OpenText Business Process Monitoring Room for Improvement
WJ
reviewer1483356
Sr Information Technology Manager at a manufacturing company with 10,001+ employees
The product has been discontinued.
The solution should offer better integration with other tools from a service management perspective. If you could better combine it with your infrastructure it would give you a better understanding of what's going on. That would be a benefit for us.
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Kalyan Maddula
Presales Manager at a tech services company with 51-200 employees
In terms of improvement, the roadmaps are not clear with Micro Focus. They should release a frequent upgrade path and roadmap that will create a clear reason for customers to identify issues.
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Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product. Sometimes takes longer than needed with time to resolution of product issues.
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Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
Find out what your peers are saying about OpenText, AppDynamics, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
765,234 professionals have used our research since 2012.
Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less.
View full review »Buyer's Guide
Application Performance Monitoring (APM) and Observability
March 2024
Find out what your peers are saying about OpenText, AppDynamics, Dynatrace and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
765,234 professionals have used our research since 2012.