We've dealt with technical support. We have someone in the UK that helps us. We have a US team, too, who works with us, however, they work as one team. They have a global team and we get support anytime we want in terms of troubleshooting, client issues, setup, very complex on-prem IT, OT problems, et cetera. They were able to help us out.

As a premium partner of Mendix, my company is constantly in touch with technical support, plus the Alliance team of Mendix. I am very well connected with the Mendix Alliance team. I find the technical support for Mendix very, very helpful and supportive. Whenever I reach out to the different Alliance people from any geography, I get prompt responses and I find the team very, very helpful.

That's very good. They have a lot of ambassadors. They really try to drive success.

The customer service and support are not bad. There is definitely room for improvement in response time. And they tend to escalate things quite a bit before acknowledging a problem. So, our experience has been a bit slow but not terrible.

My colleagues contacted the technical support for Mendix, not me, but I didn't receive any negative feedback from my colleagues, so the support is adequate.

The only technical support is from the documentation and website, no more. If a customer has difficulty figuring out how to use it, they can start with the documentation and learn how to use it, how to set it up, et cetera. They can learn to build an application with restricted functionality from the free version and go from there. 

Technical support is great. They are very helpful and responsive. 

We haven't yet had to reach out to technical support and therefore I can't speak to how responsive or knowledgeable they are at this time.

Six or seven months ago, I interacted with the technical support team, but since then, they haven't reached out to me. I tried to get in touch with them by asking some questions, and they mentioned that someone would contact me, but unfortunately, no one has reached out yet.

I have no experience with the technical support I cannot speak to how helpful they would be. 

At the moment, I can't communicate with technical support. It's expensive. I've never dealt with them directly.

There is a weakness in the support. That said, the community is good. You can post your question. You can get support from the community and the answers are quite effective.

They have an amazing academy. They have amazing content for self-learning. Maybe due to that, they don't have that much direct support. They instead seemed to have built a very amazing knowledge base where you can really develop your skills without any direct support and help. Most of our engineers could make the full cycle of e-learning without any class-based training. They also could acquire the certifications without any support. So, even without direct technical support on offer, they have a good online academy.

The solution doesn't offer technical support at all. There is a community around it, however, and it is quite robust. That's where we do most of our learning. 

I have not used the support from Mendix.

I've only worked on a small project and therefore haven't had the need to reach out with technical support. 

The product does have Mendix Academy and that can be used to troubleshoot a lot of general issues. 

The customer support for this solution is good. 

I would say they're good, but I've never encountered a software vendor with excellent support. 

The maintenance contract between the entity and Mendix provides for multiple levels of support, similar to the circumstances existing with ARIS. As mentioned, I rate Mendix as an eight out of ten, because there occasionally occur delays in its adherence to the SLA. However, the solution's tech support tries to be helpful and responsive and to do so in a comparable manner. 

For us, technical support was very good. Sometimes I hear that people have other experiences. however, for us, our experience was excellent. When we called or when we had a question, they helped.

The community is very good as well. If you go to their website, you will see that they have a community that can help answer questions. If you ask a question there, people will answer and help you. The support in that is great.

We use technical support, for example, if there is a performance question, usually in the design phase. In the run time, we are so experienced in Mendix, having such high internal quality centers on what we want the applications to do when we stick within the core of the capabilities of Mendix, that we never contact support about this. In general, we are very infrequently calling support, maybe four times a year. So, we have some contact with support, but it is never about urgent issues. The experience that I have with that support is good, and usually the support engineers know what they are doing. So, no complaints about it.

Because we are an experienced partner, they know that question that we ask are relevant questions. I guess if you are an inexperienced user, and don't know how to ask questions to them, it could be different. However, we know exactly who to talk to and what to ask. As an experienced user, the experience might be different.

I am satisfied with Mendix customer service and support. Although, sometimes, it takes a long time to respond.

The level of direct customer service and technical support is great when you are a paying customer or a Mendix partner, if you are not the support is limited to the forum which is mostly run by community members, however even Mendix personnel will answer your questions.

So I would say it is alright. They have improved it a lot the last couple of years, and they continue to improve as their user base grows.

Excellent. Mendix support is usually fast and very helpful. Next to that, also the user forum is very helpful.

7/10 - I haven't needed to ask them for much but the Mendix community which also includes some developers in Mendix help to solve issues in less than 24 hours which I was impressed with.

I would give the technical support a 10 out of 10 rating.

Generally support is friendly, helpful and professional. There are two channels of support, the Forum and the Support Portal.

The community is very active over the Forums and included the participation of the Core R&D team.

The support portal does have a few minor problems but when you make Mendix aware of this, they strive to accommodate the pain-points. In no way do these pain-points prevent Mendix from finding a temporary workable solution. For instance, if I am unable to log a bug for a client because of an account restriction, they would log bugs on my behalf. After that communication is followed up on properly and I'm pretty happy with the process, except that their support portal is in the Netherlands, so there is a slight time difference if you are working in the Americas.

At times when we hit a serious bug, Mendix has always been quick to respond and fix the issue. The user forums are active and Mendix staff is encouraged to provide answers. In general, quite good. Can always be better but in comparison to other large tech companies, they like to please and help.

We evaluated a number of tools that claimed to offer productivity platforms and model driven development. The success of Mendix is of course using it where it is strong. Mendix is not an BI or ETL tool and we rather use Mendix in collaboration with a number of tools like Blaze, Talend, YellowFin etc. Why Mendix? Its model driven approach is superior rather than a code generator as used by many other productivity platforms. This keeps you fast rather than being fast in the start of the project. A model driven approach makes it possible to focus on solving the problem at hand rather than tinkering with code that has to be maintained in three months.

Very good support if you have a problem.

Initially the support was very good and quick, but now it is taking more time and needs a few follow ups.

Technical support is quite okay, although as they expand they will probably have to increase their global support.

I would give technical support a rating of 9/10. Support is usually quite fast and bug fixes are quickly realized for paying customers.

The customer support is awesome. Of course they need to be able to reproduce the bug, but they are very helpful.

The best part of Mendix is the user forum. There you get answers in hours. Only in the rare case that no answer will be given you need to contact the support desk, but most of the time Mendix will answer the question in the forum. The developers are also there to provide knowledge. Even with the most difficult technological questions they will give their view on how to solve your problem.

8..5/10 - our modules were fairly complex with the most complex thing being our communication with SAP backend . We had a very good support from Mendix liaisons to counter challenges regarding the interfacing .

It's good.

It's good.

5/10

5/10

10/10

10/10

Enterprise level customer support, with strong user community

Good

We have tried to contact commercial support by phone and email but they never responded to any of our attempts. Their support is currently not good.