MEGA HOPEX Room for Improvement

ITConsul616b
IT Consultant at -
The solution is really expensive. I sent this same feedback six months ago. I told them they have a lot of opportunities in the Middle East to fill the small and medium businesses niche, even using the cloud. But, the product is very, very costly. They do tend to push people to their professional services, instead of helping the customers with their problems. I understand this is their business. At the same time, however, they need to work on fact sheets or offer some program to help the customers who want to implement it themselves and to make it run properly in their environment. The company seems only interested in selling and not customer satisfaction. I'm not asking for anything for free, I'm just asking them to invest a bit in helping their customers implement their technology correctly. The documentation needs to be more clearly explained. The documentation gives the customers an indication that everything is available, but when they buy the module, they discover that the pieces that they are looking for are not available in the current module, or that they are available in a different module. Then, the user needs to buy a different module or use professional services even though they thought these items were included. It's confusing. View full review »
Qualman456
Quality manager at a tech services company with 201-500 employees
We use this solution for modeling and we do not have an application side to create forms and deploy applications. It would be helpful if we could use this solution to model an application and then deploy it. If would be better for us if there was a cloud version of this solution available. Continuous integration and DevOps is not yet handled by this solution. We would like to see integration with other products, such as being able to use our workflow with SharePoint and Microsoft Office. View full review »
reviewer1101405
IT Consulting Manager at a tech services company with 11-50 employees
The support service form MEGA is quite good, but it could be better regarding the EA system competition is getting tougher. I feel that there isn't enough time spent on conservation or knowledge sharing with the MEGA support team. The extensive knowledge sharing is needed, due to MEGA HOPEX has a comprehensive but also complex practical framework. I feels very often struggle to figure out the capabilities of MEGA HOPEX, especially how to maximize the utility of the system. View full review »
Find out what your peers are saying about MEGA International, Sparx Systems, Planview and others in Architecture Management. Updated: January 2020.
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reviewer1108434
Application Mapping and Data Manager with 201-500 employees
We don't have the entire suite of HOPEX. We just have some parts of it. There are more tools that are available that we don't have access to. Therefore, my experience is only on the components we have and HOPEX is much more rich in terms of offerings and features. Since I only use such a small portion of the solution, I'm not sure how useful my insights will be. The solution is a bit expensive. They could work to make it more competitive. You need the technical assistance of an editor. You can't do everything on your own. You have to pay for it as well, which is frustrating. They should allow users to handle their work without the need for an editor or extra costs. The user interface could be better. They should make it more user-friendly. It would be helpful if there was a bit of machine learning or even just a bit of memory on the solution. If the solution could learn from you or remember your preferences, it would be helpful as it would make the solution easier to use. View full review »
Maƫl LAVIE-DERANDE
Consultant at a consultancy with 1-10 employees
* Friendlier import/export to other modeling tools. * Better interaction with project portfolio management tools. View full review »
Carval Swaby
CTO / Chief Architect and Strategist with 51-200 employees
The tool usability is weak and it also has a high learning curve. View full review »
Find out what your peers are saying about MEGA International, Sparx Systems, Planview and others in Architecture Management. Updated: January 2020.
398,890 professionals have used our research since 2012.