MEGA HOPEX Customer Service and Technical Support

IT Consultant at a sports company with 501-1,000 employees
Technical support is very good. However, they are limited. They cannot support me further because we actually need their professional services, which I cannot access at this point. You need to pay for it. Sometimes, if I try to make some customization they inform me that it's actually a professional service and they redirect me to that community instead. The community website is not mature. It's okay, but it doesn't offer the help I need. If it is a small customization for a POC, they should still be able to help without charging the company. I understand that some customizations need professional services, but these customizations help you sustain your technology within the environment, and the company should want to help ensure the customer is satisfied with the tech. View full review »
Quality manager at a tech services company with 201-500 employees
I would rate this solution's technical support a six out of ten. View full review »
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