Micro Focus Content Manager Archived Reviews (More than two years old)

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Vendor
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
Jun 18 2017

What is most valuable?

All features are important for a complete solution since any solution will need to cater to drive the transformation from the reliance on paper-based processes to digitized solutions, as per the following: * Inbound processing – capturing… more »

How has it helped my organization?

Many organizations are facing the same problems with their operating environment and scope of responsibilities. Due to the fact that collaboration with external stakeholders has grown in scale and complexity, keeping track of important… more »

What needs improvement?

Perhaps: * Cloud computing could be added. * The ability to substantiate adherence to Australian security standards. * Better ways in managing extraction of metadata. In the case of SharePoint you rely on user selection but vendors should… more »

Which solution did I use previously and why did I switch?

We have used many that do not deliver what they say so we chose the above because they deliver the goods. However, licensing is always an issue.

What other advice do I have?

Be very clear with functional and non-functional requirements. Set forth minimum mandatory baseline business requirements in order to meet overall EDRMS objectives, aligned with the Principles and Functional Requirements for Records in… more »
Vendor
Deputy City Clerk at a government with 501-1,000 employees
Mar 14 2017

What is most valuable?

Records management tracking and workflows.

How has it helped my organization?

* Eliminated the need for paper records. * Increased compliance with our internal approval processes. * Helped us with grant, contract approval, and retention. * The workflow routes the contract/grant… more »

What needs improvement?

* Having a workflow tool that is a little bit smarter. This means being able to leverage the metadata entered about a record in order to make workflow decisions. * Having a workflow template designer… more »

What's my experience with pricing, setup cost, and licensing?

Make sure this is really a product you are going to use fully. Otherwise, you are paying for a lot for a product that won’t get utilized.

What other advice do I have?

You can’t pre-plan enough on how you want to organize the records. The more planning you put into the implementation, the more you will get from the product. Don’t discount the amount of hand-holding… more »

Which other solutions did I evaluate?

We evaluated EMC and OpenText.
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Vendor
Manager, Records Information Management at a hospitality company with 10,001+ employees
Mar 07 2017

What is most valuable?

The product offers many features and functionality. A few of my favorites include: * Integration with Microsoft Office (Word, Excel, Outlook), allowing for streamlined archive of business documents. * Retention Schedule allows us to… more »

How has it helped my organization?

One of our prior products required all records to pass through our Records team to be added to the repository. Thanks to the Microsoft integration, our users are empowered to check their records in as they are created, saving both time and… more »

What needs improvement?

We have not yet utilized the web version, as we encountered a few issues during testing.

Which solution did I use previously and why did I switch?

We actually had two systems in-house for many years. We consolidated down to one.

What other advice do I have?

We are very pleased with HPE Records Manager.
Scott Brown
Real User
Records Manager at a sports company with 51-200 employees
Mar 05 2017

What is most valuable?

Drag and drop: With users having dual screens nowadays, this functionality is used a lot by staff and is also a good way to show people who are new to TRIM (HPE Content… more »

How has it helped my organization?

Simple workflows (actions/procedures) such as “Review” and “Approve” are better than multiple copies in various iterations existing within emails. The “Actions” also… more »

What needs improvement?

There is no integration with social media. Functionality gets removed as new versions are released. The full client has had no new functionality since HPE bought it in… more »

What's my experience with pricing, setup cost, and licensing?

Try and do a deal. The prices may seem fixed, but are not really, and if you can get hold of an account manager and say “this price or nothing”, then you might be able to… more »

Which solution did I use previously and why did I switch?

We did not have a previous solution.

What other advice do I have?

Know what you are doing from an information management (IM) perspective. The IT side of it is easy. If you get the IM components wrong, or not optimised, then you usually… more »

Which other solutions did I evaluate?

We did not evaluate alternatives.
Vendor
Records Management Consultant at a government with 501-1,000 employees
Mar 02 2017

What is most valuable?

The product is valuable generally due to its wide use and acceptance in the public sector in my region. The skills and knowledge are transferable. Many associated products… more »

How has it helped my organization?

Some of the tools are useful for sharing information; however, organizational culture inhibits records management compliance and TRIM acceptance, in general, is low.

What needs improvement?

It has extensive configuration restrictions for administrators and file extension limitations. Clunky in look and feel.

What's my experience with pricing, setup cost, and licensing?

Pricing is competitive.

Which solution did I use previously and why did I switch?

Our previous solution was outdated and non-compliant.

What other advice do I have?

There are serious considerations of compliance for the product role. HPE TRIM has limitations beyond a document repository.

Which other solutions did I evaluate?

We did not evaluate alternatives.
Vendor
Application Specialist at a government with 501-1,000 employees
Mar 02 2017

What is most valuable?

HPE Content Manager is a complex product with a great deal of functionality for managing paper and electronic records on a very large scale. The security model is… more »

How has it helped my organization?

HPE Content Manager provides organizations with a reliable system for managing massive amounts of information. It does so in a structured, compliant and secure way. This… more »

What needs improvement?

Many government (and other) organizations struggle to find a system balance between user requirements and records requirements, and HPE Content Manager is no different… more »

What's my experience with pricing, setup cost, and licensing?

Ensure you have enough licenses for all your users. Invest in more intuitive search modules if available/required.

Which solution did I use previously and why did I switch?

I have used custom and integrated SharePoint systems that were not able to handle large amounts of content as easily as HPE Content Manager. Managing the moving of content… more »

What other advice do I have?

Firstly, plan, plan, plan: Hire a good business analyst and assess how your users work, what type of content they create and how you want it structured. Planning your… more »

Which other solutions did I evaluate?

We have seen several SharePoint-based products and other custom-built systems; however, I am not an authority on these.
Vendor
HP TRIM Consultant at a government with 1,001-5,000 employees
Mar 02 2017

What is most valuable?

The most valuable features are primarily the record web services interface and SharePoint Integration, although there is a lot that can be worked upon in the integration… more »

How has it helped my organization?

RM 8.3.9365 or patch 3 is still under development. I myself have suggested a lot of improvements and defects, and they are being addressed. Although it is user friendly… more »

What needs improvement?

IDOL integration: With as much as 180 million records and 80 TB of data and 18,000 users, I can see IDOL not behaving as expected, and I work with IDOL experts to seek… more »

What's my experience with pricing, setup cost, and licensing?

It is expensive, especially the CM versions. But if you need it, you pay for it.

Which solution did I use previously and why did I switch?

TRIM is a reliable solution and has EDRMS compatibility, which others products lack. Hence, we never really looked at other products.

What other advice do I have?

Go for it. It works reliably for average-sized organizational structures.

Which other solutions did I evaluate?

We evaluated Objective and SharePoint mostly.
Vendor
Assistant Director - Information Management at a government with 1,001-5,000 employees
Feb 28 2017

What is most valuable?

The most valuable feature is the ability to search, sort and retrieve using metadata; in particular, the ability to create custom reports using the print merge functionality as per the requests that are issued from clients.

How has it helped my organization?

Official records are managed, thereby being able to identify information that cannot be disposed; managing the lifecycle; and locating our records.

What needs improvement?

The space management functionality, whilst incredibly useful to locate records, lacks the ability to perform a census of records. As a result, reports have to be printed and reconciliation of records on shelves conducted, which is… more »

Which solution did I use previously and why did I switch?

The organisation did not use an EDRMS to manage records prior to implementing HPE CM. In the past, Access databases and catalogue systems have been used.

What other advice do I have?

I would advise any organisation to really define what their information management business requirements and end-user requirements might be, noting that they are not going to line up. Additionally, it's important to include in that… more »
Jason Campey
Consultant
HP TRIM/HPRM Technical Consultant at a tech services company with 51-200 employees
Feb 26 2017

What is most valuable?

HPE Content Manager 9, and its predecessors, is an excellent EDRMS with a strong emphasis on record lifecycle and compliance with government standards. It provides unparalleled storage and search capabilities, and is an invaluable tool to… more »

How has it helped my organization?

HPE Content Manager has built-in workflow components allowing users to manage business processes with ease.

What needs improvement?

Currently in development is a web client version of the software, doing away with the need to deploy full software clients to staff PCs. This web client requires more refinement to be viable as a desktop client replacement.

Which solution did I use previously and why did I switch?

I have trialed other EDRMS solutions, though Content Manager is the software leader.

What other advice do I have?

Look for vendors or partners in your area to offer advice.
Vendor
FOI Analyst 2 at a government with 5,001-10,000 employees
Feb 22 2017

What is most valuable?

* Audit events on documents, folders * Ability to manage retention, disposition * Sharing documents, setting security on documents and folders * User labels (we wish they… more »

How has it helped my organization?

* Sharing of documents * Reduction of duplication * Ability to manage retention, disposition and overall records management

What needs improvement?

* Easier to set security/access at all levels. * Make the job of the administrator managing the system easier (client setup, position setup, org changes). * The system… more »

What's my experience with pricing, setup cost, and licensing?

The licensing model changed from the original model when we purchased the product. Initially, there was one license type (expensive) and you controlled what the user could… more »

Which solution did I use previously and why did I switch?

There was no document management system for the entire organization. However, one department (legal) was using Worldox, due the integration with their case management… more »

What other advice do I have?

Fully understand the impact of how you set up the system; for example, the internal locations directory, security groups, security/access on different levels… more »

Which other solutions did I evaluate?

Hummingbird document management was the only other shortlisted vendor. Others may have been in the initial RFP process. Keep in mind that we initiated it in 2008.
Vendor
Records Management Administrator
Feb 22 2017

What is most valuable?

The product allows us to run our Notice of Destructions seamlessly and produces our annual folders with ease. Notice of Destructions: We rely on the software to accurately… more »

How has it helped my organization?

It helps us manage records more easily and allows users to search for information without leaving their desk.

What needs improvement?

Many users have expressed that it is too hard to find what they are looking for. I’m not sure that the functionality can be improved. Most of this issue is due to user… more »

What's my experience with pricing, setup cost, and licensing?

Research and understand pricing and licensing, especially the consulting services needed to implement the software.

Which solution did I use previously and why did I switch?

We previously used a custom “in-house” solution, which did not allow us to manage “electronic items” as records.

What other advice do I have?

It always takes more time and money.

Which other solutions did I evaluate?

At the time, we evaluated TRIM and others that I can’t remember.
Vendor
Records Management Coordinator at a government with 501-1,000 employees
Feb 15 2017

What is most valuable?

The most valuable features are retention and additional field options. Retention is important because we need to know when records are due for destruction for compliance. The ability to add our own user-defined fields allows us to modify… more »

How has it helped my organization?

It allows us to be in compliance and we know where every single record is located. This allows us to be efficient.

What needs improvement?

I would like to see an improvement in the licensing process. It is very complicated and it seems to involve many different people throughout the entire process.

Which solution did I use previously and why did I switch?

We used different in-house solutions over 15 years ago. They didn’t have many options and someone in-house had to create and manage them.

What other advice do I have?

This is a wonderful product with many options. We have never been disappointed by it.
Vendor
V.P. Information Technology - NAMICO at a non-profit with 51-200 employees
Feb 15 2017

What is most valuable?

Currently, we are just using the full client version of the application without using workflow or the web client. We do not use the desktop application (HPE Desktop) due… more »

How has it helped my organization?

There many ways that this application has improved our organization. The most significant is the reduction in paper generation and the ability to electronically annotate… more »

What needs improvement?

Drag-and-drop in a Windows 10 environment has been an issue, but 9.01 resolves that issue. Another resolution in 9.01 will be the removal of the custom email format… more »

What's my experience with pricing, setup cost, and licensing?

We have not had any issues with the pricing and licensing of this product.

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions.

What other advice do I have?

One advantage of this product is that it allows us to determine our own structure. Some insurance document management solutions require you to follow their structure. This… more »

Which other solutions did I evaluate?

When we were evaluating this product, it was just being purchased by HP. This product was not very well known in the insurance industry and we located it through a general… more »
Vendor
IT Business Partner at a healthcare company with 10,001+ employees
Dec 24 2016

What is most valuable?

We use it in the legal context a lot for document management and as a repository. It supports our legal document repository and document storage for working on cases.

How has it helped my organization?

It helps us in terms of efficiency when working with multiple people at the same time, on the same case. For example, if you have a legal case, there are multiple people interested in the case from… more »

What needs improvement?

We have not seen the working product yet, so It's difficult to talk about things that are not covered yet. We are still in a stage of getting it working. But we would like it to be more integrated. I… more »

Which solution did I use previously and why did I switch?

We used various tools previously. We want to go to one integrated environment. But we have to benchmark the tools to determine whether they decrease or increase efficiency and then optimize all the… more »

What other advice do I have?

It's a great product. But HPE needs to step away from the commercial interest and really help us to get what it is that we are looking for. It always comes with a price, but it looks that it's not… more »

Which other solutions did I evaluate?

We looked a some other vendors. OpenText is another one we have been looking at. We have also been looking at Microsoft. From a product perspective, I would say HPE Content Manager definitely rates an… more »

What is Micro Focus Content Manager?

Micro Focus Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

Also known as
HPE Records Manager, HPE Content Manager
Micro Focus Content Manager customers

Missouri State Courts

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