The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs. You will have to pay more when you need to add more users. The annual AMC charges amount to 20 percent of the licensing costs. 

I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive.

The solution is costly in terms of maintenance.

I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area.

Try and do a deal. The prices may seem fixed, but are not really, and if you can get hold of an account manager and say “this price or nothing”, then you might be able to strike a deal, especially if you offer to pay maintenance as if you bought it for the full price.

Research and understand pricing and licensing, especially the consulting services needed to implement the software.

Ensure you have enough licenses for all your users. Invest in more intuitive search modules if available/required.

We have not had any issues with the pricing and licensing of this product.

It is expensive, especially the CM versions. But if you need it, you pay for it.

Make sure this is really a product you are going to use fully. Otherwise, you are paying for a lot for a product that won’t get utilized.

The licensing model changed from the original model when we purchased the product. Initially, there was one license type (expensive) and you controlled what the user could do through the user security configuration. The new model breaks the licenses into multiple types, from Admin (full access) down to Read Only. Each successive level has functional areas they are prescribed from using. You will need to map those functions against your internal planned security wants to ensure you are buying the correct license type. For us, other than a handful of Read Only licenses, all new purchases tend to be at least the Records Manager level, as (for us) the lower license type are missing key capabilities.

I would prefer not to address the frequency of our licensing requirements. 

The fees incurred are for the licensing and maintenance.

Pricing is competitive.