Their technical support is satisfactory. I would not say very satisfactory, but it's okay. We are only covered with the support license. 

They are good up to some extent, but because we have been using these devices or this product, sometimes, we know better than their support team. In fact, we had a problem related to active data integration with Meraki MX during the implementation, and the support team was unable to resolve it. We resolved it ourselves. We would expect better support from Meraki MX.

Meraki has the best customer support with very, very knowledgeable tech people. I've never had a Cisco Meraki tech who didn't know what he or she was talking about. That's not the case with other vendors. 

Cisco’s support is quite excellent.

Most of the time, the technical support works out. One in seven times, I will get a tech working the case where I close the ticket, then reopen it. Every once in a while, you are just going to run into someone who doesn't know what is going on or they don't have enough sense to escalate it. Both of those situations are concerning when we run into them. It doesn't happen too much with Meraki. Sometimes, it is a language issue or you get someone who is in the wrong mindset to fix your issue. If you have an extremely urgent issue, you don't want them to be like, "Hey, I don't know. I don't feel confident." Or, the person already said something, then is double guessing themselves. However, this is not the norm. 

We were looking at CDO for a while. I don't really know what happened there, but the talks stopped all of a sudden, which isn't uncommon for us with Cisco. We will be looking at a product, then they won't get back to us or I won't hear about it again.

The technical support is good. The turnaround time for the resolution of the issues has to be less. If something goes wrong, then we need direct help from Cisco. Without them, it takes a lot of time to rectify.

Generally, I don't hear any complaints about the support team. So, I think it's probably decent.

I have contacted Meraki's technical support. Compared to Citrix, Meraki's technical support is fast and flexible. Within ten to fifteen minutes, the support team acknowledges the issues.

The support from Meraki MX is good. It is easy to get in touch with technical support 24 hours a day, seven days a week. They are responsive and knowledgeable.

Technical support's pretty good.

The solution's technical support team is very good. Whenever we raise a TAC ticket, they generally come on live and take the case. We rarely use Cisco TAC because, as of now, we are able to implement it ourselves. So whenever required, we generally use the technical services of Cisco.

The technical support for Meraki MX is a ten out of ten for me.

Very rarely do I contact the technical support team of the solution. I usually contact the technical support team of the product when some update happens in the product. I faced some issues while updating the product once, after which I opened a ticket with the support team, and with their guidance and help, I could resolve the issue. The firewall was configured as active-active with high availability, so when one firewall was down, the other one was working fine. I haven't faced too much trouble with the product.

My experience with the support team was fine, and since most of the things are already available on forums, you can manage everything related to the tool by yourself.

I rate the technical support a nine out of ten.

They're quick, responsive, and easy to get ahold of. They're usually on the phone within minutes. 

Their Technical Assistance Center (TAC) is slow to answer. We called them two times. Their time of response was one hour and fifty minutes for one call, and it was one hour and seven minutes for the other call. Our experience was not good.

When we can get support, their attention is very good, but they haven't been able to find a resolution. The problem is still there.

We have had some experience working with Meraki MX's technical support team. Their response depends on the engineer's location. The support is good in some areas. For a few places, the Level 1 engineers don't have enough knowledge to deal with issues, and we have to get Level 2 or Level 3 support.

I am happy with the technical support for the solution. I rate the technical support a ten out of ten.

We have had no technical support problems that could not be resolved, between our Meraki rep and their tech support services. Being available 24 hours it's very nice to have that kind of service and support.

The technical support services are good.

I would rate technical support 10/10.

Technical support is very good and quick. We have had some incidents and best response on a couple of various issues. They are very efficient.

Tech support is California based today. Good in most cases, but they have no power in true design change requests. Some things they don't have in the interface are only viewable by Meraki.

Tech support is available from the dashboard. Meraki tech support staff have a lot more visibility into your network than you do, which is frustrating at times. I understand the approach is to keep the dashboard easier to understand. But this will frustrate more advanced users at times. The ability to run packet captures from the dashboard makes troubleshooting a lot easier.

The technical support people from Meraki are brilliant. When you call, you reach them quickly and it's like you are talking with second-line support. By comparison, with Sophos, it's not always like that. The people from Meraki really try.

Technical support is good. It's a firewall company for medium-to-small companies. It's a little bit expensive. In order to work with Meraki support, you have to buy permission.

Buying a contract for support is three years plus some money. Usually, one or two people is enough to monitor it.

Their technical support is very good.

Excellent.

They have very good technical support.

Have not contacted customer service/technical support yet.

It's brilliant, 10/10 - you can open case online, or call them and you will be talking directly to the tech, who has access to your environment.

10/10.

We are in the first line of support, so we use the support differently than traditional customers — they are good.

Cisco's technical support is good, they are very responsive.

Their technical support has been great. 

The technical support is very good. Anytime we ask about some issue that we cannot solve we send an email for Meraki and receive a reply in minutes. 

We usually buy it and we install it ourselves. So we don't need support.

Our experience with technical support was fine. We don't have any problems at all.

As of right now, I've never needed technical support. I've never had one issue with Meraki.

The technical support is quite good — very fast.

I usually contact technical support for advice. The technical support team is very good. We can send them an email or call them directly.

The solution's technical support is good. I would rate it 8/10.

Meraki support is really good.

They have very good technical support. Cisco Meraki's support is incredible.

It has good support services.