MEGA HOPEX Customer Service and Technical Support

ITConsul616b
IT Consultant at a sports company with 501-1,000 employees
Technical support is very good. However, they are limited. They cannot support me further because we actually need their professional services, which I cannot access at this point. You need to pay for it. Sometimes, if I try to make some customization they inform me that it's actually a professional service and they redirect me to that community instead. The community website is not mature. It's okay, but it doesn't offer the help I need. If it is a small customization for a POC, they should still be able to help without charging the company. I understand that some customizations need professional services, but these customizations help you sustain your technology within the environment, and the company should want to help ensure the customer is satisfied with the tech. View full review »
Qualman456
Quality manager at a tech services company with 201-500 employees
I would rate this solution's technical support a six out of ten. View full review »
reviewer1101405
IT Consulting Manager at a tech services company with 11-50 employees
I work closely with the technical support team of MEGA HOPEX. If we can't get a solution for a client, we ask the technical team to give us some guidelines on how to resolve the problem. View full review »
Find out what your peers are saying about MEGA International, Sparx Systems, Planview and others in Architecture Management. Updated: January 2020.
397,717 professionals have used our research since 2012.
reviewer1108434
Application Mapping and Data Manager with 201-500 employees
If you have to contact technical support, you can email them in order to have a conversation. However, the answers they will provide are only those that can be found in the documentation. If you need help beyond that, you may have to speak with the designers of the solution and you will have to pay for the assistance. View full review »
Find out what your peers are saying about MEGA International, Sparx Systems, Planview and others in Architecture Management. Updated: January 2020.
397,717 professionals have used our research since 2012.