McAfee ESM Customer Service and Technical Support

Security7ac8
Security Product Manager at a financial services firm with 5,001-10,000 employees
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the vendor as well. If we have a problem with the partner, we can call McAfee. So overall, support is good. They should double check what they are doing with customers. I have had some trouble trying improve the use case. I was hoping that they help me with that, show me the way. View full review »
Cybersecon67
Cyber Security Consultant at a tech services company with 51-200 employees
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with respect to not being able to add new data sources was reported two weeks ago and it has not yet been resolved. I think that technical support can be improved in terms of providing quicker resolutions to problems. View full review »
Victor Alexandrescu
IT Consultant and Project Manager at a government with 1-10 employees
We have had issues where we had to contact technical support. While they answered ok, the timing may have been a little slow. View full review »
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AwaisAbbasi
Operations Manager at a aerospace/defense firm with 5,001-10,000 employees
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with foreign branches of technical support. The solution offers okay assistance. It's not a mature solution like Fortinet or Watchguard, but it's still providing okay service. I'd say the help we've received is largely mixed. It's been 50/50 in terms of resolving our issues. View full review »
itmanager1231232
IT Manager at a tech services company with 10,001+ employees
It has good technical support, which is available around the clock. You can call up anytime and get whatever you want. My queues are resolved. View full review »
Business8c2a
Business System Analyst at a consultancy with 5,001-10,000 employees
I have not used technical support for the product. View full review »
Find out what your peers are saying about McAfee, Splunk, IBM and others in Security Information and Event Management (SIEM). Updated: May 2020.
418,646 professionals have used our research since 2012.