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Metallic Room for Improvement

JD
Systems Team Supervisor at State of Nevada

Permissions can be tricky. There is granularity when trying to get people to write permissions to be able to view, backup, and restore. It is just hard to understand that granularity. I can't even 100% say that it is Commvault. I can say it is not super cut-and-dry right out of the gate. However, I would also say it is great because it is granular.

Getting my guys the right access has a learning curve. Sometimes, it is, "Oh, okay. I think I got it for you." Then, they say, "Oh, nope. I logged in but I can't see this." Then, it is, "Okay, hold on. Give me a second. Let me change that. Okay, it's this one." That learning curve has probably taken a little bit longer than some simpler things. So, Metallic has some granularity, and as a systems administrator, I appreciate that. At the same time, I also realize that I have to learn it.

Seven to eight months ago, the documentation needed improvement, but they have caught up on it now.

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System Administrator at a transportation company with 51-200 employees

I would like to see some of the code execute a little bit better when I add new licenses and assign licenses to users. I'd like to see that information update a little quicker. It would also be helpful to be able to run a report on licensing so that I have better visibility into how much licensing I'm using.

I really have no other complaints beyond that. And they were able to get me that information relatively quickly when I submitted a ticket.

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Manager, Technical Services & Support at Linamar

The navigation of it needs improvement in terms of the UX. The product itself, it works as expected. It's all user experience and user interface improvements that could be made and it could be made a little more consumer-friendly. Instead of having one person or a few people that know the system intimately, it gives us the ability for other people that don't have to know the system intimately be able to navigate it.

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Learn what your peers think about Metallic. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
553,954 professionals have used our research since 2012.
VP Technologies at MindU

For simpler environments, they have some templates for startups. Possibly for a smaller environment, they need to do more automatic configuration and selections of users who want to do backups. This is mainly for smaller environments. I would like them to have the same system fit for all environments: small and big environments. Currently, we have to do a lot of configuration of the layout, which takes time. This solution is appropriate for enterprise-level enterprise, but I would like it to be easier to use for SMB environments.

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Backup and Recovery Specialist at Parsons

Adding new users who are non-technical can be a little challenging. You can push the software out through SCCM and install it that way, and that works great, but it would be nice to have another option where somebody could download an executable and run it and it would work. It's a little challenging to get it on other systems. I work from home but I have to go and help them because sometimes they don't know. I might send them the authentication code and they'll try to install it... I'm still working out the details, trying to figure out where they went wrong, but I've had several users try to do it and it hasn't worked.

I would like to see more customizable reports. I have reports going right now, but the daily report, for example, shows something like 40 jobs that ran when there are just a few endpoints on there. I'd like to just know if the endpoint was successfully backed up, not how many times. More customizable reports would be nice to have.

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Network Engineer at Rosnet

There is room for improvement in the Knowledge Base and error reporting. I would like to see best practices in the Knowledge Base, and have the ability to diagnose errors without contacting support.

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Learn what your peers think about Metallic. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
553,954 professionals have used our research since 2012.