We have seen ROI with the product's use. Our customers are happy. 

OpenText Content Manager provides a good solution for document storage, and you can access it from anywhere. The product offers high availability, and it's easy to share documents. The product also offers security to documents and takes care of the different versions of the documents along with the area of document management approval process.

OpenText Content Manager is a product that is worth the money since it offers some good functionalities.

It’s never easy to put a monetary ROI on an EDRMS. However, the value of managed information is becoming more evident to organisations and they can see the value in investing in systems such as HPE CM or Objective, for example.

It is worth doing the homework when deciding on where to purchase licences. Part of that research should include aftermarket support and any hidden additional costs that might be incurred.

Hard for us to gage. We are required to have a RM program. This system eats up a lot of staff time for support, administration, and use.

Initial ROI is not appreciated but if you look at the time it takes to process for example, claims, then you are providing an optimized business model where you are competitive because you are more responsive to customer requests and processing.

Claims don't take a week or a month, instead they are processed daily and get into a downstream workflow system that sends notifications and gets assigned to the relevant teams to action. This creates a more sustainable, competitive, government compliant, and secure solution in the long term which pays off on the investment.

Content Manager is a software seat license agreement. I would suggest ordering bulk licenses as running out of licenses can be disruptive to business.