Micro Focus Cloud Service Automation Overview

What is Micro Focus Cloud Service Automation?

Micro Focus Cloud Service Automation (CSA) provides open, heterogeneous, extensible enterprise-grade cloud service lifecycle management to design and orchestrate full stack services. CSA embraces existing automation assets with an enhanced orchestration engine, which provides IT with an informed, transparent delivery of secure compliant services for the hybrid cloud.

Micro Focus Cloud Service Automation is also known as Cloud Service Automation Manager, HPE Cloud Service Automation.

Buyer's Guide

Download the Cloud Management Buyer's Guide including reviews and more. Updated: May 2021

Micro Focus Cloud Service Automation Customers

China Merchants Bank, Osiatis

Micro Focus Cloud Service Automation Video

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ITCS user
Technology Consultant at Micro Focus
Consultant
We can integrate multiple tools together.

What is most valuable?

These products let us integrate multiple tools together. They help to automate the processes, by cutting down time/effort through the modules and reusable contents.

How has it helped my organization?

They have helped us to increase revenue through quicker delivery of services.

What needs improvement?

Each product has its own minor glitches that the R&D team is constantly working on.

What do I think about the stability of the solution?

Stability issues were encountered very rarely.

What do I think about the scalability of the solution?

So far, there were no scalability issues.

How is customer service and technical support?

I would give the technical support a rating of 9 on a scale of 10.

How was the initial setup?

The setup was very…
TR
CTO for Microsoft & Infrastructure Platforms at Amey
Real User
Scalability it the most valuable feature to us.

What other advice do I have?

We actually put someone that I used to work with in contact with my account people and basically says, "It's there, it works really well, but you've still got to put a lot of effort in yourselves." So, if anybody tries to sell you a solution that says, "Don't worry, we do everything." Don't believe them. It's not true. But, Cloud Service Automation met all our needs. The only cautious thing now is, I want to see more innovation going forward, because the world is changing and we don't see that rate of change in HPE. We're worried about what's happening with HPE and CSC and the merge. Hopefully…
Find out what your peers are saying about Micro Focus, VMware, Red Hat and others in Cloud Management. Updated: May 2021.
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it_user491517
IT Admin at a tech company with 10,001+ employees
Vendor
The product supports multiple ‘providers’ which can be both HPE or non-HPE products.

What other advice do I have?

You need to understand the current process and then figure out how to automate it. Some processes may have to change, but it is better to build on what you have if you want the result to gain acceptance. Not all of the supplied content will work the way you want/need it to. It will take longer to implement than you think. People will fear you are trying to eliminate their job, when in reality you are just trying to automate the mundane tasks they perform so that they can focus on more complex issues. To overcome some of this, you will need an executive sponsor.
it_user471432
IT Services - Corporate Manager at a tech company with 1,001-5,000 employees
Vendor
We use it to offer our infrastructure as a service to our customers.

What other advice do I have?

I haven't found very user friendly things, some are a little tricky. So when I know it better it might be easier. Right now I would give it a 9. But, as I said, we've just been working with it for 3 months.