I haven't yet had to use it for AppPulse. We have ArcSight OMi, in our environment and we have it all under one support contract, but we really haven't had to call for AppPulse.

So far, it's been fine. My good experiences around the support is the fact that they help me consolidate all my SA ID's. So I had a lot of multiple SA ID's, they consolidated it into one, so I can start to have just this ease of interaction there, so I've been very happy with that part of it.

Technical support was good for the installation and for the support of the initial support of the software. This stage is quite simple, smart, and easy to use.

Of course, there are elements that are a little bit more complex for us to understand the functionality of the solution. Afterwards, when you are looking at the different layers, such as consumption of the battery, or about user experience and so on, it is quite intuitive.

It's great.

Great – technical support was especially great.

We got a fast response and reaction time.

Once we narrowed down the stability problem, we were able to fix it in the next version. We got a fast response and reaction time. They fixed the problem, and it has never happened again.

7/10 - As part of the HP Start-up Program, we have access to all the support we need. We’ve used them and found them effective. Every time I’ve had a question, they have been great at answering, but when my developers ask more technical questions, I can see that they didn’t have all the answers they were looking for.

We are the first step of the technical support for our customers. We escalate all the tickets and we don't have problems.

We work directly with HP R&D, which makes it much more comfortable and responsive.

They immediately helped us with every ticket we opened. They’re very strong.

The support that we get from HP is tremendous compared to other HP support – lots of good people that can give answers. It’s a 10/10.

Technical support is great – 10/10.

I would say on a scale of one to five, it's three and a half. I think the product was premature. The time to providing solutions should be faster, and they need to have local presence. The time difference and everything was an issue.

I worked with HPE in hardware when defining the Cloud. I have worked with HPE the organization when it started. We have been seeing, back in Mexico, the whole enterprise reduced a little bit. But we have much support from them as we are one of their best partners in Mexico, we have the platinum level with HPE. Now, we are expecting the same thing with Micro Focus

It's good. People respond quickly and make it easy to understand.

We haven't faced any issues.