The product's deployment requires a consultant. 

A vendor team implemented it. I rate them a 10; they were extremely knowledgeable.

Our organisation employed a Records Manager technician to help in the design and configuration of the system. Over time, we have had upgrades to the system and engaged project staff to assist. This did have its pitfalls, however, in that the technical people were system-focused without a holistic understanding of what the Information Management specialists need to be able to perform their role.

On top of this, the technical team was a part of Information Management. As a result, they were defining the business requirements (without fully understanding them) and implementing them. Since then, the technical team have been moved into a different part of the organisation, which allows us more scope to define what the system needs to do and test it thoroughly prior to upgrades being performed.

We used a vendor team for implementation. They seemed reasonably well versed in the system, although there were a couple of misconfigurations that caused downstream issues. 

Some implementations were in-house and others were through vendor engagement.

My primary role is actually to implement this solution and, as consultants, I would suggest using vendor/partners.

The implementation is handled by the partners.

We did everything on our own.

There are around five people responsible for deployment and maintenance.