Micro Focus Asset Manager [EOL] Room for Improvement

BB
Software Asset Manager Lead at Boeing at a transportation company with 10,001+ employees

There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas.

It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.

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TD
Director, ITSM at a computer software company with 10,001+ employees

This product has been improved. Previously it was a bit outdated, for example, the Windows application has to be connected to the database, but now they're doing a lot to allow people to do some synching from the browser. It's still not very convenient, but this is probably because of the fact that we're behind a few versions from the latest releases. Our own experience may not be so relevant compared to the latest reviews if you compare with people using the latest version, but not all things could be done with the help of browsers.

The usability of this product is still out-of-date and could be improved. The interface could be improved.

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it_user671349 - PeerSpot reviewer
Head and Vice President at a financial services firm with 5,001-10,000 employees

The first problem with asset manager is that it is very, very, very old software, so it's actually history and right now it's outdated on any account.

The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated.

This has been noted by the product management team and right now they are already working on completing a revamp from scratch of the asset manager and we're really looking forward to that. This new one will solve a lot of problems when it arrives because it will be supported on the server side, it will be a modern user interface, it will be faster, it will be more efficient.

Also, we hope it will do the main tasks of asset manager better because we are actually involved in communications already, and we're really looking forward to providing them with our expertise collected during the project.

If they fulfill their roadmap aspirations then the solution will be much, much better.

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Buyer's Guide
IT Asset Management
March 2024
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it_user567639 - PeerSpot reviewer
Technical Consultant at a comms service provider with 1,001-5,000 employees

Technical support is certainly an area with room for improvement.

I participate in the customer advisory council for the product. We had a meeting at a recent conference. We get to see the roadmap and discuss what we want to see in it. They're really good sessions. I really advocate them carrying on. My prognosis is good. It's balanced, so there's some good and there's some room for improvement as well.

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Buyer's Guide
IT Asset Management
March 2024
Find out what your peers are saying about OpenText, ServiceNow, Flexera and others in IT Asset Management. Updated: March 2024.
765,386 professionals have used our research since 2012.