OpenText Business Process Monitoring Room for Improvement

WJ
Sr Information Technology Manager at a manufacturing company with 10,001+ employees

The product has been discontinued. 

The solution should offer better integration with other tools from a service management perspective. If you could better combine it with your infrastructure it would give you a better understanding of what's going on. That would be a benefit for us.

View full review »
KM
Presales Manager at a tech services company with 51-200 employees

In terms of improvement, the roadmaps are not clear with Micro Focus. They should release a frequent upgrade path and roadmap that will create a clear reason for customers to identify issues. 

View full review »
it_user2442 - PeerSpot reviewer
Senior Manager of Operations at a comms service provider with 1,001-5,000 employees
Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product. Sometimes takes longer than needed with time to resolution of product issues. View full review »
Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
Find out what your peers are saying about OpenText, AppDynamics, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user795807 - PeerSpot reviewer
Director, Integration Services with 11-50 employees

Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less.

View full review »
Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
Find out what your peers are saying about OpenText, AppDynamics, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
765,234 professionals have used our research since 2012.