Meraki MS Switches Customer Service and Technical Support

Darren-Sinden
Solutions Specialist - Enterprise Networking & SD-WAN at a tech services company with 201-500 employees
I have not been in contact with Meraki support directly. I do know that there are lots of different ways to actually reach out to support people. Meraki now sells different levels of supports so that you can choose a level that will fit your needs. Obviously, as partners, I've got all the contact details. There is also the Make a Wish feature within the portal that we can use to ask for a special request. They seem to be switched on in terms of what they do and how they do it. All the technicians seem young and very knowledgeable in terms of their areas of expertise. View full review »
Alexander Ernst
IT Manager at IMP Bautest AG
I have been in touch with technical support. The support is of course in English because they are an English speaking company, but the support was all very clear to me. The resolution of our issue was easy and it took maybe about 30 minutes for issues I called about. With any problems or questions that we had, they were there to help and we had a fast resolution every time. So personally I am very happy with the support. View full review »
PieterGrootendorst
Technical Consultant at GMA
I have not had the reason to use customer services or technical support. View full review »
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
SYMONPHARES
Technical Manager at a tech services company with 1-10 employees
I am satisfied with the customer service and technical support. View full review »
Remigiusz Gorecki
Data Center Presales Engineer at Integrated Solutions
When I contacted technical support a long time ago, it was very good. The last time I spoke with them, something had changed at it was not as good. It was not bad, either. Meraki is a simple product, so many of the service actions are a product replacement. View full review »
reviewer1143678
Security & ICT Product Manager at a comms service provider with 201-500 employees
We've never had to contact Cisco's technical support. View full review »
reviewer1151457
Delivery Engineer at a tech services company with 11-50 employees
Overall, the solution's technical support has been helpful. They will stay with you for hours to help you sort out any issues and will help to review or check if the configurations are good. View full review »
reviewer1142103
Network Administrator at a leisure / travel company with 1,001-5,000 employees
The technical support is a good four out of five. Sometimes it takes some time for them to respond. Perhaps because of a backlog. But they always deal with the issues. View full review »
reviewer1222638
Head of IT at a tech services company with 201-500 employees
Technical support is very good. View full review »
Shan Anan
IT Manager at a wholesaler/distributor with 201-500 employees
I've had to contact technical support a few times and they have always been helpful. How long they take to respond depends on the time of the call. If I'm calling at off-office hours I can get answers quickly, but during actual office hours, there is a little bit of a delay. View full review »
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.