Micro Focus Data Protector Customer Service and Technical Support

Ola Zaher
Infrastructure Section Head at citystars Properties
Their technical support is good. When we wanted to change our partner and to have the support from another partner, we didn't find any partner in Egypt that could help us. We didn't know that HP is not responsible for this solution. When we bought it, it was HP Data Protector and now it's Focus. It was very hard to know this. We sent a request to Focus, but they didn't respond to our request. View full review »
it_user548295
Senior Systems Engineer at a tech services company with 1,001-5,000 employees
Data Protector is great software, but after we started getting support from Micro Focus, it was taking too much time, there was too much delay. That's why we are thinking of testing other backup software. It used to be helpful and very good. But with Micro Focus, now it's taking more time. View full review »
Tuan Phan Anh
Technical Manager at ONE Corp.
We haven't contacted the technical support with Micro Focus. View full review »
Find out what your peers are saying about Micro Focus, Veeam Software, CommVault and others in Backup and Recovery Software. Updated: November 2019.
383,162 professionals have used our research since 2012.
BolajiOlaloku
Enterprise Storage Management and UNIX System Administration+. at Access Bank Plc
I would rate technical support as six out of ten. They don't respond in a timely manner when you report issues. View full review »
Abuzaid Saad
Head, IT Network, Security & Data Center at ARABSAT
The support is not good and they should really work to enhance the customer support experience. View full review »
ITproj677
IT Project Manager at a media company with 501-1,000 employees
The technical support was very slow. View full review »
Find out what your peers are saying about Micro Focus, Veeam Software, CommVault and others in Backup and Recovery Software. Updated: November 2019.
383,162 professionals have used our research since 2012.
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