Micro Focus Cloud Service Automation Archived Reviews (More than two years old)

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Consultant
Technology Consultant at Micro Focus
Jun 07 2017

What do you think of Micro Focus Cloud Service Automation?

What is most valuable?

These products let us integrate multiple tools together. They help to automate the processes, by cutting down time/effort through the modules and reusable contents.

How has it helped my organization?

They have helped us to increase revenue through quicker delivery of services.

What needs improvement?

Each product has its own minor glitches that the R&D team is constantly working on.

What do I think about the stability of the solution?

Stability issues were encountered very rarely.

What do I think about the scalability of the solution?

So far, there were no scalability issues.

How is customer service and technical support?

I would give the technical support a rating of 9 on a scale of 10.

How was the initial setup?

The setup was very…
Tony Rigby
Real User
Head of IT Infrastructure at Amey
Dec 24 2016

What is most valuable?

Scalability it the most valuable feature to us. The ability to just speak to our account people and say, "We need another six servers, we need more storage." It's that scalability that allows us to… more»

How has it helped my organization?

The way we function now, is we actually look at the business we do with our customers. We don't worry so much about the IT now. We just know that if we need another six petabytes, or whatever, we can… more»

What needs improvement?

I’d like to see better monitoring visibility. We have to rely on HPE Technical Services to tell us when those challenges and problems occur. As a customer we can't see ourselves where the problem is… more»

Which solution did I use previously and why did I switch?

We use to be all on-premises and it wasn’t good. Now we've gone for a hybrid approach, which is both on-premises and in the cloud. We signed a ten-year deal with HPE. It's that longevity, knowing that… more»

What other advice do I have?

We actually put someone that I used to work with in contact with my account people and basically says, "It's there, it works really well, but you've still got to put a lot of effort in yourselves."… more»

Which other solutions did I evaluate?

We also looked at IBM and CSC. But, at the end of the day, we were looking for a true technical solution and HPE came head-and-shoulders above other people.
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Vendor
IT Admin at a tech company with 10,001+ employees
Aug 31 2016

What is most valuable?

The ability to “tie the pieces together”. The product supports multiple ‘providers’ which can be both HPE or non-HPE products. This is crucial in a heterogeneous environment composed of many different pieces, commercial and in-house… more»

How has it helped my organization?

It gives us the ability to accelerate computing environment provisioning while improving consistency across environments.

What needs improvement?

More flexibility on the subscriber options, such as: 1) The ability to access properties outside of an option set 2) Being able to validate a simple string input field with a JSP, rather than the limited patterns or regular expression… more»

Which solution did I use previously and why did I switch?

We did some research into competing products, but have only used CSA.

What other advice do I have?

You need to understand the current process and then figure out how to automate it. Some processes may have to change, but it is better to build on what you have if you want the result to gain acceptance. Not all of the supplied content will… more»
Vendor
IT Services - Corporate Manager at a tech company with 1,001-5,000 employees
Jul 01 2016

What is most valuable?

We've just started to offer our customers infrastructure as a service. So beginning this year we purchased from HPE the Cloud Service Automation solution. We're creating a pool of resources that we're starting to configure. Our engineers are training in the second quarter of the year in the… more»

How has it helped my organization?

As one end customer told me a few days ago, infrastructure as a service has been a dream for many customers, they don't have to take into account or care about about infrastructure or buying servers or purchasing things that in 6 or 7 months or a year might be obsolete or so. What they want is… more»

What needs improvement?

I'm just learning the platform. It's too soon for me to wish for something. We're just learning. We're in the training stage, so I'm not prepared to say what I like or don't, I'm just studying right now with my engineers and our company is just getting to know the tool.

What other advice do I have?

I haven't found very user friendly things, some are a little tricky. So when I know it better it might be easier. Right now I would give it a 9. But, as I said, we've just been working with it for 3 months.

What is Micro Focus Cloud Service Automation?

Micro Focus Cloud Service Automation (CSA) provides open, heterogeneous, extensible enterprise-grade cloud service lifecycle management to design and orchestrate full stack services. CSA embraces existing automation assets with an enhanced orchestration engine, which provides IT with an informed, transparent delivery of secure compliant services for the hybrid cloud.

Also known as
Cloud Service Automation Manager, HPE Cloud Service Automation
Micro Focus Cloud Service Automation customers

China Merchants Bank, Osiatis

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