very much scalable.

We have more than fifteen-hundred users. It is our only protection that we have for our endpoints, and we plan to increase its usage as we grow.

How are customer service and technical support?

I would rate technical support an eight out of ten.

They do help to resolve issues quickly, but sometimes the responses come back late.

Which solution did I use previously and why did I switch?

We were using Symantec prior to this solution, but we switched because of the cost.

How was the initial setup?

The initial setup of this solution is straightforward.

Our deployment took place within one week.

What about the implementation team?

Our reseller assisted us with the deployment.

What's my experience with pricing, setup cost, and licensing?

This solution is priced in the mid-range.

Which other solutions did I evaluate?

We evaluated Trend Micro before choosing this solution, but we selected this one because of pricing and features.

What other advice do I have?

This is a solution that I recommend and would suggest for others to use.

The biggest thing that I have learned from using this solution is that it is very easy to use.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JC
IT Security Consultant at ZOL Zimbabwe
Reseller
Configure and deploy everything from a single web-based interface

Pros and Cons

  • "I really like the auditing component because it really looks at exactly what has happened on the network."
  • "They have to do something to make the solution more resilient or recoverable from power failure events, which may include creating their own database."

What is our primary use case?

I have been working with McAfee ePolicy Orchestrator since 2005.

We are a service provider and system integrator, and this is one of the solutions that we provide for our clients. Most of the deployments we have done are on-premises.

What is most valuable?

The most valuable feature of this solution is the ability to configure and deploy everything from a single, web-based interface.

What needs improvement?

This solution ships with SQL Express, and we have issues related to database corruption in the event of power loss. Especially on this side of the world, we have a lot of power outages and most companies do not have backup power solutions. In most cases, when the power goes out, the database tends to corrupt a lot. For example, clients will be having trouble logging on because the login credentials are corrupt. They have to do something to make the solution more resilient or recoverable from power failure events, which may include creating their own database.

What do I think about the stability of the solution?

This is a stable solution to use. The only problem that I've noticed relates to updates, and it has only started recently. After getting an update, there are issues with connecting. It all comes down to how often the machines update their Windows OS. McAfee tends to have a problem with connectivity and stuff like that.

What do I think about the scalability of the solution?

In terms of scalability, McAfee is the best there is from all of the products that I've used. Why I say that is because you can manage a lot of products if you install the endpoint security pack. The is one of the products that has impressed me over the years. There is a version of the solution that actually allows you to manage certain versions of Symantec products. So, this is a good product, and when it comes to scalability, I think it's one of those products that you won't go wrong with.

We do have some larger corporate clients, but there are not many of them. Most of the client base in Zimbabwe is small to medium-sized business. The majority have less than two-hundred and fifty PCs on-site, which I consider being small or medium size. We also do support for hospitals, schools, universities, and even government.

How are customer service and technical support?

McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us, so in most cases, we have certifications for the different products that we support. This means that we hardly require support because we are well equipped when it comes to doing our job. If we do get something that we don't quite understand, McAfee has got a knowledge base that we usually refer to. This is helpful when it comes to some of the problems that we face.

How was the initial setup?

Over the years, I've noticed that the initial setup is very easy. It may be because I've worked with it for a long time, but the initial setup is easy, and even when it comes to doing the configuring for the projects, it is not complex.

Most of the setups that I have done are on-premises, where I have to set up the physical machine, and I haven't had any problems. It usually takes less than thirty minutes for everything to be set up and the deployment complete.

What about the implementation team?

We implement this solution for our clients.

What other advice do I have?

This is a solution I recommend very much. For anybody who is implementing this solution, I suggest that they read through the product manuals and documentation. I have noticed that it is an advantage to read through the manuals because people who do not, tend to miss things, and then blame the product for not working. I would say that McAfee is a good product, and over the years I have found it to be very stable and very effective when it comes to managing other products. We have all that we wanted to do with McAfee.

In the time that I have been using this solution, I've noticed that when I perform a setup on different platforms or different networks, I've gotten to learn new things because each and every network is different. When it comes to troubleshooting network issues, I have learned a lot, especially things related to cybersecurity.

This is a very good product, but they have a database issue. Having a McAfee-only solution, rather than having to bring in a Microsoft product, or one from another vendor would make this solution perfect.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,823 professionals have used our research since 2012.
RahulRaju
Security Specialist at Perth Airport
Real User
Can manage a very complex environment requiring fine tuning with a lot of exceptions

Pros and Cons

  • "If you set it up right, it can really manage a very complex environment which require fine tuning where there are a lot of exceptions. That's what it caters to. It can just do those specifics in those exceptional situations, which is good."
  • "While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service."

What is our primary use case?

It is an endpoint protection product. You use it to centrally manage security policies and push out configurations, then you manage the antivirus on endpoints.

We use the on-premise deployment model.

How has it helped my organization?

If you're talking about endpoint, you have virus detection, behavioral-based detection in advanced threat detection, and even have host-based firewall, etc. Each of these would be a separate product that would integrate into the endpoint solution. From a cost perspective that would scale pretty quickly, which is not cheap. Also, it creates management overhead. We have to administer and configure it separately with a separate lists of policies. This is where it gets a bit complex, but it gives us the power to do things very specific. 

What is most valuable?

Once you understand how to use it, it becomes easy to use.

For how long have I used the solution?

I have used the product for four years.

What do I think about the stability of the solution?

The product is solid. It's a bit of a beast. We've used it in a very large environment where we manage around 150,000 endpoints, and it is able to cope with the load. It helps that our architecture around it is pretty solid. So, it works like a charm. 

There have been some issues with bugs and things from a functionality perspective. However, there are issues with everything.

It will become stable. We have had very specific issues. I am not blaming the product, as it could be the way the product is configured. There have been bugs and utilization problems where it may not be compatible with a certain operating system. You might find that there are certain processes that are just chewing up a lot of memory. There are known issues and errors. Things that do exist. We have seen this things quite often. It's just a matter of McAfee releasing a hotfix or stable version, which then needs to be tested and deployed correctly. We've been seeing quite a few of these.

These are systems with developer workstations or developer system services and are highly resource heavy. So, the API always has an impact.

What do I think about the scalability of the solution?

It is scalable. We have 150,000 endpoints using an agent handler in between. The scalability does require us to do a lot of planning for things, like bandwidth. The problem is with the complexity. If one thing breaks, it can also impact a bunch of other things.

It serves a purpose. If you set it up right, it can really manage a very complex environment which require fine tuning where there are a lot of exceptions. That's what it caters to. It can just do those specifics in those exceptional situations, which is good.

How are customer service and technical support?

While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service.

Struggles like this impact the experience. If you have an issue, you want to get expedited within a certain amount of time. Sometimes, it just takes longer to get things done.

How was the initial setup?

It's easy to deploy. This does depend on the complexity of your environment, and it depends on how you set it up. You can make it as granular as you want. 

It is not something that's very easy to administer. You have to go for a course with training modules. Once you understand how to use it, it becomes easy. For a beginner, it's not that easy. It's a very complex system. If you know what you're doing, it becomes easy.

What's my experience with pricing, setup cost, and licensing?

You get what you pay for.

McAfee tries to package different things into different products, then sell them as different products with different licenses. They just split everything up into multiple things. That's just their sales pitch and how they do it.

What other advice do I have?

It does provide a lot of functionality. 

ePO Cloud takes away a lot of the management administration overhead. Though, I haven't tried this feature.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
ITCS user
Information Security Analyst at a tech services company
Real User
Central management helps keep our agents up to date and protected

Pros and Cons

  • "McAfee is helping us to clean all of the viruses from the machines, protecting our desktops from the latest threats."
  • "McAfee should improve in terms of customer support and assigning a knowledgeable TAM to customers."

What is our primary use case?

We use McAfee Antivirus in our organization, as it is one of the best antivirus solutions on the market.

We manage all of our endpoints centrally from the McAfee ePolicy Orchestrator console. We send signature updates and software updates to all of the agents that we are responsible for.

How has it helped my organization?

It is difficult to imagine the workstations without Antivirus protection. In this cyberworld, McAfee is the best software to protect our machines. Before we had antivirus protection installed, we saw daily infections in our organization. Now, McAfee is helping us to clean all of the viruses from the machines, protecting our desktops from the latest threats.

What is most valuable?

We use McAfee Threat Prevention and McAfee Adaptive Threat Prevention for protection against viruses. There is also exploit-prevention support. The McAfee Web Control module is one of the best solutions to protect users from online threats.

The features we use are:

  • DXL (Data Exchanger Layer)
  • Threat prevention
  • ATP (Adaptive Threat Protection)
  • Web Control
  • Firewall

What needs improvement?

McAfee should improve in terms of customer support and assigning a knowledgeable TAM to customers.

Threat detection capabilities should be increased for both viruses and other threats.

For how long have I used the solution?

Two years.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this, and we are happy with our choice.

What's my experience with pricing, setup cost, and licensing?

Compared to other Antivirus products, the cost of this solution is a bit high.

What other advice do I have?

In my opinion, this is the best product. Please go for it!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Amman Khan  Mohammed
Senior System Engineer at a tech services company with 201-500 employees
Real User
Protects us from USB-based hazards and enables read-only access to hard drives

Pros and Cons

  • "We implemented data transfer protection, which allows transfer in one direction only. Users can copy from the PC to the USB but not from the USB to the PC. That way, if someone is carrying a virus on a USB, it will not be transferred to the PC."
  • "It's a little bit complex to configure it, but when you start using it, it is much easier. There are many policies that you need to create, and in three or four places"

What is our primary use case?

With this solution we use ENS with DLP. DLP works in controlling data protection when transferring data from PC to USB, USB to PC. We also use it for read-only access for hard disks. In DLP we have many options which we can work with.

Currently, we are using it for the clipboard, where we cannot capture screenshots from the PC screen, as well as for USB locking/data transfer, and the hard disk protection.

How has it helped my organization?

It has secured our environment. We have over 200 machines.

What is most valuable?

It is protecting us from USB-based hazards like viruses. Previously it was only for blocking USBs. They have added more features, like network protection.

Originally, we were only using it as a security platform to block USBs and as an antivirus product. But in the last six or seven months, we've been trying to enhance things and use more of the features in it. In that time we implemented data transfer protection, which allows transfer in one direction only. Users can copy from the PC to the USB but not from the USB to the PC. That way, if someone is carrying a virus on a USB, it will not be transferred to the PC. 

We also implemented read-only access to the secondary drives, the D drive, C drive, and E drive.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

I have opened a few cases with technical support and their support is good. It depends on what type of contract you have with them. If you have an Enterprise Support contract, or a Platinum Support contract, they do provide very fast support solutions. If you have basic support, it will take one or two days.

How was the initial setup?

It's a little bit complex to configure it, but when you start using it, it is much easier. There are many policies that you need to create, and in three or four places. When you assign the policies then it starts working.

In terms of an implementation strategy, we need to get the requirements from the customer. It depends on their requirements. You have many options, many features. It depends on what you want to configure. If you're looking only for a particular part, only DLP for example, it depends what you need within that. But for DLP it will take about one day to finish.

What other advice do I have?

Do a PoC with competitors' endpoint protection products. But compared to what McAfee has, I don't think other products have as many options, as many features. If you want to protect data, DLP is a good option.

In terms of scalability, they're introducing more and new more features in ENS, Endpoint Security. If a ransomware attack happens, you can roll the encryption to its previous position. This is what they are implementing, according to their articles.

For maintenance of ePO, one guy is enough. If the server is ready, if the database and the platforms are ready, one guy can oversee the product. But you still need someone who is strong in SQL and someone who can install operating systems.

I have not compared this product to any other product. If I had then I could rate it properly. But, overall, it's good, it's not a bad product. I would rate it at nine out of ten. The product has everything I need.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Umor Siddique
System Engineer at Inbox Business Technologies
MSP
Enables us to monitor logs and report incidents

Pros and Cons

  • "Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They always reply and follow our queries on time."
  • "There are some issues relating to the automation of reports. That's why I wanted the DLP reports. There are some problems in this area. Sometimes it does not work even though all the configuration words are right. There are also some problems with automatic updates."

What is our primary use case?

I use McAfee as a solution to monitor our network log systems. I monitor logs and use it to be able to report incidents and get better internal vision. 

What is most valuable?

The DLP feature is great to have for our users.

What needs improvement?

There are some issues relating to the automation of reports. That's why I wanted the DLP reports. There are some problems in this area. Sometimes it does not work even though all the configuration words are right. There are also some problems with automatic updates.  

There have been some problems with monitoring the logs. It's not very user-friendly. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Stability is fine. I haven't had many issues with it.

What do I think about the scalability of the solution?

Scalability is fine. We have around 600 users. We required two or three staff for maintenance and monitoring. They're security analysts, and junior consultants.

How are customer service and technical support?

Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They always reply and follow our queries on time.

How was the initial setup?

The initial setup was not straightforward. It takes time to deploy and configure. 

What other advice do I have?

I have not had too many problems with this solution. It works fine. I really like the DLP feature. There are no database issues. 

I would rate it a nine out of ten because it gives IT clarity, it doesn't have database issues, and it hasn't crashed or given us problems in the two years we've been using it. It's a great tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
President - Systems Engineer at a manufacturing company with 51-200 employees
Real User
The biggest issue was false positives and performance degradation.​ My policies were easily accessible and managed during setup.​

What is most valuable?

It allows us to detect rogue devices, then to subsequently force policies on them to protect our system from them.

How has it helped my organization?

The only feature worth mentioning is the rogue devices detection. This helped the company manage new laptops joining the network.

What needs improvement?

I am not familiar with the newer versions, but the biggest issues we had with our version were false positives and performance degradation.

For how long have I used the solution?

I used it for four years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

We had no issues with the stability.

What do I think about the scalability of the solution?

We had no issues scaling it for our needs.

How are customer service and technical support?

Customer Service:

In my experience, the level of customer service is very good.

Technical Support:

Technical service is very good.

Which solution did I use previously and why did I switch?

I came into the company and started using McAfee ePolicy Orchestrator. The previous solution was F-Secure.

How was the initial setup?

I have managed the setup to new servers (kind of a migration). I will admit that it was very straightforward. My policies were easily accessible and managed.

What about the implementation team?

We implemented it with our in-house team.

What's my experience with pricing, setup cost, and licensing?

The replacement for McAfee was due to pricing. It is common in the antivirus space to have price wars, though.

What other advice do I have?

I am not familiar with the latest versions, but I am sure they have been improved. From a management point of view, ePO is one of the best solutions out there.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Manager of IT at a recruiting/HR firm with 51-200 employees
Vendor
Provides centralized virus signature and patch updates.

What is most valuable?

I like the following features:

  • Centralized virus signatures and patch updates.
  • Reports of signature update status.
  • HIP management and automatic product deployment.
  • Allows virus signatures and VirusScan Enterprise patch updates via McAfee agents installed on the user's PC.

Before this solution, I had to do the following:

  • Set up daily virus signatures and product updates on each PC in the office. These are the configurable parameters in the McAfee VirusScan Enterprise application.
  • Perform regular spot checks on some PCs to make sure the virus signatures are being updated. As the number of PCs increases, I needed to find a solution to handle this task.

With this solution, all I have to do is install the McAfee Agent on a PC. When the McAfee agent communicates with the ePO server, ePO checks if VirusScan Enterprise is installed on the PC.

If it is not installed, it will start the deployment, patch updates, and virus signature updates. The ePO server is configured to send me a report of virus signature versions and VirusScan Enterprise patch levels of all connected PCs by email on a daily basis. This saves me a lot of my time, as I don’t have to check this information on all PCs manually. I end up with a beautiful report to show my auditor about how the anti-virus software is implemented.

How has it helped my organization?

This solution reduced a lot of effort to check and confirm that all PCs are running the latest anti-virus signatures and patch levels. It also helps the IT admin to find the mapping between the logged-on user ID and the PC name which Windows AD doesn't provide.

What needs improvement?

I would like to see the solution provide a function to roll back patch deployment and alert the administrator about which system is not supported per patch level. It should retain all previous patches in the system to support legacy systems, including the latest patch that was checked in the system.

For how long have I used the solution?

We have been using this solution for over six years.

What do I think about the stability of the solution?

The system is quite stable and works as expected.

What do I think about the scalability of the solution?

There is no built-in or easy upgrade of the system. When I upgraded the system from a 32-bit version to a 64-bit version last year, I basically reinstalled the whole environment.

How was the initial setup?

The initial setup is very straightforward. The IT administrator can install and setup basic functions of the system without a user manual.

However, for some complicated functions like drive encryption, it is better to read the user manual before deployment.

What's my experience with pricing, setup cost, and licensing?

Make sure you understand the following:

  • The license terms and how they are applied to the user or device.
  • What products are covered.
  • The dates of the license period.
  • Whether or not the agreement will be automatically renewed with an increase in price.
  • Whether the price is different when running on a server or on other special devices.
  • The support SLA and if there are any additional charges if the problem is complicated. If you do this, you won’t be surprised when you call support.

What other advice do I have?

I would suggest the following:

  • Set up a test environment. Test all products you are going to deploy on all platforms you have before actual deployment.
  • The testing environment should be retained since new patches may impact some legacy systems.
  • Plan your implementation and application deployment. Write down all parameters you put into the system configuration. Link this with Windows AD for user authentication.
  • Prepare your SMTP server for an email setup alert.
  • If you are going to use it to manage McAfee VirusScan, make sure you set it with up-to-date virus signatures from McAfee, at least on a daily basis. This is not enabled by default.
  • Consult your IT vendor for best practices.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mikael Takeo
Security Professional with 501-1,000 employees
Consultant
Top 20Leaderboard
With it, I was able to make an MSS (Managed Security Service) solution.

What is most valuable?

  • Centralized management
  • The scalability
  • The report engine

How has it helped my organization?

I made an MSS (Managed Security Service) solution based on the ePO and McAfee Endpoint products.

This was before all the vendors made it themselves, and when I researched the major vendors, this was the best product for the project.

What needs improvement?

The fact that it uses MSSQL, and cannot be deployed on anything other than Windows, can be a problem. The system can get slow at times when you do big searches and reports.

For how long have I used the solution?

I've been using it since 2007.

What was my experience with deployment of the solution?

We had some issues with deployments as this product was not made to be set up as an MSSP solution but we had a lot of help from McAfee, and fixed them all.

What do I think about the stability of the solution?

The problems with stability as never in the ePO but in the Operative system (Microsoft Windows) and the database server (Microsoft SQL).

What do I think about the scalability of the solution?

The scalability is very good.

How are customer service and technical support?

Customer Service:

We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting the support we needed.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

F-Secure, but their product did not scale, and there are so many more endpoint products, that the ePO can handle than F-Secures Central management system.

How was the initial setup?

It was not the easiest projects I did, but with help from McAfee it was not that difficult.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

We were a managed service provider, so the licensing was not what most customers have. We report in what we use, and pay after.

Which other solutions did I evaluate?

We looked at several options.

What other advice do I have?

If you use any McAfee endpoint solutions in the enterprise you need to use the ePO, as there are no other options.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, vendor and consulting.
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company with 1,001-5,000 employees
Real User
Centralized security management software that allows management of various McAfee products on the client computers.

What is most valuable?

Easy interface, reliability, scalability, built-in reporting.

How has it helped my organization?

We integrate more and more client computers from different supported businesses across the globe into a single ePO environment managed by a single support team, thus reducing support staff and unifying security policies across organization providing the anti-malware protection to the endpoints (both to servers and to workstations).

What needs improvement?

a. Reporting: The pre-canned ePO queries can be improved

For how long have I used the solution?

We use different versions of McAfee ePO for the last 10 years (v. 2.5 through v. 4.6).

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated to McAfee Level 3 or to McAfee software developers.

Which solution did I use previously and why did I switch?

We used to use Computers Associates AAO software till 2003. The McAfee manageability and price was much better.

How was the initial setup?

Straightforward

What about the implementation team?

We invited the vendor team. I’d rate their level of expertise 4 out of 5.

What other advice do I have?

I like McAfee ePolicy Orchestrator software. It is great centralized security management software that allows management of various McAfee products on the client computers. McAfee ePO makes risk and compliance management in the organization simpler and more reliable.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Senior Manager of System Security with 5,001-10,000 employees
Vendor
Although it has the ability to auto create service tickets, it needs to expand to allow more products this ability.

What is most valuable?

Automatic workflow remediation

How has it helped my organization?

By setting up automatic workflows for specific tasks by the use of property tags there is less hands on intervention needed.

What needs improvement?

Although it has the ability to auto create service tickets, it needs to expand to allow more products this ability. It also seriously needs a better way to direct connect to remote users not located within the network.

For how long have I used the solution?

12 years

What was my experience with deployment of the solution?

Yes, someone who doesn’t understand their environment and the configuration needed cannot just turn everything on and let it go.

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No, we were able to scale this from a single location within the US of 100 endpoints to 5,000+ globally within a week with only 10% of the systems having a problem that needed to be addressed because of a specialized configuration.

How are customer service and technical support?

Customer Service: 8 out of 10Technical Support: 8 out of 10

Which solution did I use previously and why did I switch?

Kaspersky, the management console is very cumbersome and difficult to manage and doesn’t allow for the fine grained control of ePO.

How was the initial setup?

It’s straightforward until you get to some of the advanced components such as a DMZ and agent handler deployment.

What about the implementation team?

In-house, I personally did the implementation, configuration and management.

What was our ROI?

Saves a company 20 man hours a week. The true dollar value ROI is going to be based on the cost of the product for a particular company, since that can vary depending on the negotiated contract terms.

What's my experience with pricing, setup cost, and licensing?

This product will take 40 man hours for setup, configuration and deployment once the environment information is gathered.

Which other solutions did I evaluate?

Yes, Trend Micro

What other advice do I have?

There is no other product out there with the control and overall security components that can do what ePO can.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user3372
Senior Manager of IT at a government with 1,001-5,000 employees
Vendor
Thinking Outside of the Cloud: A Holistic and Strategic Approach to Enterprise Security
Cloud computing is one of the next significant stages in the Internet’s evolution, providing the means through which everything – from computing power to computing infrastructure, applications, business processes to personal collaboration – can be delivered to us as a service wherever and whenever we need. Whether it’s Software as a Service (SaaS), Infrastructure as a Service (IaaS) or Platform as a Service (PaaS), cloud computing has been with us long before the media had a catchy name for it. The landscape of a typical business no longer reflects ones that were operating several years ago. The advancements in communication, collaboration, information and/or currency exchange/processing and the speed in which they are done have truly created new opportunities to the modern enterprise…

Cloud computing is one of the next significant stages in the Internet’s evolution, providing the means through which everything – from computing power to computing infrastructure, applications, business processes to personal collaboration – can be delivered to us as a service wherever and whenever we need.

Whether it’s Software as a Service (SaaS), Infrastructure as a Service (IaaS) or Platform as a Service (PaaS), cloud computing has been with us long before the media had a catchy name for it.

The landscape of a typical business no longer reflects ones that were operating several years ago. The advancements in communication, collaboration, information and/or currency exchange/processing and the speed in which they are done have truly created new opportunities to the modern enterprise. But these benefits have unearthed many questions and challenges-especially to the overall security of an enterprise whose reach is no longer just the extent of their firewall.

I have dedicated the more than 15 years of my career managing DOD business technology risk in large and small organizations. I’ve served in a variety of roles across heavily regulated industries, successfully leading all aspects of IT security programs, including policy and procedure management, oversight and control, strategy, architecture, development, and training.

During this period one of the greatest challenges have been end-to-end enterprise security, primarily protecting sensitive information from unauthorized manipulation and disclosure by B2B and B2E who pose a substantial threat due to their knowledge and authorized access to corporate internal systems and data.

Training and education is a critical step towards the reduction of insider threats, but alone it’s simply not enough.

Once I understood the nature of the security threat within my organization’s enterprise, I was ready to minimize its effects. The primary objectives during containment activities were to mitigate personal risk to employees and customers then mitigate risk to the organization.

Fortunately, many years ago my organization adopted a top-down Host Based Security System (HBSS). This security baseline is a flexible, commercial-off-the-shelf (COTS)-based application. It monitors, detects, and counters against known cyber-threats to my organization’s Enterprise. At the heart of HBSS is McAfee’s ePolicy Orchestrator (ePO).

McAfee ePolicy Orchestrator (ePO) is widely acknowledged as the most advanced and scalable security management software in the industry. It has enabled me to connect industry-leading security solutions to my organization’s enterprise infrastructure to increase visibility, gain efficiencies, and strengthen protection.

Whether it’s securing the mobile workforce, the virtualized data center, complex applications, or the distributed enterprise, security has never been more challenging or important. McAfee ePolicy Orchestrator (ePO) Networks has allowed me to balance security with access to network resources, information sharing and remote connectivity.  Additionally its end-to-end security solutions has helped my team and I connect, protect and manage across the entire network infrastructure, from the endpoint device all the way to the data center, and allowed us to maintain total control.

Finally, enterprise security has been simplified by leveraging a holistic Information Assurance approach, McAfee ePO fills the gap that few enterprise and cloud assurance platform fills by bridging business and technology concerns that aligns IT-GRC and Enterprise GRC.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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