Metallic Pros and Cons
Systems Team Supervisor at State of Nevada
It is just about as flexible as you can get; simple. You can put it anywhere you want. You can put it on-prem or in your cloud. I could see where a team that's looking for more of a follow the bouncy ball type of solution might get a little confused. "Oh, no. What do you mean I might have to do it this way or I can't do it that way?" Sometimes, people just want to be told what to do. For an enterprise environment, like we are at NDOT, everything we do is not standard. It is not industry standard; it is not normal. We have all kinds of one-offs. We do need flexibility in the solutions that we get. I will say that Metallic has been extremely flexible in that sense, where we are able to follow the bouncy ball if we wanted to. Obviously, we didn't. We did it our way and Metallic, as a whole solution, provided that to us with no issues.View full review »
This solution gives me the full insight without having to use other products, metrics, or reporting tools.View full review »
It has significantly reduced the amount of manual work required to manage your backup operations. We're going from an on-prem to a non-on-prem, we're all doing nonsolutions. So we really can't compare it against anything else.
It's taken our backup from being a full-time job to being when you need it, set it up. Our users could be empowered to access their own data backups. Which means we can alleviate a lot of the administration from the backup administrator.View full review »
Quick backups and restores of data are the most valuable features. It is important that it is an easy solution to integrate with the SAML authentication of our tenant, so we can have our users log into the systems and do their own restores, if needed.View full review »
There's no impact on the endpoint. It runs in the background and it's something that you install and then forget about.
The compression and deduplication are great for optimizing bandwidth and speed. I don't have to worry about it or think about it, and, because it's a SaaS solution, I don't have to worry about the storage size.View full review »
In terms of the speed of backup, it operates seamlessly, so I'd rate it as excellent... with my daily use and workload, quite honestly I don't even notice when it backs up.View full review »
Integration with Active Directory and the Azure platform make it a complete solution.
It's very easy to set up the storage across all platforms. This allows us to be dynamic and change on-the-fly.View full review »
Systems Team Supervisor at State of Nevada
Getting my guys the right access has a learning curve. Sometimes, it is, "Oh, okay. I think I got it for you." Then, they say, "Oh, nope. I logged in but I can't see this." Then, it is, "Okay, hold on. Give me a second. Let me change that. Okay, it's this one." That learning curve has probably taken a little bit longer than some simpler things. So, Metallic has some granularity, and as a systems administrator, I appreciate that. At the same time, I also realize that I have to learn it.View full review »
I would like to see some of the code execute a little bit better when I add new licenses and assign licenses to users. I'd like to see that information update a little quicker.View full review »
The navigation of it needs improvement in terms of the UX. The product itself, it works as expected. It's all user experience and user interface improvements that could be made and it could be made a little more consumer-friendly.View full review »
For simpler environments, they have some templates for startups. Possibly for a smaller environment, they need to do more automatic configuration and selections of users who want to do backups. This is mainly for smaller environments. I would like them to have the same system fit for all environments: small and big environments. Currently, we have to do a lot of configuration of the layout, which takes time. This solution is appropriate for enterprise-level enterprise, but I would like it to be easier to use for SMB environments.View full review »
I would like to see more customizable reports. I have reports going right now, but the daily report, for example, shows something like 40 jobs that ran when there are just a few endpoints on there. I'd like to just know if the endpoint was successfully backed up, not how many times. More customizable reports would be nice to have.View full review »
The setup was a little bit difficult for a non-IT person like me. My OneDrive is protected by multifactor authentication, and to get the backup to begin behind that multifactor authentication took a little bit of almost customized support, even though I was following the instructions and the videos. That process could have been easier.View full review »
There is room for improvement in the Knowledge Base and error reporting. I would like to see best practices in the Knowledge Base, and have the ability to diagnose errors without contacting support.View full review »